AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,474
All reviews
Review RSS Feed
July 27, 2023
Excellent customer service, very fast to resolve any issues that comes up. Love the app so far, easy for the customer to use.
May 15, 2023
Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!
May 11, 2023
Great support team and the app looks and works great. We are completely satisfied with our experience!
May 5, 2023
Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you
May 2, 2023
Very helpful. Thank you Moazzam. I had difficulty setting up my account and the service was fast and helpful.
April 28, 2023
Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working!
May 1, 2023
Aditya Kumar helped me verify my email domain and was very helpful. This review is for my previous experience with someone else: I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future. However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.
Thank you so much for taking the time to write the review. We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature. We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further. Regards, Team Returns Center
April 26, 2023
This is such a great app! It helped me a lot in processing and managing our returned orders plus we could easily check which returns are for refund or for replacement. Loved it!
April 25, 2023
Love how clean and concise everything is. Support was very fast and helpful. This will really improve customer satisfaction.
April 24, 2023
Very good technical support and very patient! I was wanted to upgrade my account with a few things and it made my busier much better
May 25, 2023
Agent was very helpful in assisting with the concern. He even offered to do the process that I was inquiring about. Thank you!
April 22, 2023
Deep was very friendly and helpful. My query was answered quickly and professionally. Recommend this app.
April 22, 2023
This app is very useful as it can help us save a lot of time, while also making the return and exchange process more standardized and professional, as well as easy to use. Highly recommended!
April 20, 2023
Great customer support! always answer quickly and solves all issues! friendly stuff. the app is great as well Thank you
April 20, 2023
Very impressed with the functionality of this app. Clearing the benchmark of the return apps available.
April 21, 2023
I've tried SOOO many different return apps, including loop returns which seems to be fairly popular. We left AfterShip a month ago while in the search, but there is truly nothing like AfterShip. Amazing customer service, amazing integrations, and amazing company!!
April 17, 2023
Customer service is great, they extended my free trial until I a fully set-up. The app seems easy enough to use and so does the returns portal. My customers will like it.
April 16, 2023
So far so good. The customer service is great. Im not fully integrated with this app yet so more to come..
April 15, 2023
I am extremely pleased with the exceptional support I received. The team went above and beyond to address my concerns promptly and professionally. Their expertise and responsiveness were outstanding, and I am grateful for their assistance. Their commitment to customer satisfaction is commendable, and I highly recommend their services. I am truly impressed with the level of support I received and will continue to rely on their expertise in the future. Thank you for exceeding my expectations and providing top-notch support! best regards