ReturnGO Returns & Exchanges

Sept. 8, 2022

Had some difficulty setting up the App but a customer service member names Junessa invited me to a zoom call and she set up every little detail for me. She was brilliant.

Sept. 7, 2022

Excellent app and Great Support. These guys are always ready to help I can count on this guys every time to get anything resolved.

Sept. 6, 2022

Just got this and so far so good! Customer service is OUTSTANDING!!!! They are so very helpful and took time to explain everything!

Dec. 5, 2024

Very helpful customer service - I was able to get all the answers I needed and they didn't log me out of the chat because of inactivity. I had to step away a couple times because I was working in a couple things, and the chat was open the whole time. Awesome!

Aug. 25, 2022

Feature Rich Return and Exchange portal. Option to choose products directly in exchange section should be made available soon. Decent support.

Aug. 25, 2022

I used this app to set up our whole Returns and Exchanges portal. Ellaine was the best help and helped make the process smooth and easy the whole way through!

Aug. 18, 2022

Firstly, customer service was helpful during the installment process. They clarified every point for us. Also, the UX is user-friendly. They helped us, especially on language conversion. Every steps are simplified. Merchants who use Money Order in their stores could use efficiently. IBAN check feature is trust point for merchants. Thanks for the great service again!

Aug. 17, 2022

The support team has always been extremely helpful and quick to respond. Top-notch customer support! They take feature suggestions into consideration as the app grows and have continued to make this helpful returns tool even more convenient to use.

Aug. 11, 2022

Best customer service I have received from any other Shopify app. Seriously impressive. The backend was easy to navigate and so far we have not run into any issues.

Aug. 4, 2022

A really good returns app. It has almost everything I need; it falls short only due to the nature of my products - I need to provide a 3 items to 1 item exchange, but ReturnGo can only do 1 to 1. The resolutions and policies etc to me seem to be a little more complex than they need to be and they have confused me at times, but help was always available when needed. Other than that, I am pleased with it and I've kept the app on my site until I decide whether to stick with it and do some manual exchanges when necessary or revert to all manual. I tried 5 -6 other return apps (in my budget) before trying ReturnGo and it was the best by far. Customer service has been very good - prompt, helpful and friendly.

Aug. 4, 2022

Super helpful support team! I've contacted them a few times and they have always been very quick to respond and able to fix the issue. This app is great value and works well.

July 29, 2022

Excellent app to process your returns! The team helped us to set up our complex returned rules and developed additional features upon our requests. We have tested multiple return apps after ReturnMagic sunset and found this one as the best option that exists in the Shopify app store. Highly recommend!

July 28, 2022

ReturnGo is amazing. I've been using them since shortly after they started the app and am super satisfied! They are constantly improving it and adding new features - the developers are super active in managing and improving the app. I love the experience it offers my customers and the ability to retain sales by offering instant exchanges and custom return policies depending on if the customer requests a return to a gift card or to their payment method. I am here for the long haul.

July 27, 2022

Wir haben die App für die Abwicklung unserer Retouren installiert. Anfangs gab es einige Schwierigkeiten mit der Integration in Sendcloud und im speziellen der automatischen Sendung der shipping-labels. Aber der Support war sehr hilfsbereit und engagiert und mittlerweile funktioniert alles super. Sehr übersichtlich, gutes Interface und leicht zu bedienen.

July 26, 2022

Fantastic interface, functionality, and top quality live screen share support. Very high value for super reasonable cost. Worth every penny.

July 22, 2022

Switched from Return Magic to this app after trying 6 others - lifesaver! Support is great and always available. So far met all expectations. Thanks!

July 22, 2022

Excellent app to organise all your returns and exchanges. Makes the process easy for the customer as well as for the store managers. Fantastic support, always ready to help (do these people ever sleep?). The returns solution is a must for any serious ecommerce store owner. Saves tons of time. Highly recommended.

July 19, 2022

The customer service is outstanding. I reached out on a Saturday afternoon asking a question and had a reply from Eyal within minutes. It was very much appreciated.

July 18, 2022

GREAT SUPPORT TEAM AND VERY GOOD APP - They answered me quickly and helped me with everything I needed

July 14, 2022

Can't recommend this app enough. Easy to set up as you can arrange a call after installing so they can talk you though the whole process. I had to use the chat for help a few times and they answered immediately and either did it for us or showed me how to do it. If all that wasn't enough to get you to download this app, we asked for an extra feature as we have 2 kinds of returns and they set the whole thing up for us outside of the normal plan we are on. And it only took a couple of days. Was having the type of day where nothing goes right and honestly, this kindness turned my week around. So get this app!