Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.8
feedback
2,715
chart
#56
All reviews
Rating Breakdown
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Jan. 12, 2021
really cool app. It help a lot to see how people navigate through our website pages and stop and read certain items. I will allow us to create better web pages. We will be using this app on other sites also.
Jan. 12, 2021
Love the app so far. I will continue to monitor my website sessions and provide another update once I have posted this sale.
Jan. 11, 2021
Fairly easy to use and it's neat. However, needs some work with the way they highly key activities such as "add to cart". At the moment, everything is too green. It would be nice to have a different colour to highlight key activities we need to spot in a second. Also, it should add a special page number for when they placed an order or added to cart to highlight. So instead of watching the whole activity page by page, we can easily jump to where we need to see. I also think, being able to filter by dates would be a good feature for this app so we don't have to keep scrolling down. It's very mundane.
Jan. 11, 2021
Great app to provide insight into customer behaviour. Enables you to make changes quickly to the site where common issues have been identified. Its like User testing. Highly recommended!
Jan. 10, 2021
This app is super easy to maneuver and for the most part seems very accurate. Will be helpful for optimizing website and turning increasing conversion rate.
March 11, 2022
Just installed it and loving the app so far. Would love to see the heatmap as well. That would have been 5-stars! Edit; just changed my review to 1 stars. Suddenly the app is no longer free to use and I have to pay to use it with an (up to) $999 USD charge a month.... Haven't received any communication from them about this change and just got prompted to update the app and approve these charges. Really disappointing as I was quite happy with this app. Atleast have your existing users be grandfathered in or something...
Jan. 9, 2021
Love this! You can see how your customers are viewing your site and for how long! I think this can really benefit any business!
Jan. 9, 2021
I can't believe this app is free it's so helpful for understanding what your customers are looking at.
Jan. 8, 2021
Hasn't worked once since I downloaded, Trying to view sessions I get the same error message over and over again. Emailed support and had to chase twice in order to get a reply, and then It's just been left with the developers with no updates. Unfortunate really as the actual app looks great and if it worked would be fantastic!
This issue has been resolved! We're taking your feedback very seriously. We reached out via email and we hope to hear back from you :)
Jan. 8, 2021
非常好，我很喜欢这个软件，谢谢 ................................................................................................. .....................
Jan. 7, 2021
I added this app to my store to help me to see what my customers are looking at and things that they’re interested in and or leave at. I just uploaded it so I hope to grow my business and better my customer experience so that they purchase.
Jan. 7, 2021
Had a few bumps in the beginning but they're worked out. App works well, it just lags my store a bit. Hopefully it will work out
Update: The issue has been resolved, we sent an email :) - Hi! We just reached out via email. We would appreciate it if you can get back in touch with us to address this issue. Thanks!
Jan. 6, 2021
Uso quest'app da un pò di mesi. Ho il piano gratuito che ti permette di visualizzare 10k registrazioni al mese che al momento mi sono più che sufficienti. Svolge egregiamente il suo lavoro. Consigliata
Jan. 6, 2021
i used this app.İnterface very cool and easy to use.It gives you many information about visits.With it you can track and improve your store.
Jan. 5, 2021
It worked fine for a few days. Then suddenly I cannot replay the sessions. It says " This page isn’t workingapi.better-replay.com redirected you too many times. Try clearing your cookies. ERR_TOO_MANY_REDIRECTS" I tried clearing my browsing history, cache, cookies, etc. but still did not work. I also tried using a different browser and still not working. I tried contacting their customer support by the app and by email but I got no response for days. Maybe this review would have your customer service team assist me. I'd be glad to update my review. Thanks
Hi there! Thank you for sharing your report. We reached out via email :)
Jan. 5, 2021
I'm hoping that this app will allow me to gain more insight into our customer's actions. I've read great things and expect great things.
Thank you for installing Better Replay, we appreciate it! If you have any questions or if you experience any issues, please reach out at [email protected]
Jan. 5, 2021
I used this app to help me organise my data to suit my target audience. It’s been awesome and extremely helpful during the process
Jan. 3, 2021
I use this app and like that it allows me to see what my buyers are looking for helping to better understand my customers.
Jan. 3, 2021
This screen recording app has really helped me, really great insights Just waiting for heat map feature.
Jan. 2, 2021
Love it already! Seeing the full screen view of what my clients are viewing and seeing what may have potentially made them not purchase is helpful for my small business. Thank you!