AfterShip Returns & Exchanges
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Great service and very helpfull!
Very fast service and have had no issues with the setup. Looking forward to using the app. They took their badges off within 30 seconds of me messaging them which was impresive and a great first interaction with their customer support!
Nalinee answered all my questions, excellent support and went beyond my expectations
I am just a week in, but so far so good. I am at the first stage of just setting this up. I am finding that this will take some time to set up. That is actually a good thing, because this software gives you a lot of options. A one click install app usually doesn't do much. Be prepared to take your time to go through all of the details. In the end, I am hoping that this software will make our customers happy, make for a great return experience, and keep customers coming back. I will keep you posted as i proceed.
Moazzam assisted with my inquiry and was straight to the point
Very helpful getting setup and worked great!
Easy too use, easy to manage and not to forget .... customer satisfaction!
Neha was very prompt in removing the after ship branding. Thank you so much.
Good tech support on a Sunday morning.
Very happy with their customer service, they helped me to remove their branding and extend my trial period.
The instructions over Google Meet was very clear and helpful. Thank you Aditi
We have been paying customers of AfterShip for a long time, and the platform itself works well, but the customer support experience has recently been deeply disappointing. Our account access was revoked without any prior notice or communication, based on a third-party message that was never verified with us. It took escalation to get our access restored. For a business-critical tool like returns and exchanges, this is not acceptable. The platform has potential, but the account management needs serious improvement.
Hi CDLP Team, We sincerely apologize for the inconvenience caused due to the cancellation of your plan. We understand the importance of this for your operations and truly regret any disruption this may have caused. Upon reviewing the situation, we have identified that the cancellation occurred due to an internal operational error. Please be assured that our team is actively working on resolving this issue on a priority basis and have already reached out to you regarding the same. In the meantime to ensure that your business operations continue smoothly we have enabled an Enterprise plan temporarily on your account. We will keep you informed and share an update as soon as the issue is fully resolved. We would like to assure you that this is not the experience we aim to provide to our users. We genuinely appreciate your patience and understanding in this matter. Thank you for your continued support. Regards, Team AfterShip
In the process of setting everything up and having great customer support so far. Great documentation, but also human help if needed. Looking forward to using the app in the future.
Helps solve my problems quickly eventhrough chat!
Nalinee was friendly and quick to respond. Great customer service!
Moazzam helped me a lot! Thanks
Nelinee Super helpful, amazing customer service
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