AfterShip Returns & Exchanges

Neha was very nice and helpful.

Deep was very helpful in helping me update the return address, the contact email, and the free shipping rules. I really appreciated his help and patience.

Very simple to use and they just removed the branding from our returns page and email communications for free

Quick and fast help!

Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!

I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5 There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.

Definitely an App I would recommend for any online business trying to make the return process seamless and easy. The support is offered is exceptional.

quick and helpful support via chat

this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.

Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!

Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!

I still have to test the app but it seems it will work good for my purpose. I hope that more couriers will be added for the return feature as I wish to have more options, but for the moment it will do.

Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!

1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!

Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.

Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!

Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!

Moazzam spent time help me solve shipping from US. his service is great, unfortunately aftership doesn't support UK credit card when setting USPC returns shipping therefore we can't use aftership to manage our returns for US customers using USPS. I hope enhance this feature