ReturnGO Returns & Exchanges

March 28, 2025

This app took the place of Return Magic for our company, and it was very easy to train the team on. Customer service is always quick to respond and help out. Also quick to address suggestions. Customer experience seems to be very good from the front end. Any time support is needed they are fast and accurate.

Oct. 3, 2022

Good customer support and capability within the app. A few features to be desired that may be added later on.

Sept. 28, 2022

Great app. Does what all the other more expensive apps do. Very helpful customer service too. Recommends if you want to save hundreds of dollars on returns!

Sept. 22, 2022

The switchover to returngo has been really easy. Customer support is excellent, the flexibility is unreal. Definitely recommend this app for small business.

July 23, 2025

This app has really allowed my company to simplify the returns process. I had a little trouble at first setting and understanding the parameters but the help has been great! They are always available and able to help me with any issues quickly! Update: It’s been almost 3 years since we started using this app and I’m still impressed. They’ve continued to roll out new features, helpful integrations, and consistent improvements. What stands out most is the continued support — even after all this time, they’re still quick to help with any questions or issues. This is the kind of long-term reliability every business needs.

Sept. 14, 2022

This app is the perfect return and exchange app. Lian was so so helpful setting this all up! He was so patient. Hopped on a zoom call whenever I needed help setting up. The app is so well priced and the first App to allow exchanges and upsell/downsell. All in all they deserve 5 STARS!! I highly recommended this APP

Sept. 8, 2022

Really loving ReturnGo so far. The support team is so kind and quick and really goes step by step with you during the onboarding so you don't feel all alone after downloading the app like other apps I have experienced. I am also happy they are able to accommodate different eligibility rules for returns which is something I have had trouble with in the past. So far so good!

Sept. 8, 2022

Had some difficulty setting up the App but a customer service member names Junessa invited me to a zoom call and she set up every little detail for me. She was brilliant.

Sept. 7, 2022

Excellent app and Great Support. These guys are always ready to help I can count on this guys every time to get anything resolved.

Sept. 6, 2022

Just got this and so far so good! Customer service is OUTSTANDING!!!! They are so very helpful and took time to explain everything!

Dec. 5, 2024

Very helpful customer service - I was able to get all the answers I needed and they didn't log me out of the chat because of inactivity. I had to step away a couple times because I was working in a couple things, and the chat was open the whole time. Awesome!

Aug. 25, 2022

Feature Rich Return and Exchange portal. Option to choose products directly in exchange section should be made available soon. Decent support.

Aug. 25, 2022

I used this app to set up our whole Returns and Exchanges portal. Ellaine was the best help and helped make the process smooth and easy the whole way through!

Aug. 18, 2022

I tested multiple apps (Loop, Rich Returns, Happy Returns and PostCo 360) before settling on ReturnGO. Reasons why; - Best overall value with cost as a factor - Most flexible and easy to tailor to your unique business processes - Most options / connections to 3rd party carrier aggregators like Shippo, Shipstaion, Sendcloud etc - Very quick and easy setup - Support is instant and extremely helpful with onboarding offered! (Mike was great). - UI + UX is clean - No hidden upgrades or add-ons you have to pay for Feature rich Honestly, you can't go wrong with this, I've been trying to find the right solution for a couple of months now.

Aug. 18, 2022

Firstly, customer service was helpful during the installment process. They clarified every point for us. Also, the UX is user-friendly. They helped us, especially on language conversion. Every steps are simplified. Merchants who use Money Order in their stores could use efficiently. IBAN check feature is trust point for merchants. Thanks for the great service again!

Aug. 17, 2022

The support team has always been extremely helpful and quick to respond. Top-notch customer support! They take feature suggestions into consideration as the app grows and have continued to make this helpful returns tool even more convenient to use.

Aug. 11, 2022

Best customer service I have received from any other Shopify app. Seriously impressive. The backend was easy to navigate and so far we have not run into any issues.

Aug. 4, 2022

A really good returns app. It has almost everything I need; it falls short only due to the nature of my products - I need to provide a 3 items to 1 item exchange, but ReturnGo can only do 1 to 1. The resolutions and policies etc to me seem to be a little more complex than they need to be and they have confused me at times, but help was always available when needed. Other than that, I am pleased with it and I've kept the app on my site until I decide whether to stick with it and do some manual exchanges when necessary or revert to all manual. I tried 5 -6 other return apps (in my budget) before trying ReturnGo and it was the best by far. Customer service has been very good - prompt, helpful and friendly.

Aug. 4, 2022

Super helpful support team! I've contacted them a few times and they have always been very quick to respond and able to fix the issue. This app is great value and works well.

July 29, 2022

Excellent app to process your returns! The team helped us to set up our complex returned rules and developed additional features upon our requests. We have tested multiple return apps after ReturnMagic sunset and found this one as the best option that exists in the Shopify app store. Highly recommend!