ReturnGO Returns & Exchanges for Shopify

ReturnGO Returns & Exchanges

Automate refunds and exchanges for a better return experience
Rating
4.8
Feedback
357
Reviews
Chart
#637
Shopify

All reviews

1 / 5 Share
Nov. 1, 2024

I had uninstalled it, but it's keeps charging the fee, can anyone help to solve it? it keeps charging for a year while I uninstalled it a year ago...

Store Using app Total reviews Average rating
DIMA EYEWEAR 11 months 2 3.0
Developer Reply

Thank you for bringing this to our attention. According to both our records and Shopify's, it appears the app wasn’t uninstalled from your Shopify admin. However, we understand that you haven’t been using it, and we’re here to help resolve this matter to your satisfaction. We’ve tried reaching out over the past few days, as we’re committed to finding a solution that works for you. Please let us know a convenient time for us to discuss this further, and we’ll work together to address the charges.

5 / 5 Share
Feb. 26, 2026

I honestly cannot speak highly enough of Angelo from ReturnGO. He was absolutely incredible in helping me set up a new policy when I had no idea where to even begin. What felt complicated and overwhelming to me, he handled with complete clarity, patience, and professionalism. Angelo took the time to truly understand what I was trying to achieve, and made sure I felt confident with the setup before we finished. Nothing felt rushed, and no question felt too small. It’s rare to experience support that is both technically excellent and genuinely kind. He went above and beyond, and I’m so grateful for his guidance. Exceptional service like this makes such a difference when running a small business. Thank you Angelo, you were amazing.

Store Using app Total reviews Average rating
Hana The Label Over 1 year 2 5.0
5 / 5 Share
Oct. 10, 2024

Excellent customer service and always fast response form the support team.

Store Using app Total reviews Average rating
CurrentBody Over 1 year 6 5.0
5 / 5 Share
Oct. 1, 2024

I love working with Returns Go it has given me and my team so free hands to work on other things. Also the support team is always getting back to us in a timely manner, and handling our issues right away.

Store Using app Total reviews Average rating
Milano Di Rouge About 1 year 3 5.0
5 / 5 Share
Sept. 27, 2024

The team at ReturnGO is responsive, supportive and understanding of our needs. What they cannot solve in the moment, they take away to help find a solution where possible. Our returns process is much smoother these days giving both our internal team and our customers a better experience.

Store Using app Total reviews Average rating
Blundstone Canada 10 months 2 5.0
5 / 5 Share
Sept. 23, 2024

We have nothing but good things to say about the customer service! They are always quick to locate the problem and resolve it for us. Junessa was also very professional and polite. Thank you

Store Using app Total reviews Average rating
Just Men's Shoes Almost 2 years 4 5.0
5 / 5 Share
Sept. 18, 2024

The person I spoke to was Amazing!

Store Using app Total reviews Average rating
camillekids About 1 month 1 5.0
5 / 5 Share
Sept. 10, 2024

Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!

Store Using app Total reviews Average rating
Só Dança USA Over 2 years 9 4.6
5 / 5 Share
Sept. 4, 2024

A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.

Store Using app Total reviews Average rating
Mennillo Over 2 years 5 5.0
5 / 5 Share
July 30, 2024

Great app. Returns take a lot of time from our customer support and ReturnGO has helped us to save tons of time. Yes there are some bugs from time to time like everywhere else but their team is always very helpful and all problems are usually resolved within few minutes. Definitely recommend.

Store Using app Total reviews Average rating
Fabini.cz 6 months 5 5.0
5 / 5 Share
July 26, 2024

Reyn was quick at replying to my issues. I will be sure to contact Reyn again if we have any other issues. Thank you for your help!

Store Using app Total reviews Average rating
Camilla eBoutique About 2 years 1 5.0
5 / 5 Share
July 24, 2024

Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand.

Store Using app Total reviews Average rating
Chief Upland Over 2 years 1 5.0
5 / 5 Share
July 16, 2024

Amazing! The app works well and the team is very helpful. Junessa especially went above and beyond today to literally build a custom offer to limit returns for me. She spent much more time than I would have expected and created something absolutely perfect for my site. Thank you, Junessa! You have made me a loyal customer. :) -Joy

Store Using app Total reviews Average rating
MARION Maternity About 1 year 8 4.8
5 / 5 Share
June 25, 2024

The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.

Store Using app Total reviews Average rating
Hunza G Over 2 years 4 4.8
5 / 5 Share
June 3, 2024

Carla was so amazing! She was enormously helpful to me today. I appreciate her so much. She was so patient. I am the least tech savvy individual on the planet probably and seemingly simple things in the online world don't come to me so easy. Carla patiently walked me through all my questions and even broken things down further with pictures and numerical lists. She is just a gem. Thanks so very much!

Store Using app Total reviews Average rating
Sun-Dipped Gems 3 months 3 3.7
5 / 5 Share
June 3, 2024

Very easy to use and the customer service is very helpful. They basically helped me to set the whole process via email. I strongly recommend. Our returns are so much easier now.

Store Using app Total reviews Average rating
Metamorphoza 5 months 5 4.8
5 / 5 Share
June 3, 2024

Always great Customer Service! Thanks Chris and Ray on chat! Always helpful, super fast! :)

Store Using app Total reviews Average rating
Budgy Smuggler Australia 3 months 6 5.0
5 / 5 Share
May 31, 2024

Great customer help today as always. Thank you really appreciate your assistance.

Store Using app Total reviews Average rating
Aqua Swim Supplies About 1 month 3 5.0
5 / 5 Share
May 2, 2024

ReturnGO has been a game-changer for our returns process! The user-friendly interface makes it easy for our customers to initiate returns and track their status. The analytics dashboard provides valuable insights, helping us improve our products and services. They also have an amazing support when we need assistance for either the set-up or any issues. They've been very helpful! Fantastic app and highly recommend!

Store Using app Total reviews Average rating
Scentiment About 2 months 4 5.0
5 / 5 Share
May 1, 2024

Customer service at ReturnGO has been amazing and has bent over backwards to help a small business with its returns portal. Would definitely recommend it!

Store Using app Total reviews Average rating
Chouchou Intimates 2 months 5 5.0
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