ReturnGO Returns & Exchanges

Oct. 7, 2022

This rating is reflecting the quality of the onboarding session as we do not yet have experience with managing returns through the portal.

Oct. 5, 2022

I use ReturnGO to help with customer returns and it works really well. Setting the policies is easy and the customer service is always A1 and they are so kind!

Dec. 19, 2023

This app took the place of Return Magic for our company, and it was very easy to train the team on. Customer service is always quick to respond and help out. Also quick to address suggestions. Customer experience seems to be very good from the front end.

Oct. 3, 2022

Good customer support and capability within the app. A few features to be desired that may be added later on.

Sept. 28, 2022

Great app. Does what all the other more expensive apps do. Very helpful customer service too. Recommends if you want to save hundreds of dollars on returns!

Sept. 22, 2022

The switchover to returngo has been really easy. Customer support is excellent, the flexibility is unreal. Definitely recommend this app for small business.

Sept. 19, 2022

This app has really allowed my company to simplify the returns process. I had a little trouble at first setting and understanding the parameters but the help has been great! They are always available and able to help me with any issues quickly!

Sept. 14, 2022

This app is the perfect return and exchange app. Lian was so so helpful setting this all up! He was so patient. Hopped on a zoom call whenever I needed help setting up. The app is so well priced and the first App to allow exchanges and upsell/downsell. All in all they deserve 5 STARS!! I highly recommended this APP

Sept. 8, 2022

Really loving ReturnGo so far. The support team is so kind and quick and really goes step by step with you during the onboarding so you don't feel all alone after downloading the app like other apps I have experienced. I am also happy they are able to accommodate different eligibility rules for returns which is something I have had trouble with in the past. So far so good!

Sept. 8, 2022

Had some difficulty setting up the App but a customer service member names Junessa invited me to a zoom call and she set up every little detail for me. She was brilliant.

Sept. 7, 2022

Excellent app and Great Support. These guys are always ready to help I can count on this guys every time to get anything resolved.

Sept. 6, 2022

Just got this and so far so good! Customer service is OUTSTANDING!!!! They are so very helpful and took time to explain everything!

Sept. 2, 2022

Very helpful customer service - they always respond quickly and follow up promptly. They have always worked to provide us with solutions and tweaks to their program to best serve our store.

Aug. 29, 2022

I have nothing but great things to say about this app. The customer service is stellar and the app works very well. The team is extremely happy to help with any issues we've had.

Aug. 25, 2022

Feature Rich Return and Exchange portal. Option to choose products directly in exchange section should be made available soon. Decent support.

Aug. 25, 2022

I used this app to set up our whole Returns and Exchanges portal. Ellaine was the best help and helped make the process smooth and easy the whole way through!

Aug. 18, 2022

I tested multiple apps (Loop, Rich Returns, Happy Returns and PostCo 360) before settling on ReturnGO. Reasons why; - Best overall value with cost as a factor - Most flexible and easy to tailor to your unique business processes - Most options / connections to 3rd party carrier aggregators like Shippo, Shipstaion, Sendcloud etc - Very quick and easy setup - Support is instant and extremely helpful with onboarding offered! (Mike was great). - UI + UX is clean - No hidden upgrades or add-ons you have to pay for Feature rich Honestly, you can't go wrong with this, I've been trying to find the right solution for a couple of months now.

Aug. 18, 2022

Firstly, customer service was helpful during the installment process. They clarified every point for us. Also, the UX is user-friendly. They helped us, especially on language conversion. Every steps are simplified. Merchants who use Money Order in their stores could use efficiently. IBAN check feature is trust point for merchants. Thanks for the great service again!

Aug. 17, 2022

The support team has always been extremely helpful and quick to respond. Top-notch customer support! They take feature suggestions into consideration as the app grows and have continued to make this helpful returns tool even more convenient to use.

Aug. 16, 2022

The customer service of this app is superb! When I got questions that were hard to solve by myself. The customer service staff Nikki sent me a Zoom meeting link and discussed my questions through an online call. She shared her computer screen, opened my portal on her computer, and then helped me finish the setting. With her help, I am able to launch my portal very quickly. Thank you very much again, Nikki, I really appreciate your time and help, and I wish you a beautiful week ahead!!