AfterShip Returns & Exchanges

Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.

This app has made the returns process SO much easier. What appealed to me is the easy setup process.

A bit difficult to learn at first, however it is the best option for automated returns in the US in my opinion.

Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!

When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.

This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.

so far so good. easy to set up. great document. I wish I don't have to be forced to review when I choose free plan and haven't got time to test it out yet!

Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.

The app has a very easy setup, I had issues with the logo sizing but otherwise, everything was great.

I haven't used the app yet. I actually launch my website today so I'm hoping it works well. I have the forever free plan but i'm confused about what happens if i get more than 3 returns for the month. Will i be charged? So it's been a little over a week since I have launched and when I tried to create a return for the customer it says that the items are non-returnable even though they should be eligible.

App is fairly easy to setup. It was a little quirky when adding photos or if you choose to use different photos for your portal. But its not a show stopper

Nice to have. Good experience in app. Nice support and nice help from the team. Had to write more than 100 characters

This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.

Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things. What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either. In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.

It's ok, difficult to pay. I dont know where i can make the payment. And I have to leave a review.

Good interface, but some support issues and multi store set up not clear. A lot of going around in circles

The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.

There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)

it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.

excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo