Return Prime:Return & Exchange
Manage Return, Exchange, Return Label, Refund, Store Credits
Rating
4.8
feedback
679
chart
#263
All reviews
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Feb. 10, 2026
This apps reviews cannot be genuine. The support is non existent something as simple as help setting up a send cloud account and a Evri integration was not helped and they actually send my ChatGPT replies directly form ChatGPT.. The support is no existent they sell you a service then offer 0 help to get it live. We had set the app up ready to go, asked for help multiple times, were charged x2 monthly retainers without even being able to push the app live. There's plenty of better apps with much better customer support and communication. Avoid this one.
Feb. 2, 2026
Jan. 27, 2026
Everything works fine with Returns Prime. The system is easy to use and does exactly what it’s supposed to do. Customer service is very responsive — they reply quickly and genuinely help with solving any problems. Overall, a smooth and reliable experience.
Jan. 23, 2026
Hyelladi was very helpful with trouble shooting my onboarding process. We're still at the beginning stages of onboarding. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up.
Jan. 6, 2026
Marie Claire was wonderful in helping me fix what I messed up! She was patient and walked me through a lot to get my website return set up properly.
Jan. 5, 2026
How does this app have such high ratings except if they are fake? I've been struggling with it for over year with glitches and especially during the busiest time of year it completely failed. Instead of making the return process easier and hands free, I have been tripling my effort dealing with angry customers that never receive their automated communications and assume they are being ignored. Return App only kept saying they were all sent. This wasn't once or twice, this was with dozens of customers. It has also changed my settings without any notice or authorization several times. I have reached out to support +10 times and they only fix it temporarily while pretending there was never an issue to begin with. Never any price break on days/weeks that it doesn't work, only upselling a higher plan anytime I open the app. Complete waste of time and money.
Dec. 17, 2025
After testing four different return and exchange apps for Shopify - Redo, Exchange It, Rich Returns, and Return Prime - I can confidently say there was a clear standout: Return Prime. I started with Redo, which had been recommended by a few merchants in an eCommerce coaching group. However, several people mentioned ongoing issues with how refunds and fees were being calculated on the backend, and that support was painfully slow. I also found their pricing to be on the higher side. Next up was Rich Returns, which looked promising at first. Unfortunately, after some customisation and work on installing and customising this app, I found the mobile UX was a deal breaker - it hid product thumbnails so you had to scroll to the right (without any obvious indication that this was what you needed to do) during exchanges, making the experience confusing for customers. Exchange It had its merits too: it’s simple, affordable, and would probably work fine for smaller operations. But it was far too manual for what we needed. By the time I’d installed and customised all four apps, I had a good understanding of what was out there - and Return Prime was easily the winner. Here’s why: Exceptional support: Priyanka, who handled our onboarding, was outstanding. She not only responded quickly but also coordinated with their dev team to handle all of our customisation requests - from brand styling to UX tweaks. I was genuinely impressed by how much flexibility the app offers and how wiling they were to accommodate my changes. Transparent and flexible pricing: We’re a seasonal fashion brand, so our return volumes fluctuate. The Return Prime team worked with us to adapt pricing around our seasonal changes - a huge plus. Strong product performance: The app just works, and it’s produced tangible results. I was initially hesitant because of a few negative reviews - especially one that mentioned issues with automated refunds to past customers. After discussing it with Priyanka, I realised the issue was due to incorrect automation setup by that user during onboarding, not a fault in the app itself. The results speak for themselves after 2 months: - Return rates down 16–21% - Exchanges up 38% - Store credit usage up 150% - Return fees generating roughly $1,600/month in new revenue - Noticeable improvements in warehouse efficiency and customer service workflows - Higher customer satisfaction scores - Tip - use any Ai tool to analyse your store credit breakage (it'll get you to export some data from Shopify). It helps you to feel more confident about offering a store credit bonus incentive I rarely leave long reviews, but Return Prime truly deserves it. The combination of value, support, and real business impact has been exceptional. We couldn’t be happier with the outcome.
Dec. 16, 2025
ReturnPrime has been a great addition to our Shopify store. The setup was quick, the interface is clear and easy to use, and it significantly improved our returns and exchanges workflow. The automation saves us time, and the customer experience around returns feels much more professional. Their support team is responsive, knowledgeable, and genuinely helpful whenever we need assistance. Highly recommended for any Shopify store looking to streamline post-purchase operations.
Dec. 2, 2025
Wonder was very helpful. I'm completely new to this platform as was flustered about how to navigate it and use it and she answered all my questions and now i feel comfortable to use this app for my shopify business. thank you
Dec. 2, 2025
Really great app, love that you have 5 free requests to start out with. Also, the support team are always quick to respond to any messages!
Dec. 2, 2025
We’ve worked with two other popular return and exchange apps on Shopify in the last 3 years, and this has been our best experience so far. The UI is flawless, packed with features that genuinely help both the brand and the customer, and it feels like they’ve thought through every possible use case. And the best thing about them is their exceptional customer service. They reply in under 5 minutes, are always happy to help, and somehow manage to leave you smiling with a fun GIF at the end, a nice touch when you’re dealing with such routine tasks like returns and shipments.
Dec. 1, 2025
Perfect solution for returns and exchange management! Has made handling returns very easy and the customer serive is brilliant with advisors always available to help even with basic requests. Much recommended!
Oct. 31, 2025
We’ve been really impressed with Return Prime’s customer support. The team replies fast, explains settings step-by-step, and doesn’t drop the ball until the issue is fully resolved. They even suggested best practices to prevent repeat errors. Great experience!
Oct. 15, 2025
I needed some detail added to the return request approval, and it was handled very quickly—no waiting for someone to get back to me. Just added and proofed in a few minutes. Great job!