AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,229
chart
#1,846
All reviews
Review RSS Feed
Sept. 29, 2020
I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.
Sept. 28, 2020
I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.
Sept. 12, 2020
Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 8, 2020
This app has made the returns process SO much easier. What appealed to me is the easy setup process.
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 3, 2020
A bit difficult to learn at first, however it is the best option for automated returns in the US in my opinion.
Aug. 28, 2020
Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Feb. 24, 2021
When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.
Thanks for the review but surely some misunderstanding is there. Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any challenge you are facing.
Aug. 6, 2020
This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.
Hi Budo Brothers, Thank you for leaving us a 4-star rating. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. However, we want the experience to be 10/10 for you and would love to have your sincere feedback on what more we can do to make the experience 5 star-worthy. Would appreciate your constructive suggestions on the same so we can serve you better.
July 24, 2020
so far so good. easy to set up. great document. I wish I don't have to be forced to review when I choose free plan and haven't got time to test it out yet!
July 23, 2020
The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it. Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.
July 5, 2020
The app has a very easy setup, I had issues with the logo sizing but otherwise, everything was great.
July 12, 2020
I haven't used the app yet. I actually launch my website today so I'm hoping it works well. I have the forever free plan but i'm confused about what happens if i get more than 3 returns for the month. Will i be charged? So it's been a little over a week since I have launched and when I tried to create a return for the customer it says that the items are non-returnable even though they should be eligible.
June 23, 2020
App is fairly easy to setup. It was a little quirky when adding photos or if you choose to use different photos for your portal. But its not a show stopper
June 23, 2020
Nice to have. Good experience in app. Nice support and nice help from the team. Had to write more than 100 characters
July 24, 2020
This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.
June 15, 2020
Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things. What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either. In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.
June 4, 2020
It's ok, difficult to pay. I dont know where i can make the payment. And I have to leave a review.
June 4, 2020
Good interface, but some support issues and multi store set up not clear. A lot of going around in circles
May 27, 2020
The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.