Returnly by Affirm

We've had the pleasure of working with Returnly for 5+ years now. Returnly makes it SO easy for our customers to process a return or exchange on their end - no manual work needed. I especially love how they are adding new features every so often, such as the ability to shop different collections if you are 'exchanging' an item. They just updated the look and functionality of the app, and it couldn't be better! Thanks Returnly.

Our customers LOVE Returnly! By using the platform we've re-claimed 30% of our customer service associate's time back and provided a hassle-free experience for our customers. Their support team has been great and has helped us map out and solve for any non-standard return flows. Great product!

We started with Returnly after using ReturnMagic for years. The difference is night and day— set up went smoothly with the help of Returnly tech support team , the capabilities Returnly offers has increased our exchange rate capturing otherwise lost return sales, and we're overall very happy with the switch.

Proficient and easy to use app. To start, your customers will really enjoy the seamless return / exchange system. Not to mention INSTANT credit is offered to the customer. The instant credit option turns returns into exchanges. Why lose a sale due to an inconvenience or overbearing return process? Returnly offers a return / exchange customer experience like Amazon. Let’s face it, Amazon is the new standard. It’s almost impossible to reach or get close to Amazon’s customer return / exchange experience. However, with Returnly, the customers return / exchange experience is just as good if not better than Amazon’s. Also, when it comes to the backend Returnly’s app is easy to use. It saves the CS team a ton of time and automats most of the process. Being able to turn returns into exchanges is a huge win and brings added value. The only thing Returnly needs to update: “The ability to limit the number of return labels for orders and exclude certain bad apples from being able to create new labels.” Other than that, Returnly is great.

We LOVE this app! We have been using it for a couple of years now and have had an awesome experience. It makes returns so easy and offers our customers all of the features we want. And the customer service is awesome!

The app is a game changer! It's worth every penny! I used to hustle customer service and do manually return and exchange but Returnly has reduced all my work and make the thing easier!

It is very easy to link up with the app from Shopify. The process for returning an item and refunding is about two clicks and done. So easy and reliable.

I have worked with Returnly for years now and would not pick another service for our returns. I have tried a few and reviewed a few and this is by far the best option for nay business.

Returnly has been a great tool for us. We used to have customers write into support to process a return and now they can do it on their own. We reduced our CX ticket volume by about 30% by making returns self-serve and its a way better experience for the customer as well. The reporting on gross/net revenue within Shopify takes some getting used to, but overall it is a great tool we would recommend.

Such a great app for returns. The interface is super customer friendly and has unique features like offering customers instant exchanges to help save the sale. We've seen our return % go down and saved lots of $$ to people exchanging instead of sending back.

Returnly makes returns so much easier! They let you know when items are in transit, delivered, or when they have missed their deadline. You even have the ability to restock your items in your Shopify store!

Returnly is a great system and we love utilizing it. The support from CSM's are tremendously helpful to ensure our platform is most up-to-date and focused on creating an easy & quick customer experience. In addition, this consistent support has helped improve our overall business profitability and feedback from the customer experience. We find the overall system to be easy, appealing, and efficient.

Returnly has made the returns and exchange process so much easier for our business and for our customers. It was a simple process to work with their support team and get everything needed to set it up.

Returns are a pain, no matter what, whether you have 10 or 1000 of them a month. At least Returnly is making it easy - we've transitioned from another return solution provider and their team was very responsive and easy to work with. 99% of the work is now automated, great for us, but also amazing for our customers who seem to love it based on the feedback we received so far. No more messy manual creation of exchange orders, explaining to customers that leaving a note on the return portal doesn't magically reserve the item for them and tracking if returns are outside of the return window! While price may be steep, repurchase uplift is covering a big portion of the yearly fee. And I'm glad to see that the Returnly team is continuously working on improving the platform and adding new integrations. App is a must have for everyone who values efficiency.

This app is always improving! I've been using the platform 'Returnly' on a daily basis for over a solid year! I have no doubt that this is the best Shopify app & platform to use for brand's important e-Commerce operations such as returns and exchanges for all of our customers and client base!

I wish I started using this app earlier because it has saved me a ton of time. My business is growing, and manually doing exchanges/returns is extremely cumbersome, especially being a solopreneur for the time being...

This app made what used to be a nightmare, into a very simple return process for both employees and customers alike. 10/10

This app made our returns process so seamless and easy! My team loves how user-friendly and easy it is to use. I love how it has completely changed the game not only for our staff but also for our customers. I would recommend returnly to anyone.

extremely easy to use, simple, clean, and easy to understand. I like that I have multiple ways of searching for an order so I can create a return quickly when I'm on the phone with a customer.

My team and I have been using Returnly for over a year now. We have on-boarded 2 of our brands to the platform and plan on adding more. It has streamlined our entire returns process and our customers love it. We've also just integrated our Zendesk account with Returnly, so everything is easily accessible through the Zendesk app - so much easier! Highly recommend for small or big e-commerce teams!