AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#1,154
All reviews
Rating Breakdown
Review RSS Feed
April 19, 2022
Struggled with support at first over the weekend, but they got back to me and we very apologetic and responded promptly to help solve our problem. I really appreciate their help and attention to the matter.
April 18, 2022
I use this app for customers to have a seamless return experience. It allows customers to return items easily
April 17, 2022
I added this app to help me set up a return procedure for my store. I had some questions about the set up process and reached out to support who quickly helped me out! This app is great for automizing your return process and is customizable for your brand. If you need help with creating return labels this App is sure to help you out!
April 13, 2022
I used the live chat to have my custom domain set up. Samad walked me through the process. He verified and completed the setup accurately. Overall my experience was good.
April 12, 2022
App muy recomendada, muy facil de usar y intuitiva, de las mejores que e visto en la app de shopify, atencion al cliente muy rapida
April 7, 2022
Love it! This app has made my life easier and I am amble to track returns more efficiently and it's easy for the customer to use as well.
April 6, 2022
So far everything good.. My customers are able to return fast and easily. Great upgrade to your store. You can customize the landing page to your liking as well. Samad from customer support helped me with all of my needs in a quick time. Great app
April 5, 2022
Great and super responsive customer service response to inquiries. Have not yet seen if it meets our stores need for store credit, but hope to explore options soon.
April 5, 2022
best customer service , easy app to use and it worth it the headache of customers always needs helps . this app may returns very easy and more professional . thank you Samed for help :)
April 5, 2022
I'm still in the process of setting up the app, so this rating is based solely on customer support. I've contacted customer support twice and both times have had my questions answered quickly and sufficiently.
April 4, 2022
Very good and quick customer support. Asked them to remove 'powered by..' and in a minute everything was done.
April 1, 2022
Easy to use and customise. I've tried several return portals and I really recommend this one. Any problem or question is solved within minutes by the customer service team.
March 31, 2022
When the app works it's fantastic; when it doesn't work it is difficult to get consistent help on the chat app. I find that you get passed through a couple of different chat operators through out the course of a conversation, personally I find I spend more time re-explaining my problem to all the reps then actually getting an end result. Today I actually got a video call with someone and they resolved my problem in less than 30 seconds. That was FANTASTIC customer service!
March 30, 2022
Great service and the app works well. You can use their templates, but also customise all sort of things.
March 27, 2022
I've been using the app for about a month and customer service has been great. They've helped me with every issue I've had and the app looks great, very professional.
March 26, 2022
the agent was quick and very helpful in getting what I needed accomplished! I really enjoy this service and will continue to use it!
March 25, 2022
So far so good! The customer service team is so quick to respond to requests and extended my free trial for use of their platforms with my Shopify store!
March 25, 2022
Easily handle returns, fast and professionally. Easy to use and awesome customer support! Would highly recommend.
March 25, 2022
I rate the 5 stars for Samad the Customer service rep not the app. The app itself not so user friendly but Samad helped a great deal.