AfterShip Returns & Exchanges

Nov. 10, 2022

Aftership returns centre is easy to use and has a super helpful online support process. I have only just started using the application, however very happy so far.

March 16, 2023

Nalinee was very helpful in assisting with my Returns Center inquiry. I was having issues with one of the return options and he help me break it down and provided screenshots and instructions on the options I had to fix the problem

Nov. 3, 2022

So far so good. Great help from customer support :) Just setting up the account now. Thank you! ....

Oct. 28, 2022

I have just installed this app to help my new business launch successfully by offering a smooth returns/ exchange process. Easy to install and customise brand so far. Quick support service too. So so good.

Oct. 9, 2022

Have been using this app for a few years. Just added it to our DEV store for testing something. It works well.

Oct. 5, 2022

Samad helped me transfer ownership. The assistance was very helpful and quick! Provided multiple solutions to a problem I was having and gave me clear directions on how to fix. Thanks!

Oct. 3, 2022

The app makes it easy for customers and our fulfillment team to track and process returns. I just had a support issue resolved, very patiently, by Samad.

Oct. 3, 2022

We use this app to streamline our customer returns process. We tried a couple of other apps before this one but Aftership Returns Centre was far and away the best fit for our needs. Their customer support team is fantastic and replies to inquiries almost instantly!

Sept. 27, 2022

great customer service after setting up. Now just typing in enough characters to leave the review. oka.

Sept. 23, 2022

First time I had a return, I discovered that I hadn't set things up quite right. Samad took the time to walk me through it and get the mailing label correct for the return in question and for future returns. Works smoothly now -- easy peasy for our customers!

Sept. 23, 2022

Amazing app, life made easy with a simple returns page. highly recommended. its easy to use for the customers

Sept. 22, 2022

I used Aftership to help set up automated emails for my returns and they were so helpful. Very good for amateurs on a computer!

Sept. 15, 2022

The App is very easy to use, it has all the things you need. And the support team response time is amazing!

Sept. 8, 2022

AfterShip has really freed up a lot of time for our warehouse team no longer having to do so much work with returns and exchanges. On top of that we have a great idea of why certain items are getting returned so we can correct any problems.

Sept. 8, 2022

Awesome and fast customer service! I haven't used the app yet, but it's been pretty easy to set up and any issue I had was quickly resolved with the chat.

Sept. 6, 2022

Makes life alot easier when customers need to return goods and have a backend where to do it. Also benifits you in the long run as many customer opt in for store credit which means they will return.

Sept. 2, 2022

This app is amazing and Ali at customer service is the best! Takes the time to explain everything in detail and always finds a solution!

Aug. 26, 2022

We have been using this app for years. I believe it's the best one in the Shopify apps store. And the team is making this app better. The only suggestion is to inform merchants of your new updates and provide the option to set up and switch to the new version, instead of publishing the updates directly to the store.

Aug. 24, 2022

Excellent application is very easy to configure and put into operation. excellent support service, 100% recommended

Aug. 23, 2022

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.