Retention X: Grow Profit & LTV

It took me a long time of seeing these guys before finally giving it a shot. The insights in a short amount of time have been instrumental in changing the way we interact with our customers. FWIW, my account manager is Kori, and I can't speak to the others, but if you onboard with them, I would absolutely request working with Kori. She is fast to respond, fast to offer a call/schedule, and knows what matters to operators along with having a deep understanding of the platform.

We've been thoroughly impressed with the insights Retention X has provided. It’s given us a much clearer view of our customer data and helped us build smart strategies to boost retention. The app is super intuitive, and the value it brings to our business has been clear from day one. Big shoutout to the amazing support team—especially Kori! She's been incredibly helpful, responsive, and an absolute pleasure to work with. Highly recommend this app to any Shopify store looking to level up their retention game!

RetentionX has proved to be a great tool in providing valuable insights about our own customers that otherwise would be hard for us to understand. The data and insights available have enabled us to take one step further in media activation and I think that the RetentionX team did a great job in putting themselves in the shoes of businesses like ours. You can tell by the relevance of the data provided and when thinking about what questions they help us answer. Besides providing lots of relevant and sophisticated visualizations, we really appreciate that RetentionX has a great resource library and guides to help reading the insights and navigate across the multiple reports. Customer support is also great, always happy to help and super clear in their communication.

We have been very happy with the insights we've gained from Retention X, and have put them to use in our business strategies. It has offered more than it initially promised, and the support team has been prompt, super knowledgeable, and great at giving advice or tutorials. Highly recommend this tool!

RetentionX has transformed how we understand and engage with our customers. The platform’s intuitive dashboards and advanced segmentation tools have provided us with actionable insights that were previously hard to uncover for a small team. The integration with our marketing stack, including Klaviyo, has streamlined our campaigns and improved targeting efficiency.

The only app for Shopify that can help with retention and customer journey.

Retention X has been a game-changer for our customer insights. The dashboards are intuitive, and the segmentation tools help us take action fast. Highly recommend for any brand serious about retention.

I highly recommend this app for tracking your data and setting up your segments! They offer great support and are very present to help you during the onboarding process. I had two meetings with Kori — she’s super friendly and very proactive in helping us get everything set up!

I've had the opportunity to work with Retention X across multiple brands, and it has been an invaluable tool for understanding holistic customer behavior while also allowing us to drill down into specific segments and cohorts with ease. The platform provides quick, actionable insights into consumer data and behavior, eliminating the need for time-consuming manual analysis. Plus, the support team is fantastic—always responsive and willing to help troubleshoot or provide guidance whenever needed.

We love using Retention X to achieve a more detailed metrics analysis. Alexandra has always been really helpful during our time with Retention X, even more during crunch times!

Retention X is pivotal in helping make day-to-day decisions. The ability to understand the average time between purchases. Seeing LTV through different lenses has helped to make crucial decisions around advertising. There are also a ton of resources around each set of data to ensure you understand what you're looking at.

Absolutely love this app. It gives me great insights at the touch of a button that help me identify opportunities and analyse so many aspects including how other apps are working inc loyalty, upsells etc as well as helps inform product design decisions. We are also using the merchandising function which is good on the whole and certainly better than others we investigated but does still chuck out some strange anomalies! Kori on the customer team is always really helpful and quick whenever I have a query.

Retention X has been so helpful in gaining insights to our customer behavior without having to spend hours slicing and dicing data outside of Shopify. Kori has been great in making tweaks to make Retention X make sense for how we operate. Excited to continue to utilize the data to drive decisions.

Retention X is a powerful tool for retention tracking, LTV monitoring, and performance analysis, featuring a strong, intuitive interface and responsive support. It provides detailed insights into user retention and accurate LTV forecasting, making it a reliable choice for businesses looking to optimise engagement and revenue.

This is one of the most powerful tools I use on a weekly basis across my small and large accounts. It's the easiest way to push specific segments to Google and Meta and a great way to slice and dice your customers.

Great Product :)

We have benefitted greatly from RetentionX and the valuable insights it provides. It has helped us better understand our customers and helps to understand where we need to improve and develop further. It integrates well with our existing Shopify Plus tech stack and we are very pleased with the platform.

Retention X was an incredible help in analysing and sorting our data. When we needed help, Nadine jumped in to save the day and we were able to schedule a call immediately where she helped us understand and navigate our data. I highly recommend using the services of Retention X if you want to get the most out of your CRM.

I have used Retention X at my previous company and I have just introduced it to my new company as I felt lost without it. It is a great tool to review data and formulate insights in a very simple way. The account management has been great too...Nadine has been on hand to answer all of our questions.