ReturnGO Returns & Exchanges

The switchover to returngo has been really easy. Customer support is excellent, the flexibility is unreal. Definitely recommend this app for small business.

This app has really allowed my company to simplify the returns process. I had a little trouble at first setting and understanding the parameters but the help has been great! They are always available and able to help me with any issues quickly! Update: It’s been almost 3 years since we started using this app and I’m still impressed. They’ve continued to roll out new features, helpful integrations, and consistent improvements. What stands out most is the continued support — even after all this time, they’re still quick to help with any questions or issues. This is the kind of long-term reliability every business needs.

This app is the perfect return and exchange app. Lian was so so helpful setting this all up! He was so patient. Hopped on a zoom call whenever I needed help setting up. The app is so well priced and the first App to allow exchanges and upsell/downsell. All in all they deserve 5 STARS!! I highly recommended this APP

Really loving ReturnGo so far. The support team is so kind and quick and really goes step by step with you during the onboarding so you don't feel all alone after downloading the app like other apps I have experienced. I am also happy they are able to accommodate different eligibility rules for returns which is something I have had trouble with in the past. So far so good!

Had some difficulty setting up the App but a customer service member names Junessa invited me to a zoom call and she set up every little detail for me. She was brilliant.

Excellent app and Great Support. These guys are always ready to help I can count on this guys every time to get anything resolved.

Just got this and so far so good! Customer service is OUTSTANDING!!!! They are so very helpful and took time to explain everything!

Very helpful customer service - I was able to get all the answers I needed and they didn't log me out of the chat because of inactivity. I had to step away a couple times because I was working in a couple things, and the chat was open the whole time. Awesome!

I have nothing but great things to say about this app. The customer service is stellar and the app works very well. The team is extremely happy to help with any issues we've had.

Feature Rich Return and Exchange portal. Option to choose products directly in exchange section should be made available soon. Decent support.

I used this app to set up our whole Returns and Exchanges portal. Ellaine was the best help and helped make the process smooth and easy the whole way through!

Firstly, customer service was helpful during the installment process. They clarified every point for us. Also, the UX is user-friendly. They helped us, especially on language conversion. Every steps are simplified. Merchants who use Money Order in their stores could use efficiently. IBAN check feature is trust point for merchants. Thanks for the great service again!

The support team has always been extremely helpful and quick to respond. Top-notch customer support! They take feature suggestions into consideration as the app grows and have continued to make this helpful returns tool even more convenient to use.

Best customer service I have received from any other Shopify app. Seriously impressive. The backend was easy to navigate and so far we have not run into any issues.

A really good returns app. It has almost everything I need; it falls short only due to the nature of my products - I need to provide a 3 items to 1 item exchange, but ReturnGo can only do 1 to 1. The resolutions and policies etc to me seem to be a little more complex than they need to be and they have confused me at times, but help was always available when needed. Other than that, I am pleased with it and I've kept the app on my site until I decide whether to stick with it and do some manual exchanges when necessary or revert to all manual. I tried 5 -6 other return apps (in my budget) before trying ReturnGo and it was the best by far. Customer service has been very good - prompt, helpful and friendly.

Excellent app to process your returns! The team helped us to set up our complex returned rules and developed additional features upon our requests. We have tested multiple return apps after ReturnMagic sunset and found this one as the best option that exists in the Shopify app store. Highly recommend!

ReturnGo is amazing. I've been using them since shortly after they started the app and am super satisfied! They are constantly improving it and adding new features - the developers are super active in managing and improving the app. I love the experience it offers my customers and the ability to retain sales by offering instant exchanges and custom return policies depending on if the customer requests a return to a gift card or to their payment method. I am here for the long haul.

Wir haben die App für die Abwicklung unserer Retouren installiert. Anfangs gab es einige Schwierigkeiten mit der Integration in Sendcloud und im speziellen der automatischen Sendung der shipping-labels. Aber der Support war sehr hilfsbereit und engagiert und mittlerweile funktioniert alles super. Sehr übersichtlich, gutes Interface und leicht zu bedienen.

Fantastic interface, functionality, and top quality live screen share support. Very high value for super reasonable cost. Worth every penny.

Switched from Return Magic to this app after trying 6 others - lifesaver! Support is great and always available. So far met all expectations. Thanks!