Reputon Customer Reviews App
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Je suis une boutique shopify PLUS, il augmente sans cesse les prix, lite 9.99, standard 24.99, avancé 49.99, lorsqu'on dit on veut envoyer plus de 10.000 mails il crée en plus 2 option ... honteux ! à fuir
Thank you for taking the time to share your feedback. We’d like to clarify that your Shopify Plus plan and the pricing of our app are two separate and unrelated services. Our app pricing is based solely on the features, usage limits, and value it provides to merchants, regardless of their Shopify plan. We’re sorry to hear that our pricing structure has caused frustration or disappointment. That said, we stand behind the quality and reliability of our app and believe it offers fair value at the listed prices. We’ve reached out to you by email as well — please stay in touch with us. We would truly like to understand your concerns in detail and do our best to improve your experience with our app.
Its a bit on a cheat as you need to pay for their other app to actually publish any reviews on google. I will be making a complaint with Shopify as it looks like they purposefully miss-lead you and trick you into buying this
Hello, We’re sorry to hear about your experience with our app. Please note that our app is primarily designed to collect reviews, although we’ve recently added widgets for displaying them as well. You can add widgets to display your reviews for free in the 'Display Reviews' tab. However, if you’re looking for more flexibility in displaying your reviews with different widget layouts and greater control over the widget’s appearance, we recommend using our other apps that are specifically designed for review display. We’ve also sent you an email to address your concerns and make things right.
The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.
Hello, We're sorry to hear about your experience with our app. Following your inquiry, we investigated and confirmed that there are no issues with the "Order Tag Added" feature. We also provided you with a screencast for verification. To help resolve this, we offered a solution via AfterShip integration, as your carrier is not supported by Shopify. Additionally, we've reached out via email to address your concerns and are truly committed to assisting you in any way we can.
I've been trying to get in touch with the Reputon team for more than a month now and they have been ignoring my emails. We are on one of the most expensive plans and it's unfortunate that we can't get help with anything. No way to see or manage reviews in their apps. We just see opens and clicks but no reviews... Disappointed in this app and their non-existent support.
Yesterday, you installed our app, and within this short timeframe, you've already received four 5-star reviews on Trustpilot and three 5-star reviews on Sitejabber. We promptly addressed all your inquiries via email and explicitly communicated that clicks are the final metric we track, given our current technical limitations in monitoring reviews on third-party platforms. Please note that we are always ready to answer any questions you may have.
I haven't even used the app yet and your are requiring me to review it.
We apologize for any inconvenience you may have experienced. The in-app review popup is optional by design, not mandatory. We have already reached out to you to discuss this matter.
The app description says there are Yelp reviews, but I didn't find that feature, so it doesn't work for me.
Hello, Thank you for the feedback. Please, note, that you can add a link to your Yelp business account and send follow-up emails to get reviews. Kind regards, Reputon Team
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