AfterShip Returns & Exchanges

Aug. 23, 2022

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.

Aug. 23, 2022

From what I've seen so far, I like this app. Very helpful Customer Service when we need to extend our Free Trial. Thanks for the help.

Aug. 23, 2022

We use this for our returns - Its easy to use and we have a few members that are using at one time that works well

Aug. 22, 2022

This is a great app to recapture sales and convert customers into return customers. I am enjoying the features.

Aug. 22, 2022

It's Helped me in my store like aftership tracking. I really liked the customizability feature. U should try it.

Aug. 22, 2022

Great Customer Support! App does exactly what our Customer Service needs it to do. Highly recommend!

Aug. 20, 2022

Just getting set up but so far they've been very helpful with answering my questions and getting the app customized.

Aug. 19, 2022

So far so god think the app really makes customers trust the brand when purchasing super easy for us to use plus super helpful customer service

Aug. 18, 2022

This app is very useful and the service is great and super fast. Aditi was very nice and competent to help me out in no time. Highly recommend. Thank you !

Aug. 17, 2022

Amazing app. Very easy to use. The refund ad exchange process is very good. Even the return form is fully customisable.

Aug. 17, 2022

Support is great! unlike other services, you are directed to a real person immediately. stress-free.

Aug. 17, 2022

This app is amazing. The service the app provides is great and the customer service is always there to help you. A big recommendation from me.

Aug. 15, 2022

AfterShip 非常好的功能介面，讓退貨更順利，客服也很熱心處理，使用追蹤功能跟退貨中心功能，目前使用起來很不錯，讓退貨變得方便管理，客服也可以展示流程和介紹相關的服務，讓購買前後，可以獲得充分的解答

Aug. 15, 2022

J'adore l'application, le service clientèle est 10/10. Super simple à utiliser sur le site web aussi. Merci!

Aug. 15, 2022

very good app and useful app and the support team is amazing . easily integrated with shipsy app app

Aug. 14, 2022

I reached out for support and they responded in less than 10 seconds, was very polite, and resolved my issue in less than a minute! Very knowledgeable and responsive.

Aug. 14, 2022

Fast customer service has a ton of great features, Samad from customer support was very fast and got everything resolved. The returns portal looks great!

May 28, 2024

I was having an issue with the app and contacted support. Aditya, the rep, got on it right away looking into the problem. He was relentless at getting to the bottom of this. In a matter of an hour, he contacted me and gave me the good news! I was happy to see the issue gone and the app working properly. Kudos to Aditya.

Aug. 10, 2022

Awesome App! Handles returns in a breeze and taken the stress and administrative headaches out of returns - thanks!

Aug. 10, 2022

Easy to use. Very essential app if selling physical products. Keeps returns process organized and professional. Support is fast and helpful.