All reviews

Rating Breakdown

  • 5
    86% (519 ratings)
  • 4
    9% (52 ratings)
  • 3
    3% (16 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (11 ratings)

Reviews with Text

  • 95% (573)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 1, 2022

This is amazing! It is so helpful to see what my customer base is doing once they are on my website.

Store

ASPY

Using app

29 days

Total reviews

1

Average rating

5.0

3 / 5 Share

Sept. 26, 2022

没用..............................................................................................................................................................................................................................

Using app

9 minutes

Total reviews

2

Average rating

4.0

5 / 5 Share

Sept. 24, 2022

Great app! Just installed it. Excited to see it in action. Setup was very easy! I will update more as and when I get more experienced with the app!

Using app

36 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

Very insightful to see where people hover, click and how they use the website, you can make changes based on this information and see where people get stuck on the order process, etc.

Using app

15 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 8, 2022

I like its user page access path screen recording function very much. Compared with hotjar, it is more convenient and faster to use.

Store

Heyviva

Using app

15 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 1, 2022

This app works really well and the customer service is quite good as well. The app has helped me to solve a couple of issues my customers were having.

Using app

4 months

Total reviews

27

Average rating

5.0

5 / 5 Share

May 5, 2022

does exactly as expected. Been using it for months and has given me great insight as to what my customers are looking for their next visit. Thanks

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 7, 2022

Very useful tool. I wanted to see how customers interacted within their session. It as easy to install and started to work immedietly. If I was doing a bigger analysis I would keep the paid plan.

Store

MARCH

Using app

7 days

Total reviews

4

Average rating

5.0

2 / 5 Share

Nov. 25, 2021

I have been using the app and it has managed to give me a sense of my visitors behavior on my store. When it was working it wasn't bad though I wished it were more detailed. However, for the last day now, the app suddenly stopped loading and when it does stop spinning I keep getting the prompt to "sign-in" and when I click on that I am taken to the landing page of the Shopify store to add app to my store, despite the fact it is already added. When I did click on "Add app" I was then redirected to the dashboard. This happened several times yesterday, and as of this morning I just get the error message that something went wrong, every time I try to load the app. Not sure what is going on.

Using app

About 2 months

Total reviews

4

Average rating

3.8

Developer Reply

This issue was resolved after BFCM 2021 and we've implemented additional measures to provide stability for all our users. We hope to hear back from you soon. - Hi! We truly apologize for the inconvenience! We had some downtime but access to the app has been restored :)

2 / 5 Share

Nov. 16, 2021

-lacking in filtering features -Filtering features don't work. I have several recordings with purchase event tagged in my recordings but filtered results show nothing. -can't filter by date range. good luck scrolling through thousands of recordings -recording timeline doesn't show event markings.

Store

Reveil

Using app

1 day

Total reviews

22

Average rating

3.4

5 / 5 Share

Nov. 12, 2021

I think this app is a really helpful addition to my current suite of apps that I use to run my Shopify store. The customer service team is A1 and really responsive to emails no matter the time of day!

Using app

2 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 19, 2021

Really useful app! I was amazed by how the recordings are. I suggest you to try it yourself ;) Don't forget after 7 days the plan changes automatically! But super nice app!

Using app

10 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 10, 2021

so far so good, just installed it and I was able to see the recording I made on purpose for the app, it works great

Store

MyTindy

Using app

9 minutes

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 23, 2021

You need this app in your Shopify store this app helps me so much to check if I need to fix any pictures or anything I can do to convert.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 10, 2021

This app helped me identify a broken link in my ad that was negatively impacting my conversions. Thank you so much! Will definitely continue watching the customer interactions with my site!

Using app

About 9 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 10, 2021

I just started using Replay Live but so far it has been nice! I am used to using FullStory so it will be interesting to see how Replay Live compares.

Using app

About 13 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 20, 2021

This is a awesome app. Helps understanding the customer experience better! This is a awesome app. Helps understanding the customer experience better!

Using app

About 1 month

Total reviews

7

Average rating

3.9

5 / 5 Share

Aug. 16, 2021

It really helped understand how the customers navigate the site and where they might get stuck. Quite valuable. Def. recommended.

Using app

5 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

I really love this app, it really helps a lot to improve the UI and UX, i use that with Google Analytics.

Using app

4 minutes

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 6, 2021

I love this app and how they respect the old loyal users of the app. Much appreciate their fair pricing.

Using app

11 months

Total reviews

5

Average rating

3.4