Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.8
feedback
578
chart
#165
All reviews
March 6, 2023
Good and fast service. Team is polite and professional. Currently just started using and excited to see the futures playing out
March 2, 2023
It's a great app. Only used the free features so far and seeing how people interact with the site is insightful.
Feb. 28, 2023
Nice app. Does what it is expected. Post-purchase survey is a nice touch. Still waiting little bit more for the return of the high price. We need to use it now on free plan.
Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Waqas
Feb. 22, 2023
Veldig fornøyd med appen og kundeservicen. Denne appen hjelper meg å se hva kundene liker og ikke liker. Takk!
Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Waqas
Feb. 21, 2023
so help a full app to find the place that needs improvements in the store and the great support from them.
Thank you so much for the feedback and for sharing the word about us! We're so glad you like the app and support. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! -Waqas.
Feb. 17, 2023
The app is easy to install and use. Customer service was helpful and polite. Mo was very helpful. I look forward to continuing to use the app.
Store
Sharp Tact Kreativ | Tees & Gifts with Encouraging Messages to Brighten Your Day with a Bit of Wit
Using app
Over 1 year
Total reviews
7
Average rating
4.7
Thank you for leaving such a wonderful 5-star review, We really appreciate it. We're excited about your journey with us and hope it will be the best for you. -Mo
Feb. 15, 2023
My Experience with Mo was very professional and he was helpful if resolving my issues. I am new to this App and looking forward to seeing my website analysis.
Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us. -Mo
Feb. 13, 2023
The app works well and customer service is great. The app works well and customer service is great..
Thank you for leaving us 5 stars review. We are glad to have you with us and really looking forward to helping you in every possible aspect. Great to have you with us. -Mo
Feb. 10, 2023
No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!
Thank you for your feedback, We've reached out to you via email to resolve the issue. Your store was unable to use the paid features, as you switched to the free plan after being on our paid plan for a month :) We apologize for the inconvenience.
Jan. 18, 2023
customer service resolved the issue I had, good service. Thanks Waqas for helping me with the concern I had and for the immediate resolution
Hi! We apologize for the delay on this and will be reaching out to you shortly. Thank you Update: We've reached out to the customer in order to remedy the situation
Nov. 29, 2022
Really helpful, quick & kind customer service support and brilliant and super helpful app, thank you so much!
Thank you for sharing your review, We're really glad that you like our app. We hope Better replay helps grow your store even more. Do let us know if you ever have any questions. All the best! -Waqas :)
Nov. 1, 2022
This is amazing! It is so helpful to see what my customer base is doing once they are on my website.
Sept. 26, 2022
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Sept. 24, 2022
Great app! Just installed it. Excited to see it in action. Setup was very easy! I will update more as and when I get more experienced with the app!
Sept. 2, 2022
Very insightful to see where people hover, click and how they use the website, you can make changes based on this information and see where people get stuck on the order process, etc.
Aug. 8, 2022
I like its user page access path screen recording function very much. Compared with hotjar, it is more convenient and faster to use.
Aug. 1, 2022
This app works really well and the customer service is quite good as well. The app has helped me to solve a couple of issues my customers were having.
May 5, 2022
does exactly as expected. Been using it for months and has given me great insight as to what my customers are looking for their next visit. Thanks
March 7, 2022
Very useful tool. I wanted to see how customers interacted within their session. It as easy to install and started to work immedietly. If I was doing a bigger analysis I would keep the paid plan.
Nov. 25, 2021
I have been using the app and it has managed to give me a sense of my visitors behavior on my store. When it was working it wasn't bad though I wished it were more detailed. However, for the last day now, the app suddenly stopped loading and when it does stop spinning I keep getting the prompt to "sign-in" and when I click on that I am taken to the landing page of the Shopify store to add app to my store, despite the fact it is already added. When I did click on "Add app" I was then redirected to the dashboard. This happened several times yesterday, and as of this morning I just get the error message that something went wrong, every time I try to load the app. Not sure what is going on.
This issue was resolved after BFCM 2021 and we've implemented additional measures to provide stability for all our users. We hope to hear back from you soon. - Hi! We truly apologize for the inconvenience! We had some downtime but access to the app has been restored :)