All reviews

Rating Breakdown

  • 5
    86% (496 ratings)
  • 4
    9% (51 ratings)
  • 3
    3% (16 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (10 ratings)

Reviews with Text

  • 95% (551)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 6, 2023

Good and fast service. Team is polite and professional. Currently just started using and excited to see the futures playing out

Using app

11 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 2, 2023

It's a great app. Only used the free features so far and seeing how people interact with the site is insightful.

Using app

4 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 28, 2023

Nice app. Does what it is expected. Post-purchase survey is a nice touch. Still waiting little bit more for the return of the high price. We need to use it now on free plan.

Using app

4 months

Total reviews

10

Average rating

3.9

Developer Reply

Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Waqas

5 / 5 Share

Feb. 22, 2023

Veldig fornøyd med appen og kundeservicen. Denne appen hjelper meg å se hva kundene liker og ikke liker. Takk!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Waqas

5 / 5 Share

Feb. 21, 2023

so help a full app to find the place that needs improvements in the store and the great support from them.

Store

Aclosy

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the feedback and for sharing the word about us! We're so glad you like the app and support. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! -Waqas.

5 / 5 Share

Feb. 17, 2023

The app is easy to install and use. Customer service was helpful and polite. Mo was very helpful. I look forward to continuing to use the app.

Developer Reply

Thank you for leaving such a wonderful 5-star review, We really appreciate it. We're excited about your journey with us and hope it will be the best for you. -Mo

5 / 5 Share

Feb. 15, 2023

My Experience with Mo was very professional and he was helpful if resolving my issues. I am new to this App and looking forward to seeing my website analysis.

Using app

16 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Mo

5 / 5 Share

Feb. 13, 2023

The app works well and customer service is great. The app works well and customer service is great..

Using app

Almost 3 years

Total reviews

6

Average rating

3.7

Developer Reply

Thank you for leaving us 5 stars review. We are glad to have you with us and really looking forward to helping you in every possible aspect. Great to have you with us. -Mo

1 / 5 Share

Feb. 10, 2023

No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!

Store

sheepsh

Using app

25 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback, We've reached out to you via email to resolve the issue. Your store was unable to use the paid features, as you switched to the free plan after being on our paid plan for a month :) We apologize for the inconvenience.

5 / 5 Share

Jan. 18, 2023

customer service resolved the issue I had, good service. Thanks Waqas for helping me with the concern I had and for the immediate resolution

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Hi! We apologize for the delay on this and will be reaching out to you shortly. Thank you Update: We've reached out to the customer in order to remedy the situation

5 / 5 Share

Nov. 29, 2022

Really helpful, quick & kind customer service support and brilliant and super helpful app, thank you so much!

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for sharing your review, We're really glad that you like our app. We hope Better replay helps grow your store even more. Do let us know if you ever have any questions. All the best! -Waqas :)

5 / 5 Share

Nov. 1, 2022

This is amazing! It is so helpful to see what my customer base is doing once they are on my website.

Store

ASPY

Using app

29 days

Total reviews

1

Average rating

5.0

3 / 5 Share

Sept. 26, 2022

没用..............................................................................................................................................................................................................................

Using app

9 minutes

Total reviews

2

Average rating

4.0

5 / 5 Share

Sept. 24, 2022

Great app! Just installed it. Excited to see it in action. Setup was very easy! I will update more as and when I get more experienced with the app!

Using app

36 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

Very insightful to see where people hover, click and how they use the website, you can make changes based on this information and see where people get stuck on the order process, etc.

Using app

15 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 8, 2022

I like its user page access path screen recording function very much. Compared with hotjar, it is more convenient and faster to use.

Store

Heyviva

Using app

15 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 1, 2022

This app works really well and the customer service is quite good as well. The app has helped me to solve a couple of issues my customers were having.

Using app

4 months

Total reviews

27

Average rating

5.0

5 / 5 Share

May 5, 2022

does exactly as expected. Been using it for months and has given me great insight as to what my customers are looking for their next visit. Thanks

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 7, 2022

Very useful tool. I wanted to see how customers interacted within their session. It as easy to install and started to work immedietly. If I was doing a bigger analysis I would keep the paid plan.

Store

MARCH

Using app

7 days

Total reviews

4

Average rating

5.0

2 / 5 Share

Nov. 25, 2021

I have been using the app and it has managed to give me a sense of my visitors behavior on my store. When it was working it wasn't bad though I wished it were more detailed. However, for the last day now, the app suddenly stopped loading and when it does stop spinning I keep getting the prompt to "sign-in" and when I click on that I am taken to the landing page of the Shopify store to add app to my store, despite the fact it is already added. When I did click on "Add app" I was then redirected to the dashboard. This happened several times yesterday, and as of this morning I just get the error message that something went wrong, every time I try to load the app. Not sure what is going on.

Using app

About 2 months

Total reviews

4

Average rating

3.8

Developer Reply

This issue was resolved after BFCM 2021 and we've implemented additional measures to provide stability for all our users. We hope to hear back from you soon. - Hi! We truly apologize for the inconvenience! We had some downtime but access to the app has been restored :)