Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.8
feedback
576
chart
#148
All reviews
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June 25, 2022
this app is just simply the bomb. it is a must have when it comes to store applications. highly recommend
May 5, 2022
does exactly as expected. Been using it for months and has given me great insight as to what my customers are looking for their next visit. Thanks
March 7, 2022
Very useful tool. I wanted to see how customers interacted within their session. It as easy to install and started to work immedietly. If I was doing a bigger analysis I would keep the paid plan.
Nov. 25, 2021
I have been using the app and it has managed to give me a sense of my visitors behavior on my store. When it was working it wasn't bad though I wished it were more detailed. However, for the last day now, the app suddenly stopped loading and when it does stop spinning I keep getting the prompt to "sign-in" and when I click on that I am taken to the landing page of the Shopify store to add app to my store, despite the fact it is already added. When I did click on "Add app" I was then redirected to the dashboard. This happened several times yesterday, and as of this morning I just get the error message that something went wrong, every time I try to load the app. Not sure what is going on.
This issue was resolved after BFCM 2021 and we've implemented additional measures to provide stability for all our users. We hope to hear back from you soon. - Hi! We truly apologize for the inconvenience! We had some downtime but access to the app has been restored :)
Nov. 16, 2021
-lacking in filtering features -Filtering features don't work. I have several recordings with purchase event tagged in my recordings but filtered results show nothing. -can't filter by date range. good luck scrolling through thousands of recordings -recording timeline doesn't show event markings.
Nov. 12, 2021
I think this app is a really helpful addition to my current suite of apps that I use to run my Shopify store. The customer service team is A1 and really responsive to emails no matter the time of day!
Oct. 19, 2021
Really useful app! I was amazed by how the recordings are. I suggest you to try it yourself ;) Don't forget after 7 days the plan changes automatically! But super nice app!
Oct. 10, 2021
so far so good, just installed it and I was able to see the recording I made on purpose for the app, it works great
Sept. 10, 2021
This app helped me identify a broken link in my ad that was negatively impacting my conversions. Thank you so much! Will definitely continue watching the customer interactions with my site!
Sept. 10, 2021
I just started using Replay Live but so far it has been nice! I am used to using FullStory so it will be interesting to see how Replay Live compares.
Aug. 20, 2021
This is a awesome app. Helps understanding the customer experience better! This is a awesome app. Helps understanding the customer experience better!
Aug. 16, 2021
It really helped understand how the customers navigate the site and where they might get stuck. Quite valuable. Def. recommended.
Aug. 10, 2021
love the replays! great way to see what the customers are shopping for. overall great app. will definitely recommend.
Aug. 6, 2021
I really love this app, it really helps a lot to improve the UI and UX, i use that with Google Analytics.
Aug. 6, 2021
I love this app and how they respect the old loyal users of the app. Much appreciate their fair pricing.
Aug. 2, 2021
Great app, definitely insightful and useful for providing actionable changes. Up until we installed this app we had to use guess work to wonder what was going on with our customers specific behaviour while on our website and now we can see for ourselves and see where we might be able to improve things for our customers experience. Thanks, will provide a bit of work for our developers to implement these improvements for our customers.
July 31, 2021
I just started using this and so far, so good. I do notice some of the videos recording are much shorter in duration on what it says in the duration & date column of the report.
July 31, 2021
The customer service is excellent and highly responsive! I. had an issue with my bill, and they gave me a solution quickly
July 27, 2021
This is the perfect tool to analyze customer behaviour on the webshop. I can see actual customers coming in on certain paiges and clicking through the website. Easy to use interface. I like that the have a free subscription for small starting webshops as well. Recommended
July 25, 2021
This app is terrific! I've been able to review how people navigate our website and have made changes that improve the customer experience. Highly recommend this app for all new businesses wanting to tweak their websites!