AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,399
chart
#1,023
All reviews
Rating Breakdown
Oct. 14, 2019
Really great app! I appreciate the ease it gives to my customers to track their packages. Also very efficient.
Oct. 13, 2019
I'm leaving this review to unlock more features. Just started using the app and so far so good.I will update with 5 stars when I know this app works for me! Thank you!
Oct. 12, 2019
This is an amazing app. I love how it makes returning easy and simple for our stores' customers. Highly reccomend
Oct. 7, 2019
Seems to be helpful with returns. Using the basic plan for now and will see how things go. Would like options for the theme but will try to find our own HTML.
Oct. 6, 2019
I haven't fully tested yet, as I just recently set up my store. But I really appreciate the easy and customer-friendly use!
Sept. 28, 2019
Good so far. Only leaving this review to get more features..minimum 100 characters for review bla bla bla bla bla
Sept. 27, 2019
Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options
May 19, 2019
Saves me a lot of time and hassle. I would really like it if your app combined the functionality of an Exchange product app as well.
March 28, 2020
like the app. keeps returns organised. but got annoying 'leave 5-star review' reminder at the top of page all the time.
Dec. 3, 2019
Update 12/3/2019: The developers reached out to me after this review to offer their support and apologize for the unhelpful responses I was getting. Since then, I have processed 10+ returns using their app and it has worked well. There are some feature changes I would like to see before I consider it a "5 star" app, but it's certainly functional and does it's core function very well. I am updating this review to 4/5 stars and would gladly give it 5 if return shipments were easier to track (and had email alerts!!). It currently takes several page refreshes to see a shipping status from USPS and that's just not acceptable. There's nothing worse than a customer sending their return and it just sitting there without the shop owner getting alerted. Original review: So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support. After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address. I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question. Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.
Sept. 26, 2018
Great app for our business. Very helpful for making returns easier. I know our customers appreciate the convenience! We just had our first return and so far so good...
April 5, 2018
This AfterShip app is very user friendly. Any app that is easy to navigate wins me over. So far, i plan on using it for my business and will recommend this to my other business partners.
March 7, 2018
Seriously impressed. Great App. Thanks AfterShip. I look forward to happy clients on my storefront.
Feb. 9, 2018
Very easy return management. However the only downside is, it's a little difficult to customize the return page with our store's return policy and you can only access customer service through email and they take about 24hrs + to respond. We ended up having to use our own developer to and alter the code which isn't very user friendly.
Feb. 8, 2018
This app is very organized, and we would've loved to use it, but it does not generate return shipping labels.
Jan. 17, 2018
Works well! Overall a good experience but can be updated a lil bit to make this best return app ;-)
Jan. 12, 2018
Aftership is a great tool to use for returns. It is hands off and you hardly have to do any work. With the couple of customers that needed to make returns they were able to follow the simple process of Aftership!