AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,293
chart
#1,041
All reviews
Rating Breakdown
Review RSS Feed
May 19, 2021
Great customer service. And very good app! You still have to process returns and restock manually, but overall its a great portal to handle returns.
Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service. We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com Thanks and regards, Neelima Aggarwal Team Returns Center
May 18, 2021
It seems to be a quite mature return app. hope your team can add one feature: - let customer choose refund and exchange at the same time in the same order - limit customer from applying several return requests per "item"
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. Regards, Nitish Team Returns Center
May 12, 2021
I just downloaded this app but have yet to use it for returns. Set-up was fairly easy, besides having to link to a different app (which wasn't clear in the beginning). Customer service was helpful and answered right away, so that's a huge plus.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
May 4, 2021
This is a quality app and does everything I asked of it. If it had a bit better of a UI, it would be 5 stars. Edit: Support is amazing—fast and efficient work.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
April 30, 2021
This app is very user friendly, the interface is nice and the customer service is great! It would be great if there was further customization- we hope this is something the AfterShip / Automizely team will work on .
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
April 29, 2021
I love the premise of the app, having a little bit of difficulty figuring it out but the support system is super quick!
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
April 27, 2021
Still setting up but good so far.......................................................................
I apologies for the inconvenience. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
April 21, 2021
The app works very well and easy to use. Customer service is great and resolved my issue with setting things up
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, Returns Center Team
April 14, 2021
Good not great but cheap compared to Returnly and Loop Returns. Recommended if you don't have a lot of returns to deal with and don't want to spend hundreds for app of the kind.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. Returns Center Team
April 10, 2021
appli top pour les retrours n'hesitez psa à la télécharger..........................................
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. Returns Center Team
March 22, 2021
I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.
Thanks for sharing your valuable experience. We are open for any suggestions. please let us know for any suggestion that makes your experience 5-star with us. ReturnsCenter Team
March 16, 2021
why does not your demo work? Use this url:https://returnsdemo.returnscenter.com/?order_number=1013&customer_email=demo%40aftership.com
Hi, Thanks for your valuable feedback. We have sent you a separate email with steps to resolve your issue. Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7. Kind regards, AfterShip Returns Team
Feb. 18, 2021
Easy to set up and support is fast and quick! I just wish the free version came with more than 3 returns a month. overall recommend. seems like a great addition for your store!
Thanks for your valuable feedback. We are glad to know about your suggestion. We will try our best to ensure that your experience with us becomes a 5 star one. It is our constant endeavour to delight our users. You can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7. Kind regards, Mukul Saxena
Feb. 16, 2021
Overall simply and straightforward to use, but lack more complex rules and features. Overall simply and straightforward to use, but lack more complex rules and features.
Hello, Thank you for your valuable feedback. In case if you face any issue or have any queries for us, feel free to use the chat option which is available 24*7. Regards, Mukul Saxena
Feb. 10, 2021
There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.
Jan. 28, 2021
Great app, integration is seamless to Shopify. Will continue to use, integration with Postmen is also good.
Nov. 28, 2020
New to the app, not really sure if its good yet but from what I hear, its pretty nice. Looking forward to using it.
Thanks for your review. Do let us know if you have any suggestions for us which makes your experience a 5-star one. Kind Regards, Sumit
Nov. 24, 2020
Just signed up to what seems like a very useful app. Will use and update. Chat Customer service was very helpful during enrollment.
Hello, Thank you for your feedback and we always work diligently to make the user experience better. Please do let us know if you need any further help. Regards, Mukul Saxena
Nov. 20, 2020
asked question/no response/prompted email/no reply/later, operator respond/link answrd few questions
Hello, Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users. We work really hard to make our app user friendly and provide a great support experience. One of the specialists will reach out on priority in order to assist you. Regards, Nitesh
March 24, 2021
Customer service is awesome! I also like that this app takes away a lot of the back and forth correspondence involved with normal returns. It saves you time. A future standard (instead of premium) feature, if possible, would be that AfterShip Returns would add a returned item back to inventory via it's shopify integration. Right now after resolving a ticket, you have to manually go and issue the refund and add the product return back into inventory. This seems like a standard feature, not a premium. I'd also like to have the premium feature of customers getting to manually exchange for in stock items of their choice during the return process. Right now it's also a premium feature. As a small brand, I just can't afford so many apps at premium tier.
Thank you for sharing your valuable feedback. If you have a Shopify Plus account then you can use the Gift card option to issue a refund. We do keep track of the requests by our users and we will make it more feasible. Do let us know if you have any suggestions for us. You can always use the chat option on your Returns...