AfterShip Returns & Exchanges

We use this app to streamline our customer returns process. We tried a couple of other apps before this one but Aftership Returns Centre was far and away the best fit for our needs. Their customer support team is fantastic and replies to inquiries almost instantly!

great customer service after setting up. Now just typing in enough characters to leave the review. oka.

First time I had a return, I discovered that I hadn't set things up quite right. Samad took the time to walk me through it and get the mailing label correct for the return in question and for future returns. Works smoothly now -- easy peasy for our customers!

Amazing app, life made easy with a simple returns page. highly recommended. its easy to use for the customers

I used Aftership to help set up automated emails for my returns and they were so helpful. Very good for amateurs on a computer!

The App is very easy to use, it has all the things you need. And the support team response time is amazing!

AfterShip has really freed up a lot of time for our warehouse team no longer having to do so much work with returns and exchanges. On top of that we have a great idea of why certain items are getting returned so we can correct any problems.

Awesome and fast customer service! I haven't used the app yet, but it's been pretty easy to set up and any issue I had was quickly resolved with the chat.

Makes life alot easier when customers need to return goods and have a backend where to do it. Also benifits you in the long run as many customer opt in for store credit which means they will return.

This app is amazing and Ali at customer service is the best! Takes the time to explain everything in detail and always finds a solution!

We have been using this app for years. I believe it's the best one in the Shopify apps store. And the team is making this app better. The only suggestion is to inform merchants of your new updates and provide the option to set up and switch to the new version, instead of publishing the updates directly to the store.

Excellent application is very easy to configure and put into operation. excellent support service, 100% recommended

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.

From what I've seen so far, I like this app. Very helpful Customer Service when we need to extend our Free Trial. Thanks for the help.

Great Suppport from Vibhanshu!! - talked me slowly through setting up return labels

This is a great app to recapture sales and convert customers into return customers. I am enjoying the features.

Great Customer Support! App does exactly what our Customer Service needs it to do. Highly recommend!

So far so god think the app really makes customers trust the brand when purchasing super easy for us to use plus super helpful customer service

This app is very useful and the service is great and super fast. Aditi was very nice and competent to help me out in no time. Highly recommend. Thank you !

Amazing app. Very easy to use. The refund ad exchange process is very good. Even the return form is fully customisable.