Reputon Customer Reviews App
Customer reviews app: Google reviews, Facebook reviews
Rating
4.8
feedback
1,374
chart
#1,110
All reviews
Rating Breakdown
Review RSS Feed
Oct. 16, 2024
We're sorry to hear about your experience. We reviewed your settings and noticed you're redirecting users to Instagram. Since Instagram lacks a review form, this conflicts with the app's key functionality. We've emailed you to offer assistance.
June 13, 2024
great simple set up, beware it has hidden costs
We apologize for any negative experience. We want to clarify that our app does not have hidden costs. Some features are disabled because they belong to different pricing plans. We have highlighted this on our listing to ensure transparency and to provide various pricing options to suit different needs.
May 19, 2024
Sept. 2, 2023
amazing, we will test and review
We hope the app will help you get more reviews. Please send an email to [email protected] if you need any assistance or have questions, we're always here to help you.
Aug. 19, 2022
It sends request for reviews at the wrong time. I have app set to send once it saids the order has been delivered. This is causing some customers to assume my business in unprofessional.
Hello, Sorry for the inconvenience. Once you install the app, you can add past orders. You can upload orders that you've got for the last 60 days. By default, the email trigger - 14 days after the Order is fulfilled. If your uploaded orders were fulfilled more than 14 days ago, the emails will be sent in 1-2 hours, unless you change the Email trigger (days or/and condition "After") As we understand, your uploaded orders were older than 14 days after fulfilled. And you didn't change the Email trigger section. That's why emails were sent a few hours after uploading. Regards, Reputon Team
May 18, 2020
I was expecting a bit, and I mean a lot, better. I was expecting to know the customer's reviews and have not had one single information. So I don't know where you send the emails and i don't know if the customers respond and what is their response. We have had quite some traffic in our website, and I can't control to whom you sent the emails. More information is needed to get a better rating.