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The Shopify App has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer service provided by the support team, especially individuals like Haley, Hazel, and Joanna. Users appreciate the quick response times, efficient issue resolution, and helpful assistance in setting up and customizing the app. The app itself is praised for its functionality, ease of integration with Shopify themes, and the ability to create a seamless quoting process for customers. However, there are a few mentions of minor bugs or limitations in more complex setups, as well as instances where communication with specific support team members was frustrating. Overall, the app is highly recommended for its features and the outstanding support provided by the team.
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Immediate responses from support staff is always lovely to see. It does everything it says on the tin for us, we're able to generate leads with much better knowledge of the user's intention now. There were some minor visual bugs with the first screen you see after loading the app but when diving into the data it's deriving it from (such as the estimated values) it will still have the correct information on the back end. These issues will probably be fixed very quickly.
They have been very great at responding and helping getting this setup.
Joanna was extremely helpful and responsive, I got immediate help and the issue was resolved within 24 hours (actually less). 10/10 experience.
Fantastic service from Haley, really impressed with how this app works and the customer service is 5 star!
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