ReturnGO Returns & Exchanges

Jan. 30, 2022

HIGHLY RECOMMEND! Its a great returns app with lots of features and a very responsive support team. Excited to see how they grow in the future.

Jan. 28, 2022

So easy. Great support, amazing functionality. I installed it on one of my sites and then size more of them.

Feb. 22, 2022

Great App, excellent customer service. The app reduced immediately the effort in handling returns. We save time, the customer has a clear tool to handle its request and we turn already returns into exchanges. Work perfectly, highly recommended.

Jan. 27, 2022

We have started using this app recently - The functionalities are great and it will definitely assist us in simplifying our return processes. Also, customer support is always online and happy to assist on questions and difficulties whilst setting up. Looking great so far!

Jan. 26, 2022

Will definitely recommended. The support team is responsible to all my questions and they are trying their best to help. I experience some problems with Canada Post and they will always circle back for the solution. Really really satisfied with their service and will highly recommended.

Jan. 26, 2022

I've used this app for a while now and I can say that it really helped us alot! We have more analytics and everything works great together with shopify and our service app. Everything is easy to use and if you need help with something the customer service is on point. They keep developing and providing better features and I simply love it!

Jan. 6, 2022

We've been using ReturnGo for a few months now and it has really helped streamline our return process and made things more efficient. The developers are always updating and adding new features. Customer support is excellent!

Jan. 5, 2022

We've been using this app to manage our returns and exchanges and we're really happy with it. The onboarding process was really easy, and the app is easy to use and we were able to fully automate our returns and exchange processes.

Jan. 5, 2022

excellent customer service by Lian, fast responses and great help from them to answer all of our questions

Jan. 4, 2022

I've tested many returns apps that did not have the capabilities that I needed but this app so far has meet all my return policies needs. The support team has been very helpful and even one representative hopped on a late night zoom call to assist me in figuring out the best way to get one complex condition set up. EXCELLENT customer service!

Jan. 4, 2022

Loving this app! It's so streamlined and professional and the support is top notch. Would highly recommend. :)

Dec. 29, 2021

Junessa helped me get the app integrated quickly. Amazing how much control you have over the process!

Dec. 28, 2021

Great support - saves me so much time on returns and makes the process simple and easy for my customers. Amazing amount of customization. Highly recommend.

Dec. 27, 2021

Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great! Really love how automated everything is and how easy it is to track all of our exchanges in one place. :) The support team has been extremely helpful whenever I have a question as well! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that lol

Dec. 22, 2021

The app itself is great! It provides a great experience for the customer and makes it easy to manage returns. Unfortunately we were misled by the description. It does not integrate with UPS or Fedex, which is why we've given 4 out of 5 stars. To work with Fedex or UPS, you need to install Shippo or ShipStation for an additional fee, so be sure to capture that as part of your evaluation. Once this supports a direct integration with Fedex/UPS we will definitely update our rating to 5 out of 5!

Dec. 16, 2021

11 stars if I could. We have a very large customer base and were trying to deal with both exchanges and returns plus warranties that have to be serviced for a year after purchase. We tried Loop and Return Rabbit and both failed to provide a reasonable solution, or one that worked at all. It was pretty frustrating and we had a lot of annoyed customers. Enter this company and their software. I booked a setup time with their developer and they had us up and running in just a few minutes with use cases that work extremely well for us. We also had a few suggestions for how things could be further customized to make things even better and were impressed to hear about their constant development and new features coming out. Added to that, their subscription is 20-50 times cheaper than the other services! Using this software is a complete no-brainer for us. Highly recommended and their customer service with the chat within the app is second to none. I'm very impressed.

Dec. 13, 2021

The app is very easy to use with all the options combined. Besides that the customer service is excellent!

Dec. 9, 2021

Such a great app for automated returns & the best customer service! They helped me with setup every step of the way.

Dec. 8, 2021

THE BEST CUSTOMER SERVICE. And the app looks AMAZING. Almost finished with my setup. It will be a LIFE SAVER.

Dec. 3, 2021

Going great so far! Quick to respond in chat. User friendly platform and makes our job much easier Thanks