ReturnGO Returns & Exchanges
ReturnGO Returns & Exchanges
Rating
4.9
feedback
355
chart
#1,526
All reviews
Review RSS Feed
Sept. 10, 2024
Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!
Sept. 4, 2024
A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.
July 30, 2024
Great app. Returns take a lot of time from our customer support and ReturnGO has helped us to save tons of time. Yes there are some bugs from time to time like everywhere else but their team is always very helpful and all problems are usually resolved within few minutes. Definitely recommend.
July 26, 2024
Reyn was quick at replying to my issues. I will be sure to contact Reyn again if we have any other issues. Thank you for your help!
July 24, 2024
Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand.
July 18, 2024
I have received excellent customer service and onboarding. Turnaround time with customer support and the ability to video chat with their team has been incredibly helpful!
July 16, 2024
Amazing! The app works well and the team is very helpful. Junessa especially went above and beyond today to literally build a custom offer to limit returns for me. She spent much more time than I would have expected and created something absolutely perfect for my site. Thank you, Junessa! You have made me a loyal customer. :) -Joy
June 25, 2024
The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.
June 5, 2024
Best in class support, a deeply involved ruleset, and automations? This app is just the best at what it does. I could not give any higher praises to this app and team, if you are nervous about your returns process, that ends here.
June 5, 2024
ReturnGO is an awesome app! It has truly streamlined our return process, making it so much easier for both us and our customers. I'm so glad I found it! The support team is super helpful and responsive too. They're always available to answer any questions and help resolve any issues. World class! Love it!
June 3, 2024
Carla was so amazing! She was enormously helpful to me today. I appreciate her so much. She was so patient. I am the least tech savvy individual on the planet probably and seemingly simple things in the online world don't come to me so easy. Carla patiently walked me through all my questions and even broken things down further with pictures and numerical lists. She is just a gem. Thanks so very much!
June 3, 2024
Very easy to use and the customer service is very helpful. They basically helped me to set the whole process via email. I strongly recommend. Our returns are so much easier now.
June 3, 2024
Always great Customer Service! Thanks Chris and Ray on chat! Always helpful, super fast! :)
May 31, 2024
Great customer help today as always. Thank you really appreciate your assistance.
May 2, 2024
ReturnGO has been a game-changer for our returns process! The user-friendly interface makes it easy for our customers to initiate returns and track their status. The analytics dashboard provides valuable insights, helping us improve our products and services. They also have an amazing support when we need assistance for either the set-up or any issues. They've been very helpful! Fantastic app and highly recommend!
May 1, 2024
Customer service at ReturnGO has been amazing and has bent over backwards to help a small business with its returns portal. Would definitely recommend it!
April 5, 2024
I could not be happier with the customer service provided by ReturnGo. I'm starting my own business and have never done something like this before so I have a lot of questions! The ReturnGo team is always really quick to respond and explains things in simple terms so I can understand them which is so helpful. Nothing is too much trouble! Highly recommend.
March 22, 2024
NOT A GREAT APP. Impossible to generate a return label, and the only customer service provided was to check my settings. Really hard to understand, not user-friendly, and poor customer service. There's plenty of app to handle your returns - do yourself a favor and choose another one.
Thank you for your valuable feedback. We sincerely apologize for the inconvenience you encountered while generating return labels and the inadequate customer support you received. We understand that we missed the mark in providing you with a satisfactory experience. Continuous improvement is one of our core values, and although our current process is working well for thousands of customers, we recognize the need to address the difficulties you experienced. After multiple attempts to contact you over the past week to try and understand the issue and work towards a resolution, we understand that you prefer to explore other options. However, we would welcome the opportunity to regain your trust and demonstrate our commitment to improvement. We appreciate your feedback and look forward to serving you better in the future.