All reviews

Rating Breakdown

  • 5
    96% (315 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)
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5 / 5 Share

March 4, 2022

Customer support is fantastic. Always available during the week 24/7 for immediate assistance. Always polite and helpful as well. Very refreshing. They will work with you until your issue is resolved to your complete satisfaction. Highly recommended!

Using app

About 1 month

Total reviews

9

Average rating

4.6

5 / 5 Share

March 2, 2022

Great price, great customer service, and overall great platform! The customer service reps respond immediately and are knowledgeable and helpful and the platform is very customizable.

Using app

7 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 2, 2022

Setup was easy, team was very communicative and helpful in answering my questions - overall great experience and very functional!

Using app

About 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

March 1, 2022

One of the best portal to manage return and exchange. Highly Recommended. I asked for Help the response was super quick.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2022

Great app. It has better features than what we used before. Very helpful and responsive staff! Thank you *An update - support is very helpful and attentive. The hands-on assistance is commendable. I recommend this app. Cheers!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 22, 2022

Got everything set up via youtube videos & it was all wrong. Spoke to someone on the online chat at 11pm UK time and was helped by the amazing Nikki... She helped me get everything set correctly (she's a credit to your company) The app seems great from first glance and offered at a very good price

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 22, 2022

I use this app to manage all returns and exchanges on our store and it works perfectly. I love the features it offers and also the excellent customer service they provide. I strongly recommend this app.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2022

This app is just outstanding! I tried several of the apps that lots of articles recommend and most of them promise things that actually are not delivered. This one is the opposite. It surprises you that have even features that you were not expecting. Despite amazing customer service. Congrats!

Store

Zallers

Using app

7 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 20, 2022

Perfect Return Management App with lots of customization options, super fast support and really fair pricing. Nothing else to say. We migrated from "Return Magic" which Shopify is discontinuing. Give this app a try it's worth it.

Using app

Over 1 year

Total reviews

14

Average rating

3.0

5 / 5 Share

Feb. 18, 2022

One of the best return app we have came across on shopify, We can tell with great confidence that this one app is all you need for your returns, the support is superb.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Just tested this app and it's awesome! Very intuitive and good customer support! I'll be using this for sure!

Store

Chello

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Exceptional customer service! They are very responsive and human. I am a happy customer for 6 months and every time I had a need they were prompt, kind and beyond helpful in assisting me. I'm a small client and I'm treated like I'm their only/main client, that's so impressive! PS: I'm not commenting on the app here as I already did in the past but I couldn't recommend it enough! Also, they are always improving it

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Amazing app! Makes managing returns and exchanges so simple! Very user friendly with the extremely helpful support team who are extremely knowledgeable and quick with solutions.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 16, 2022

We switched to ReturnGo from another well-known solution. Returngo, unlike other providers, offers, among other things, true multilingualism in the returns portal and in the emails. The integration is easy. The excellent possibility to build clean return flows is worth mentioning. The support is particularly noteworthy. The employees are incredibly friendly, helpful and easy to reach. We are looking forward to further cooperation with ReturnGo!

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 15, 2022

Awesome app! Helped me a lot to create a smooth refund and return process for me and my customers! Great value!

Using app

15 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 15, 2022

Amazing app and amazing customer service from Junessa Olid who is a pleasure to work with. She made this app solution a smooth sailing process with excellent training via a video call. Thank You! Tapered

Using app

25 days

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 11, 2022

This app has saved me dozens of hours from dealing with customer service back and forth and editing/tweaking orders and shipping labels. The automation and notifications are intuitive and smart. Plus, the customer support is 24/7 and extremely responsive. I wish I had done this a year earlier.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2022

Best returns app on Shopify hands down. Extremely customisable, very good support and looks very professional. App is updated constantly and keeps getting awesome new features - unlike other apps which are rarely updated. The price is worth very penny. Highly recommend.

Store

LOBOCKI

Using app

2 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Feb. 8, 2022

Very good support, they always helped me! the only app with an modern, easy and professionell return portal.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

I have never seen an app with such amazing customer service. I had so many questions that Nica helped me solve so quickly. She was so patient with me and answered all the questions I had with so much detail. She is the reason that I feel so happy with this app and will continue after my free trial. I'm so excited to be accepting returns with so much ease and comfort now! Thank you Nica!

Using app

4 months

Total reviews

2

Average rating

5.0