AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,230
chart
#1,846
All reviews
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Nov. 1, 2019
The app has been useful to assist in returns, however we often experienced difficulties opening the app to use.
Oct. 8, 2019
The application works correctly. Easy to operate and take the information to CSV. 100% recommended
Oct. 2, 2019
Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability
Aug. 23, 2019
The support is one of the worst I've seen so far for a Shopify app. They seem to not be able to understand my questions. The 3 stars are for the interfaces. It looks prettier than another app that I was considering. As far as capabilities, it's just ok. I still have to do a lot of work on my end, but at least it makes the return process easier for my customers.
Thank you for your review. Sorry about the inconvenience caused. Our team will reach out to you very soon. We appreciate your feedback and will try our best to improve.
April 7, 2018
The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only. Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.
Oct. 18, 2017
On a basic level its a great app - it makes a streamlined process for customers to process a return on their own. However there are some missing key features that are lacking: 1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar. 2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.) 3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc. 4. The it takes you to an outside page rather than allowing it to be done within your page. Some main updates would make it a great app, as the integration was quite easy and straight forward to use. RARR Sportswear www.rarr.com
May 3, 2018
This is a great app. It’s easy to install and works wonderfully on my theme. It makes my website more professional. Check it out: www.lussocitta.com Update: I don't mind paying for the app, however this dramatic increase in price is hurting. Still trying out this new version, hopefully I don't need to delete it like others.
May 3, 2017
Great app but What about exchanges ? As a small business we shouldn't be focused on returning money back but instead finding the correct item for that customer. Please add an exchange feature and ill pay 9.99 a month haha
March 8, 2017
The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much