Retention X
Retention X
Rating
5.0
feedback
89
chart
#332
All reviews
Rating Breakdown
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April 23, 2024
Retention X has provided us with valuable insights into our DTC customers. We're able to segment different types of customers, tailor our promotions and discounts more effectively, engage with new and returning customers, and identify new opportunities to increase revenue.
Thank you for sharing your experience with Retention X! We're thrilled to hear how our platform has empowered you to segment customers effectively, tailor promotions, and identify new revenue opportunities
April 17, 2024
Definitely simplifies our reporting by a lot. The graphs and data is clearly explained. Flexible pricing structure so for us it's good value for money.
Thank you so much for your review! We are glad to hear RetentionX is saving your team time and resources to get actionable insights!
April 16, 2024
Retention X has provided us with more insights than the default reporting that Shopify provides. Furthermore, it includes actionable items we can implement to improve our revenue with both new and return customers, further helping the business grow. With the customer segments, we're also able to start a plan and execute against it to engage with customers across all segments without us having to build the segments ourselves. Excellent UI/dashboard as well, and we love the daily report emails!
It's so nice to see you're making the most of RetentionX! We're excited to see all you accomplish with the platform!
Oct. 16, 2024
Really great app! It has a lot of useful functions and really helpful insights. The instruction videos are also fantastic to help the user understand how to combine reports to unlock deeper knowledge about consumer behavior and opportunities for growth. It was easy to install. We've tried some different CLV related apps in the past and this one works the best. Especially for a small business, the pricing for this app is really great and fair, so we definitely recommend this app! The customer service is also friendly and super fast. The only thing we're missing (and for which we removed a star) that we've seen in other apps, is better historical data. It takes a while to build up useful data, especially when creating segments, and that is something we haven't found a good work-around for yet. Hoping that functionality will be improved as RetentionX continues to grow - but even without it, really happy we found this app!
Thank you for your thoughtful review! While you can view and analyze historical data throughout the platform, we currently do not offer retroactive LTV trends for segments, as we do not recreate the history of customer segment affiliations. Other tools may show historical LTV based on today's segment affiliation, which we believe would be incorrect since other customers were part of the segment in the past. We appreciate your feedback and we'll be sure to consider it for future updates.
March 28, 2024
The insights and forecast data has been immensely valuable. Not to mention an email reminder that simply tells you who and when to target for additional sales! Nadine has been extremely helpful and I'm using this app on about 20 stores now.
RX Insights are the best for easily identifying easy wins! So glad you're taking advantage of this feature we offer. Thanks so much for your kind review.
March 28, 2024
We have our RetentionX dashboard open every single day. It's a beautiful UX, and super easy to set up and customize. The team is super helpful whenever we have a question. Couldn't recommend enough!
It's great to hear you're fully utilizing RetentionX and have been incorporating it into your day to day! It's been great working with you!
March 28, 2024
Fully Amazing!
We love to see clients loving RetentionX! Thank you for your review.
March 19, 2024
Excellent support
We are so glad to hear you're happy with our support. We aim to offer the best support possible!
March 4, 2024
Their team is very supportive and the insights are helpful.
It's great to hear you're enjoying RetentionX! Thank you so much for your review.
Feb. 28, 2024
Brilliant app! Gives us a view of our business in a way no other app provides. The customer segmentation is more advanced than what we get in shopify, and is the driving force behind this app. The AI insights are also really useful and actionable - eg: we increased our free shipping threshold based on this app's recommendation and it's increased our AOV!
Thank you so much for your review! It's great to hear your success in increasing AOV with the help of our Free Shipping Threshold report! We can't wait to see what else you accomplish with RetentionX!
Jan. 16, 2024
Customer service is great. Very good at understanding our customer base and segmentation. Fantastic for reporting.
We are so glad to hear you're enjoying using RetentionX. Thank you for the review!
Dec. 23, 2023
Highly recommended for e-commerce businesses looking to enhance customer relationships and drive long-term success.
Thank you for your review! We love watching businesses grow with the help of our platform!
Dec. 15, 2023
Absolute Empfehlung. Man bekommt super Insights und Daten zu seinen Kunden, Produkten und Marketingaktivitäten. Der Customer Service ist zudem sehr bemüht gemeinsame Maßnahmen zur Verbesserung gewisser Kennzahlen zu erarbeiten. Für alle, die aktuell noch Geld im Bereich Bestandskunden-Marketing auf der Straße liegen lassen, eine große Empfehlung.
Thank you for your review! We are so glad your using your RetentionX insights to optimize your retention efforts!
Dec. 13, 2023
An insanely insightful and useful app with actionable data driven recommendations. From understanding which customers are due to order again, to what you should be selling them and where your free shipping threshold should be, this app is an absolutely critical tool for anyone trying to scale. I can't recommend RetentionX, or the team behind it enough.
Thank you for your review! We are so happy to hear you're getting the most out of RetentionX and are having a great experience using it!
Dec. 6, 2023
Must-have app for any shopify ecom. The set-up is truly seamless and the solution very easy to use, give you immediate access to tons of powerful consumer insights. You cannot live without it once you tested it. And the team is amazingly responsive and helpful.
It makes us so happy to hear you're making the most out of RetentionX! We do our best to make sure our customers can really use the platform to its fullest potential!
Nov. 15, 2023
This app provides a huge value add in getting a deeper understanding of consumer behavior. The added ability to seamlessly build customer segments in the platform and push to our tech stack is an efficiency win for any marketer and DTC brand. Lastly, the RetentionX team has been incredibly responsive and helpful in getting us onboarded and answering any and all follow up questions. Excellent product, excellent service!
Thank you so much for your kind words! We're excited to see all that you do using RetentionX!
Sept. 28, 2023
This is an incredible app. Love how you can send audiences to Facebook and Tiktok. Super easy.
Thank you for your review! It's great to know you're loving using RetentionX!
Aug. 25, 2023
This app is genius! I 100% recommend this to any company/business/ecommerce trying to understand their customers, how they shop and most importantly, how to retain them. We had a call with Nadine and even though it was meant to be only 30min we ended up doing a bit over 1hr cause it was SO INTERESTING! There's so much you can do and they explain it so well! I'm super excited to apply all the new things we learned from the call and grow our business Again thank you for all the help, your app is the absolute best!!!
Thank you so much for your kind words! We're thrilled to hear that you found our app helpful and that your call with Nadine was engaging and informative. We're here to support your business growth every step of the way.
Aug. 23, 2023
RX asks us the right questions and gives clear answers at the same time - essential insights, visually perfect and fantastic onboarding & support!
We're thrilled to hear you're loving RetentionX! Thanks so much for your review!
Aug. 21, 2023
Brilliant product, excellent customer service and guidance on solutions. RX/Nadine won't just drop the software on you and run, they take the time to ensure it is being utilised for our max advantage. Our overall marketing has gotten a lot more visibility and has helped with an adjusted course instead of chasing flat ROAS that most digital marketing agencies will be limited to, if we were not feeding them the intel provided to us by RX. Thank you Nadine and team RX :)
Thank you so much for your kind review! We are so happy you've had a great experience with RetentionX!