AfterShip Returns & Exchanges

May 12, 2021

I just downloaded this app but have yet to use it for returns. Set-up was fairly easy, besides having to link to a different app (which wasn't clear in the beginning). Customer service was helpful and answered right away, so that's a huge plus.

May 4, 2021

This is a quality app and does everything I asked of it. If it had a bit better of a UI, it would be 5 stars. Edit: Support is amazing—fast and efficient work.

April 30, 2021

This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .

April 29, 2021

I love the premise of the app, having a little bit of difficulty figuring it out but the support system is super quick!

April 27, 2021

Still setting up but good so far.......................................................................

April 21, 2021

The app works very well and easy to use. Customer service is great and resolved my issue with setting things up

April 14, 2021

Good not great but cheap compared to Returnly and Loop Returns. Recommended if you don't have a lot of returns to deal with and don't want to spend hundreds for app of the kind.

April 10, 2021

appli top pour les retrours n'hesitez psa à la télécharger..........................................

March 22, 2021

I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.

March 16, 2021

why does not your demo work? Use this url:https://returnsdemo.returnscenter.com/?order_number=1013&customer_email=demo%40aftership.com

Feb. 18, 2021

Easy to set up and support is fast and quick! I just wish the free version came with more than 3 returns a month. overall recommend. seems like a great addition for your store!

Feb. 16, 2021

Overall simply and straightforward to use, but lack more complex rules and features. Overall simply and straightforward to use, but lack more complex rules and features.

Feb. 10, 2021

There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.

Jan. 28, 2021

Great app, integration is seamless to Shopify. Will continue to use, integration with Postmen is also good.

Nov. 28, 2020

New to the app, not really sure if its good yet but from what I hear, its pretty nice. Looking forward to using it.

Nov. 24, 2020

Just signed up to what seems like a very useful app. Will use and update. Chat Customer service was very helpful during enrollment.

Nov. 20, 2020

asked question/no response/prompted email/no reply/later, operator respond/link answrd few questions

March 24, 2021

Customer service is awesome! I also like that this app takes away a lot of the back and forth correspondence involved with normal returns. It saves you time. A future standard (instead of premium) feature, if possible, would be that AfterShip Returns would add a returned item back to inventory via it's shopify integration. Right now after resolving a ticket, you have to manually go and issue the refund and add the product return back into inventory. This seems like a standard feature, not a premium. I'd also like to have the premium feature of customers getting to manually exchange for in stock items of their choice during the return process. Right now it's also a premium feature. As a small brand, I just can't afford so many apps at premium tier.

Nov. 8, 2020

I like it so far, seems to be very helpful. 3 returns per month for the free plan seems to be very low

Oct. 21, 2020

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff