All reviews

Rating Breakdown

  • 5
    80% (1,910 ratings)
  • 4
    11% (261 ratings)
  • 3
    3% (63 ratings)
  • 2
    1% (30 ratings)
  • 1
    6% (134 ratings)
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4 / 5 Share

Oct. 14, 2019

Really great app! I appreciate the ease it gives to my customers to track their packages. Also very efficient.

Using app

4 months

Total reviews

4

Average rating

4.0

4 / 5 Share

Oct. 13, 2019

I'm leaving this review to unlock more features. Just started using the app and so far so good.I will update with 5 stars when I know this app works for me! Thank you!

Using app

23 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 12, 2019

This is an amazing app. I love how it makes returning easy and simple for our stores' customers. Highly reccomend

Using app

4 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 7, 2019

Seems to be helpful with returns. Using the basic plan for now and will see how things go. Would like options for the theme but will try to find our own HTML.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

4 / 5 Share

Oct. 6, 2019

I haven't fully tested yet, as I just recently set up my store. But I really appreciate the easy and customer-friendly use!

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 28, 2019

Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla

Using app

7 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 27, 2019

Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options

Store

CHEEKYY

Using app

10 months

Total reviews

2

Average rating

4.5

4 / 5 Share

May 19, 2019

Saves me a lot of time and hassle. I would really like it if your app combined the functionality of an Exchange product app as well.

Using app

17 days

Total reviews

4

Average rating

4.5

4 / 5 Share

March 28, 2020

like the app. keeps returns organised. but got annoying 'leave 5-star review' reminder at the top of page all the time.

Using app

11 months

Total reviews

13

Average rating

3.8

4 / 5 Share

Dec. 3, 2019

Update 12/3/2019: The developers reached out to me after this review to offer their support and apologize for the unhelpful responses I was getting. Since then, I have processed 10+ returns using their app and it has worked well. There are some feature changes I would like to see before I consider it a "5 star" app, but it's certainly functional and does it's core function very well. I am updating this review to 4/5 stars and would gladly give it 5 if return shipments were easier to track (and had email alerts!!). It currently takes several page refreshes to see a shipping status from USPS and that's just not acceptable. There's nothing worse than a customer sending their return and it just sitting there without the shop owner getting alerted. Original review: So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support. After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address. I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question. Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.

Using app

8 months

Total reviews

16

Average rating

4.8

4 / 5 Share

Sept. 26, 2018

Great app for our business. Very helpful for making returns easier. I know our customers appreciate the convenience! We just had our first return and so far so good...

Using app

3 months

Total reviews

3

Average rating

4.3

4 / 5 Share

April 5, 2018

This AfterShip app is very user friendly. Any app that is easy to navigate wins me over. So far, i plan on using it for my business and will recommend this to my other business partners.

Using app

Almost 2 years

Total reviews

3

Average rating

4.0

4 / 5 Share

March 7, 2018

Seriously impressed. Great App. Thanks AfterShip. I look forward to happy clients on my storefront.

Store

Cavorte

Using app

14 minutes

Total reviews

9

Average rating

4.9

4 / 5 Share

Feb. 25, 2018

Great will recommend to a friend

Using app

26 days

Total reviews

9

Average rating

4.9

4 / 5 Share

Feb. 19, 2018

GOOOD.NICEEE............................

Using app

About 2 months

Total reviews

3

Average rating

4.3

4 / 5 Share

Feb. 9, 2018

Very easy return management. However the only downside is, it's a little difficult to customize the return page with our store's return policy and you can only access customer service through email and they take about 24hrs + to respond. We ended up having to use our own developer to and alter the code which isn't very user friendly.

Using app

About 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 8, 2018

This app is very organized, and we would've loved to use it, but it does not generate return shipping labels.

Using app

14 minutes

Total reviews

12

Average rating

4.7

4 / 5 Share

Feb. 7, 2018

Excellent app, well designed, very good

Using app

Over 1 year

Total reviews

2

Average rating

4.0

4 / 5 Share

Jan. 17, 2018

Works well! Overall a good experience but can be updated a lil bit to make this best return app ;-)

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 12, 2018

Aftership is a great tool to use for returns. It is hands off and you hardly have to do any work. With the couple of customers that needed to make returns they were able to follow the simple process of Aftership!

Using app

11 days

Total reviews

1

Average rating

4.0