Returnly by Affirm

Dec. 3, 2019

We use this app to streamline our returns process. It has been an amazing timesaver for our Customer Support team. Admin/onboarding leaves a bit to be desired so 4 stars.

Nov. 12, 2019

Our customers LOVE the Returnly app. It is so easy and user friendly. Our past return process was very manual, and our service tickets were 75% about returns. Since implementing we are down to about 5%. Its been a game changer for our customers and for our Customer Service team.

Nov. 5, 2019

We're happy with Returnly because it: 1. Gives us instant insight into our returns flow (active in transit, received) 2. Detailed analytics into returned SKUs 3. Ability to run exchanges for products via Instant Credit (a major Shopify limitation currently) 4. It has implemented stricter returns control procedures 5. Domestic returns shipping is costing less than we anticipated 6. Finally, the service experience has been excellent Highly recommend

Oct. 29, 2019

The app itself is pretty good with some limitations, but the customer service is completely dead after signing on. For the amount of $ this cost you would think you would get TOP Service.

Nov. 4, 2020

Returnly has helped our company grow exponentially. We've been able to streamline our entire process and provide a superior experience for our customers. For me, it's the customer flow and the analytics that made Returnly stand out. We've been able to see return data that I only dreamed of.

Sept. 27, 2019

We have been using Returnly for one year. The app and support team behind it have been very dependable. The customers have been happy with the return process as well.

Sept. 26, 2019

We have been using Returnly for years but recently upgraded to a pro plan and it really is next level. It allowed us to fully automate returns with our warehouse and allowed us to customize all pages and notifications, to make sure everything was on brand. They also provided us with a custom order tracking page for all order, which was an added bonus. If you are looking to take the steps to automate more of your return process than I would highly recommend Returnly to do it.

Sept. 25, 2019

We love Returnly! We chose it because some of our close friends use it too and never have any issues. We just launched it and it's extremely organized and user-friendly. They are always updating the system too, so you can see anything that's updated along the way. Thank you Returnly for a positive experience during set-up!

Sept. 23, 2019

Returnly helps alleviate a lot of time spent managing the returns process. The Returnly team has been highly responsive and worked with us to address our needs.

Sept. 20, 2019

Returnly has been very helpful with the return and exchange process. Their customer service is incredibly quick to respond and very beneficial.

Sept. 20, 2019

We use this app to process all of our returns and exchanges. I like how it allows for instant refunds or exchanges which gives a better overall customer experience. It also is a very intuitive system which is easy to learn and navigate on the back end creating less time consuming work for our team.

Aug. 20, 2019

Returnly has helped our return process with fewer touches by our customer service department. Also, the process for our customers is seamless.

Aug. 2, 2019

great experience using it so far. support team is very responsive and quick to resolve issues. Returnly has helped us freeing up resources and time to focus on other things.

July 20, 2019

Support Team is dead. Need assistance setting up and still no response, its almost been 16 hours now

July 19, 2019

Returnly makes refunded customers super easy. It is easy to keep track of what/when customers are sending returns and when we need to refund customers.

July 15, 2019

Returnly has been instrumental with our growing business and helping us manage and organize our return processes. The team is very helpful and quick to respond to resolve any issues. We highly recommend this service as a go-to return platform.

July 12, 2019

All the agents at Returnly are helpful. Is an App that we recently started using but it's fantastic! We love working with them, and it's such a great experience! Thanks for your excellent work and keep it up!

May 15, 2019

Will Leonard from Returnly is one of the best that I have worked with. His response was immediate, efficient and factual. Because of his effort joined with GiftWizard, we were able to identify a potential big error in time. We absolutely could not have done it without Will Leonard. Thank you very much.

May 14, 2019

We love Returnly. It is built to keep things organized, for both the customer and the customer service team. They are always optimizing and keeping their clients abreast of the latest and greatest improvements, and are always willing to work with you quickly and efficiently to deliver you their newest tools.

March 18, 2019

Returnly has been very helpful with the return and exchange process. Their customer service is incredibly quick to respond and very beneficial.