ReturnGO Returns & Exchanges

April 9, 2022

This is a great App. If you're looking a return & exchange portal, I highly recommend it and customer service is just outstanding.

April 8, 2022

Très belle application permettant enfin de définir un portail retour simple et efficace. Possibilité de le connecter avec Gorgias pour notre SAV. Mike et service client ultra efficace !

April 7, 2022

Lian helped me get this setup for our returns. It took maybe 10 minutes on a chat and a zoom call. This has been the easiest return system that we tried. Others were very confusing. Thanks again!!

April 5, 2022

Without a doubt the best of the best! Super user friendly and the staff is out of this world! They are friendly, attentive and very easy to understand. In general, returns can be a major pain but this app makes the process so smooth. I was very patient and waited a few months to leave this review. I would highly recommend them to anyone looking for a an easy and practical returns solution!

April 1, 2022

We've been watching ReturnGo for almost a year, waiting for some functions to be developed. The team at ReturnGo has been very responsive and very receptive to inputs and feedbacks, even before we started using ReturnGo. There were use cases that we have that initially ReturnGo couldn't support, and the team listened and developed functions to support our use cases, and contacted us to let us know to try ReturnGo again. The wait for the developments of the functions have been well worth the wait, and we've recently switched to using ReturnGo. ReturnGo support is very responsive and very patient. The team has grown quite a bit since a year ago. It is apparent that the ReturnGo team is highly professional and tries their best to provide a very robust product and service. We also heard great things about them during a tradeshow from a Israel / US trade representative. The founder is from US, so it feels like working with a US based company. The ReturnGo app from our customer/end user perspective appears to be very intuitive to use. From our perspective, it meets and exceeds the functions that was provided by the prior returns app that we used. The app is pretty tightly integrated with Shopify. There are quite a few return app on the market that works with Shopify. ReturnGo was on our short list of app for consideration.

March 31, 2022

App so far is great, simple to use and straightforward. Had a slight technical issue to start with, but it was resolved quickly.

March 24, 2022

i use this app to assist with customer returns and exchanges. This app changed my life! it is so easy to use and the service team is extremely fast at responding and always assists anywhere required

March 23, 2022

This app has been a lifesaver for us and our growing business. We no longer have customers asking for special consideration when returning their items as they're limited by an automated system, and our customers are now raving about our easy returns process in their reviews. It has saved so much time and money in processing returns, but I believe has also had an impact on customers ordering more as they can see that returns are easy if they get their size wrong. Before going with ReturnGO, I looked into Loop, ReturnsMagic, Aftership, Return Logic... all the big ones... and after using ReturnGo, I just don't know why anyone would justify the price tag of the big ones when they can get everything here (and more) for a really affordable price. I also want to say a huge thankyou to the team who help out with questions. As of recently, they now seem to have a team that are online during Australian business hours who can usually help with any questions I have, or otherwise will submit a request to the developer team to address once they come online. They're also constantly making great updates to the app that I didn't know I needed, and are very open to suggestions or requests for changes, often logging the change and letting me know when it should be active by. Highly recommend!

March 18, 2022

Amazing app and support. They helped us to translate the app on our language and adjust it to our needs.

March 16, 2022

Super service et très rapide! J'ai été accompagnée tout au long du processus dans mes différents questionnements. Très satisfaite!

March 16, 2022

Great customer support (Mike). Made alot of changed to fit our website's need. Very professional and a great overall experience.

March 12, 2022

The support and features at ReturnGo surpass that of any return platform we've used to date! Incredibly, they are also the most affordable. We've been through Return Magic, Loop Returns, etc., and with the new automation capabilities through ReturnGo, they're not right in line with the big players in the game- at a price you can't beat! Support is top-notch and integration is simple and seamless.

May 15, 2022

I am thrilled to have discovered ReturnGo! I had previously been using ReturnMagic for many years, but Return Magic was acquired by Shopify, and Shopify pulled the plug on ReturnMagic (and there was no development or features added since Shopify acquired the app). ReturnGo is a welcome breath of fresh air! VERY responsive sales and support team. The developers are actively adding and fixing and refining. As of 08-March-2022, I'd say most of the growing pains are behind them, and ReturnGo is all we need or want. The UX on the customer side is clear. EVERY word on the UI can be edited. They now allow a return label fee per return shipment. RELALY LOVE the exchange workflow with draft order ready to 1-click process. About half our returns are color swap exchanges, so this is a very welcome feature. We can also ship the exchange on carrier scan - very Amazon like and great for the customer. I am not in love with the customer-facing email formatting. I have asked the devs to look at converting to plain text or a less complicated html structure. Overall, if anyone is migrating form Return Magic, this is a no-brainer. If anyone is considering this because their return app is $$$$, this is your possible winner. I will jump back and update this review periodically. [UPDATE, 15-MAY-2022] ReturnGo has been a 5-star experience for our team and our customers. We have not had a single "your return process is complicated" from customers (which we had all the time with ReturnMagic) The ease of processing returns and exchanges on our side are also effortless.. one-click draft orders for exchanges saves time and money. and partial exchange and refund makes it easy on the customer and us, I have only needed to engage with the support team once in 2 months for a routine question, and the chat service was fast and responsive to my question. The only thing that would make this app better is if made my coffee for me every morning. Thank you to the entire team @ ReturnGo for making this part of my business easier and better for the customers (and us).

March 7, 2022

the customer suport is a stand out. highly reccomend this app for anyone looking to enable easy return process for customers.

March 4, 2022

Customer support is fantastic. Always available during the week 24/7 for immediate assistance. Always polite and helpful as well. Very refreshing. They will work with you until your issue is resolved to your complete satisfaction. Highly recommended!

March 2, 2022

Great price, great customer service, and overall great platform! The customer service reps respond immediately and are knowledgeable and helpful and the platform is very customizable.

March 2, 2022

Setup was easy, team was very communicative and helpful in answering my questions - overall great experience and very functional!

March 1, 2022

One of the best portal to manage return and exchange. Highly Recommended. I asked for Help the response was super quick.

May 11, 2022

Great app. It has better features than what we used before. Very helpful and responsive staff! Thank you *An update - support is very helpful and attentive. The hands-on assistance is commendable. I recommend this app. Cheers!

Feb. 22, 2022

Got everything set up via youtube videos & it was all wrong. Spoke to someone on the online chat at 11pm UK time and was helped by the amazing Nikki... She helped me get everything set correctly (she's a credit to your company) The app seems great from first glance and offered at a very good price