ReturnGO Returns & Exchanges

they have a good costumer service team and at the moment it seems that they provide a good service. n

Dieses Return & Exchange App ist sensationell und weitaus das beste was ich bis jetzt mit Shopify ausporbiert hab. Super Intergration mit Shopify und unterstützt alle benötigten Exchange/Return-Use Cases, kann ich nur empfehlen. Das Thema alleine ist ja schon sehr komplex, aber richtig konfiguriert macht es die Kundenerfahrung super einfach und übersichtlich, eine Retoure anzumelden, selbst auf dem Mobile. Super ist auch die Möglichkeit für Refund mit Store-Credit, welche sogar im Kunden-Konto angezeigt werden kann. Aber auch im Backoffice sehr übersichtlich mit gutem Zusammenspiel mit Shopify-Admin. Und noch viel besser ist der Support von returnGo, ohne langes warten im Chat, hilfsbereit unterstützen sie, wo sie nur können. Dank deren Hilfe konnte ich auch komplexere Fragestellungen zu meiner vollen Zufriedenheit lösen. Dear returnGo-Team - keep on doing what you do - thank you!

Amazing solution! A must have app. Return go provide us exchange and return experience. Support teams is great. Well done

The Returns Go App makes the process of returns, exchanges and refunds very efficient. The portal is easy to navigate and the customer service is great. I recommend this app to any business that is looking to streamline their returns process.

I've been using Return Go for over a year now, and it has significantly reduced the time and effort required for managing returns through the exchange portal. Our customers greatly appreciate this user-friendly tool for initiating return requests, and it instills confidence in their shopping experience.

מערכת מעולה שמאפשרת לבצע התאמות ולהתאים את עצמה כמו כפפה ליד. סטיבן והצוות נותנים שירות ומענה מיידי לכל בעיה/בקשה, גם אם הפיצ'ר עדיין לא קיים הם עושים הכל כדי להשלים את החסר ולתת מענה. בין אם ברמת הקוד, הדרכות, תיקונים ועוד ועוד... ממליץ בחום!

A great app with excellent features and very helpful customer support. Special thanks to Rav and Reyn!

לאחר התרשמות קצרה מהאפליקציה יצרנו קשר עם שירות הלקוחות שלהם, באופן מיידי סטיבן חזר אלינו במייל עם אפשרות לפגישת זום עבור הקמת הפורטל ביחד במשך שעה ארוכה סטיבן המצקועי עזר וסידר כל מה שצריך והכל עם חיוך מאחלים הצלחה רבה ותודה על העזרה!

Fabulous App and really great immediate support on Live Chat! Would recommend this App to companies who have to manage alot of returns.

This is the best app out there for a reasonable price. This has all the features of the overpriced ones. And, the support group is GREAT. We use this on Jane Win Jewelry, and I use this app for a number of my other eComm clients. No returns app is perfect, but this has the best combo of features, price, and support. Cheers team

Super application qui va nous simplifier la vie ! Le service client est top et très réactif. J'ai eu besoin d'un peu d'aide pour tout paramétrer et comprendre le fonctionnement et j'ai bien été accompagnée :) Merci !

Perfect solution for our needs. Allowed us to streamline our returns process and give customers instant responses

We've been using this app for a while and it works great. In addition, they have the best customer support.

Great support! Was very easy to set up a meeting and get the Return Go App set up! Thanks!!

We were previously using ReturnMagic, once they shut down we were looking for a good replacement. Thus we have done trials with many other companies. After a lot of searching, we have found ReturnGo to be a great fit for our company! There are so many automations that really make the return/exchange process as easy as possible! We are a small company and Junessa did an amazing job at making this the right choice for us! She responded to our questions promptly and was more than happy to help us every step of the way from step by step instructions to zoom meetings. We cannot thank her enough. The support team is also very quick to find solutions.

Great customer service and support, very responsive and helpful. Thank you Nikki!

ReturnGO is the best for creating a returns portal on your Shopify store. We came with pretty complicated requests, and they successfully helped us achieve the results we need for our brand. They offer the support you could have or imagine. Thanks Eyal, Noa & team for all your efforts.

The best thing about setting this up is the dedication of the team we had supporting us. Noa & Junessa helped with every question, and worked with us to get this off the ground, even liasing with third parties to make sure it worked. The words of our director 'This is a game changer' The fluidity of the service will enhance the customer journey in every way we want to enhance it.

We are satisfied with ReturnGo, and the customer support is excellent. It was a good replacement for Return Magic.

Everything that Stephen said was an option on the phone was not! a feature where the customer pays for the retun is not available, they said they are working on it and will be available next week. I was following once a week for a month, after a month I received an email confirming that the option is now available, I schedule a call. On the call the person informed me that the option is not available, wasting my time again!!! Please note that this company is in India, both Rav and Lian that I previously spoke, have very little knowledge of the software and can not answer basic question! Also, the accents are beyond understandable. Both me and one of my managers had hard time understanding the representative! The app has limited functionalities, the demo "sales call" is all a lie, the tech team that suppose to onboard you has limited training, and no basic comprehension of how shopify works!!!