AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#905
All reviews
Rating Breakdown
Review RSS Feed
Sept. 30, 2022
I just installed it, so it is the beginning of my journey. Up to the moment, everything looks lovely. I hope I can edit this feedback after time, to add more information about my experience with it. Regards, Alexandra
Sept. 27, 2022
great customer service after setting up. Now just typing in enough characters to leave the review. oka.
Sept. 27, 2022
Customer service via chat was very prompt and helpful in assisting me with some questions about how to use the app.
Sept. 23, 2022
The app is good,and their support is always in time,it's very helpful for our store.I will recommend this app to others.
Sept. 23, 2022
First time I had a return, I discovered that I hadn't set things up quite right. Samad took the time to walk me through it and get the mailing label correct for the return in question and for future returns. Works smoothly now -- easy peasy for our customers!
Sept. 23, 2022
Amazing app, life made easy with a simple returns page. highly recommended. its easy to use for the customers
Sept. 22, 2022
I used Aftership to help set up automated emails for my returns and they were so helpful. Very good for amateurs on a computer!
Sept. 20, 2022
Great customer service. Haven't used the return process yet but it seems pretty straightforward so far!
Sept. 19, 2022
I used this app to help my business track returns. Today Aditi was able to solve problems with the coding on template email notifications in real time, which was super helpful, especially on a Sunday. Thank you!!!
Sept. 15, 2022
The App is very easy to use, it has all the things you need. And the support team response time is amazing!
Sept. 8, 2022
AfterShip has really freed up a lot of time for our warehouse team no longer having to do so much work with returns and exchanges. On top of that we have a great idea of why certain items are getting returned so we can correct any problems.
Sept. 8, 2022
Awesome and fast customer service! I haven't used the app yet, but it's been pretty easy to set up and any issue I had was quickly resolved with the chat.
Sept. 6, 2022
what a great and intuitive app for your website, makes our life easier having customers able to process their own return customer service is also fast and help!
Sept. 6, 2022
Makes life alot easier when customers need to return goods and have a backend where to do it. Also benifits you in the long run as many customer opt in for store credit which means they will return.
Sept. 3, 2022
I use this app for after ship services. I love it features. Easy to set up. Great customer service !
Sept. 2, 2022
This app is amazing and Ali at customer service is the best! Takes the time to explain everything in detail and always finds a solution!
Feb. 1, 2024
I had some trouble installing but service with installing has been great! Quick to respond and walked me through every step.
Thank you for your valuable feedback. I am sorry for the trouble you faced while install it and also I am glad our customer support team helped you with that. We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. Regards, Ankush Kumar Team Returns Center
Aug. 26, 2022
We have been using this app for years. I believe it's the best one in the Shopify apps store. And the team is making this app better. The only suggestion is to inform merchants of your new updates and provide the option to set up and switch to the new version, instead of publishing the updates directly to the store.
Aug. 24, 2022
Excellent application is very easy to configure and put into operation. excellent support service, 100% recommended
Aug. 23, 2022
Easy to install and use, very easy to get a hold of customer services and fix any issues or bugs that appeared