Reputon Customer Reviews App
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Only a 3 star rating at this time becuase I just set it up and have zero input as to how it will perform. Setup was very easy and fast.
Thanks for giving our app a try. Your feedback means a lot to us, and we’d really appreciate any thoughts you can share on how we could improve your experience. We’ve also reached out to you via email to learn more about your experience and see how we can make things better.
new to this service
Hello, Since you’re new to our service, we’d love to hear more about your experience. We’ve reached out to you via email to see how we can improve and ensure you have the best experience possible. Looking forward to your feedback!
Thank you for taking the time to share your feedback with us. We appreciate your honesty in providing a 3-star rating. We're sorry to hear that your experience with our app did not meet your expectations. Your input is invaluable to us, and we are committed to understanding and addressing any issues you may have encountered. We have already reached out to you via email to clarify all the details and ensure we address your concerns thoroughly.
If we could add a reward code for customer leave review that will be better
Thank you for your feedback! We are working on this feature right now and plan to release it soon.
We appreciate your feedback! We're always looking for ways to enhance our app. If there's anything specific that you think we could do better or if you have suggestions, please let us know. Your insights are valuable, and we want to ensure your experience meets your expectations.
So far so good, only just installed , but very easy to install which is a good thing. will see how we get on once the orders are fulfilled.
Thank you so much for taking the time to provide us with your positive feedback! Let us know if you need any help by sending an email to [email protected].
I will start using your app , after result definately will approach your for giving good review ,thanks
Dear Sir/Madam, Thank you for using our app. We are very disappointed by a 3* review as there was no issue with the app and our support. May I know the reason you give us that rate? Thank you. Best regards, Reputon team
Update since giving this review, the guys at Reputon added a feature to my account and resent some invitations to recent clients. I did a couple reviews after the invitations were resent. I will be closely monitoring the app. I used this app to help us know how we're doing with our client orders. However in the 2 years that we've had the app, we cannot see a single review, although the email links have been clicked by our clients. We will look for a new app today.
We are sorry for your experience with the app. The number of reviews you receive strongly depends on the number of orders. Your account had very few orders, that is why the app has not converted into any reviews yet. Regards, Reputon Team
Very easy to use and helpful! Unfortunately there's no feature to set multiple languages emails with which the service would have gained 5 stars!
Hi, Thank you for your review! Unfortunately the app doesn't support multiple email templates. However you can edit the email template and re-write it in 2 languages. Regards, Reputon Team
Update: Following my review, developer updated app to prevent this from happening. Sent emails to previous orders without notifying us! Very Upsetting! Does not offer control over what it sends.
Update: we have fixed the issue, once you install the app you will be prompted to choose whether you would like to send emails to past customers or not. Regards, Ivan @ Reputon
I'm giving this app 3 stars because I had a bit of a hard time setting it up. Also customers are telling me they have reviewed my website on sitejabber but only one review from one customer is displayed online. I cannot view the reviews either.
It's not showing my reviews on my website after sending me an email that said I had 17 reviews to view.
Hello, Reputon is not for showing reviews on your website. Reputon is for getting more reviews on 3rd party platforms like Google, Trustpilot or Yelp.
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