ReturnGO Returns & Exchanges

Sept. 19, 2022

This app has really allowed my company to simplify the returns process. I had a little trouble at first setting and understanding the parameters but the help has been great! They are always available and able to help me with any issues quickly!

Sept. 14, 2022

This app is the perfect return and exchange app. Lian was so so helpful setting this all up! He was so patient. Hopped on a zoom call whenever I needed help setting up. The app is so well priced and the first App to allow exchanges and upsell/downsell. All in all they deserve 5 STARS!! I highly recommended this APP

Sept. 8, 2022

Really loving ReturnGo so far. The support team is so kind and quick and really goes step by step with you during the onboarding so you don't feel all alone after downloading the app like other apps I have experienced. I am also happy they are able to accommodate different eligibility rules for returns which is something I have had trouble with in the past. So far so good!

Sept. 8, 2022

Had some difficulty setting up the App but a customer service member names Junessa invited me to a zoom call and she set up every little detail for me. She was brilliant.

Sept. 7, 2022

Excellent app and Great Support. These guys are always ready to help I can count on this guys every time to get anything resolved.

Sept. 6, 2022

Just got this and so far so good! Customer service is OUTSTANDING!!!! They are so very helpful and took time to explain everything!

Sept. 2, 2022

Very helpful customer service - they always respond quickly and follow up promptly. They have always worked to provide us with solutions and tweaks to their program to best serve our store.

Aug. 29, 2022

I have nothing but great things to say about this app. The customer service is stellar and the app works very well. The team is extremely happy to help with any issues we've had.

Aug. 25, 2022

Feature Rich Return and Exchange portal. Option to choose products directly in exchange section should be made available soon. Decent support.

Aug. 25, 2022

I used this app to set up our whole Returns and Exchanges portal. Ellaine was the best help and helped make the process smooth and easy the whole way through!

Aug. 18, 2022

I tested multiple apps (Loop, Rich Returns, Happy Returns and PostCo 360) before settling on ReturnGO. Reasons why; - Best overall value with cost as a factor - Most flexible and easy to tailor to your unique business processes - Most options / connections to 3rd party carrier aggregators like Shippo, Shipstaion, Sendcloud etc - Very quick and easy setup - Support is instant and extremely helpful with onboarding offered! (Mike was great). - UI + UX is clean - No hidden upgrades or add-ons you have to pay for Feature rich Honestly, you can't go wrong with this, I've been trying to find the right solution for a couple of months now.

Aug. 18, 2022

Firstly, customer service was helpful during the installment process. They clarified every point for us. Also, the UX is user-friendly. They helped us, especially on language conversion. Every steps are simplified. Merchants who use Money Order in their stores could use efficiently. IBAN check feature is trust point for merchants. Thanks for the great service again!

Aug. 17, 2022

The support team has always been extremely helpful and quick to respond. Top-notch customer support! They take feature suggestions into consideration as the app grows and have continued to make this helpful returns tool even more convenient to use.

Aug. 16, 2022

The customer service of this app is superb! When I got questions that were hard to solve by myself. The customer service staff Nikki sent me a Zoom meeting link and discussed my questions through an online call. She shared her computer screen, opened my portal on her computer, and then helped me finish the setting. With her help, I am able to launch my portal very quickly. Thank you very much again, Nikki, I really appreciate your time and help, and I wish you a beautiful week ahead!!

Aug. 11, 2022

Best customer service I have received from any other Shopify app. Seriously impressive. The backend was easy to navigate and so far we have not run into any issues.

Aug. 4, 2022

A really good returns app. It has almost everything I need; it falls short only due to the nature of my products - I need to provide a 3 items to 1 item exchange, but ReturnGo can only do 1 to 1. The resolutions and policies etc to me seem to be a little more complex than they need to be and they have confused me at times, but help was always available when needed. Other than that, I am pleased with it and I've kept the app on my site until I decide whether to stick with it and do some manual exchanges when necessary or revert to all manual. I tried 5 -6 other return apps (in my budget) before trying ReturnGo and it was the best by far. Customer service has been very good - prompt, helpful and friendly.

Aug. 4, 2022

Super helpful support team! I've contacted them a few times and they have always been very quick to respond and able to fix the issue. This app is great value and works well.

July 29, 2022

Excellent app to process your returns! The team helped us to set up our complex returned rules and developed additional features upon our requests. We have tested multiple return apps after ReturnMagic sunset and found this one as the best option that exists in the Shopify app store. Highly recommend!

July 28, 2022

ReturnGo is amazing. I've been using them since shortly after they started the app and am super satisfied! They are constantly improving it and adding new features - the developers are super active in managing and improving the app. I love the experience it offers my customers and the ability to retain sales by offering instant exchanges and custom return policies depending on if the customer requests a return to a gift card or to their payment method. I am here for the long haul.

July 27, 2022

Wir haben die App für die Abwicklung unserer Retouren installiert. Anfangs gab es einige Schwierigkeiten mit der Integration in Sendcloud und im speziellen der automatischen Sendung der shipping-labels. Aber der Support war sehr hilfsbereit und engagiert und mittlerweile funktioniert alles super. Sehr übersichtlich, gutes Interface und leicht zu bedienen.