AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,476
All reviews
Review RSS Feed
Oct. 5, 2023
I want to give commendation to Moazzam who has been a great help to me in resolving the issues I encountered in AfterShip. Moazzam is very quick in finding the issue and proving resolution.
Oct. 3, 2023
Very easy to use app for returns. If you have any queries their support section are very helpful.
Oct. 2, 2023
Ayushi is SO helpful! Very quick to respond and is able to help me out with all of my questions regarding billing and how to find invoice statements. The customer service with Aftership is AMAZING! High recommend (:
Oct. 1, 2023
The setup takes a while, but I am quite pleased with the customer service. They have all been polite and helpful!
May 17, 2024
Neha was very nice and helpful.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. I would like to inform you that the routing of your Returns Page has already been corrected and now it is landing on your website only. If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us [email protected]
Sept. 26, 2023
Deep was very helpful in helping me update the return address, the contact email, and the free shipping rules. I really appreciated his help and patience.
Sept. 26, 2023
Sept. 21, 2023
Very simple to use and they just removed the branding from our returns page and email communications for free
Sept. 13, 2023
Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!
July 4, 2024
I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5 There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.
Sept. 6, 2023
Definitely an App I would recommend for any online business trying to make the return process seamless and easy. The support is offered is exceptional.
Sept. 10, 2024
this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.
Aug. 24, 2023
Merci pour votre aide FIVE STAR Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce. Loic
Aug. 23, 2023
Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!
Aug. 21, 2023
Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!
Oct. 26, 2023
I still have to test the app but it seems it will work good for my purpose. I hope that more couriers will be added for the return feature as I wish to have more options, but for the moment it will do.
Thanks for your valuable feedback. We are pleased to know that you found it useful. Kindly share the list of the couriers you want to integrate with us and we'll check with courier integration team to help you. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. For further assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Aug. 17, 2023
Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!