AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,397
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
Aug. 12, 2021
estoy en fase de prueba y todo bien, tendré que ver que ocurre después de los 7 días y si no surgen sorpresas
Gracias por tus comentarios. Me alegra saber que está explorando nuestra aplicación y estoy seguro de que la encontrará útil. Es nuestro esfuerzo constante el deleitar a nuestros usuarios. En caso de que necesite ayuda mientras usa la aplicación, no dude en contactarnos. Estamos disponibles las 24 horas del día, los 7 días de la semana. Siempre puede contactarnos a través de la opción de chat en vivo disponible en su cuenta o enviarnos un correo electrónico a [email protected] Haremos todo lo posible para asegurarnos de que su experiencia con nosotros valga una calificación de 5 estrellas. Saludos, Neelima Aggarwal Centro de devoluciones
Aug. 11, 2021
Really simple to use. It'd be great if it could integrate with our DPD Uk courier for label generation
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensures that your experience with us becomes the best. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Rupam Sarma Tamuli Team Returns Center
Aug. 17, 2021
Great customer service. They helped me quickly and efficiently and resolved my issue. Good shipping rates.
Aug. 6, 2021
Interesting app and great support team. Seems intuitive and easy to set up. I hope it servers its purpose.
Thank you for your valuable feedback. We are pleased to know that you liked our app and found it useful and your experience with our support team was up to the mark. We are open to any suggestions, if you have any suggestions kindly let us know. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. We will try our best to ensure that your experience with us becomes worth a 5-star rating. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team Returns Center
July 25, 2021
It help's me with customer returns. I recommend this to others that may want to use the app for their own shop. Kudos
Thank you for your valuable feedback. We are pleased to know that you liked our app. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Shahvaz
July 21, 2021
Great app to easily manage your returns and take the pressure of customer service emails. Support is a tad slow and service operators change mid enquiry which is frustrating.
Thanks for your valuable feedback. We strive to provide excellent customer service and it is unfortunate to know that your experience with us was not up to the mark. Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
July 19, 2021
Works well so far, however, platform could be improved by adding a "send test email" functionality or a wysiwyg email builder.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Team Returns Center
July 14, 2021
Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. Your suggestions will definitely be looked into and will be tested for feasibility of implementation. Should you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Nitish Team Returns Center
Feb. 2, 2022
The DNS changes are certainly not straight forward but eventually got it sorted. I have nothing more to add just filling up the 100 word minimum
July 6, 2021
Easy set up. Hopeful that I will not have to use it very often but as we all know that returns happen :)
Thank you for your valuable feedback. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features. We are available 24/7. You can always contact us via email at [email protected] Regards, Rupam Team Returns Center
July 3, 2021
I strongly recommend adding return reason option for each return item rather then only allowing customer to select a reason for all - which may not apply to every returning item
Thank you for your valuable feedback. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features. We are available 24/7. You can always contact us via email at [email protected] Regards, Neelima Aggarwal Team Returns Center
July 2, 2021
First day, and it seems like a good fit. Easy to set up, impeccable customer service. Some functions that are missing, but totally a good solution.
Thank you for your valuable feedback. We are pleased to know that you liked our app. Please let us know if you have any suggestions for us. We are really eager to know how we can provide you the best customer support and have a smoother experience while using the app. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team ReturnsCenter
July 1, 2021
Good product, but is should have store credits feature enabled in the account as well. We should not have to download another one.
Thank you for your valuable feedback. We are pleased to know that you liked our app. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Nitish Team Postmen
June 24, 2021
We have not received any actual returns yet, but wanted to write a review about the app in general for now (will update after we experience a return). Really like how we can customize, it looks great! And the support is awesome if you need any assistance!
Thanks for sharing your valuable feedback. I am glad to know that you are exploring our app and I am sure you will find it useful. We are open to any suggestions. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team Returns Center
June 20, 2021
Just installed the app and I immediately had a question. Priyanka helped me right away in the chat box. So far so good.:)
Thank you for your review. It is our constant endeavor to delight our users. Your feedback has been noted. We would ensure that you experience the best customer support. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at: [email protected] Regards, Rupam Returns Center Team
June 15, 2021
Great app for Returns. Customer service is excellent. Especially Priyanka, who really helped me out. I didn't give 5 stars only because there is one feature I was really looking for. I wanted to be able to auto generate labels and although this app integrates with postmen to do this it doesn't work for me. I need to be able to create labels with extra services such as signature required and insurance which the auto generate labels does not allow. So I am left getting my labels somewhere else. If not for that one thing it would definitely be 5 out of 5 stars. Please integrate this!!!
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Returns Center
June 8, 2021
I had issues setting the email verification up since we already had SendGrid verified with our domain. Support was able to walk me through the steps I needed to include the specific DNS CNAMES needed. They were then able to verify my domain on the backend. Great support.
Thanks for your valuable feedback. We are glad to know that we were able to resolve your concern. We are available 24/7. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team Returns Center
May 26, 2021
Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Priyanka Sahu Team Returns Center
May 19, 2021
Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Thanks and regards, Neelima Aggarwal Team Returns Center
May 18, 2021
It seems to be a quite mature return app. hope your team can add one feature: - let customer choose refund and exchange at the same time in the same order - limit customer from applying several return requests per "item"
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. Regards, Nitish Team Returns Center