AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,292
chart
#1,351
All reviews
Rating Breakdown
Review RSS Feed
June 4, 2020
Good interface, but some support issues and multi store set up not clear. A lot of going around in circles
May 27, 2020
The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.
May 22, 2020
There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)
May 22, 2020
it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.
May 21, 2020
excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo
Thank you so much for taking the time to leave us a rating.
May 8, 2020
Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
Sept. 26, 2023
Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.
Using app
Almost 5 years
Total reviews
3
Average rating
4.3
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
April 19, 2020
great app, support is great also the only thing I can recommend is it be a little cheaper but other than that great app thank you
April 18, 2020
The setting is pretty simple. I just started using it. I'll test it more and I'll update the review.
April 18, 2020
Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
April 15, 2020
Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.
April 15, 2020
Good app but some functionality is frozen until a review has been left... Other then that it is alright....
April 7, 2020
This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.
Thank you for your valuable feedback. I'll make sure this gets added to our roadmap and soon you get to hear the good news.
March 30, 2020
Have been running this app for a couple weeks now. No issues, fairly streamlined. The only suggestion we have is to add an option for customs docs. All of our returns come back to Canada (From the US) and require custom documentation - would be helpful for the app to generate this or at least allow you to upload a second file for customs docs.
Hi there, I'll bring this to our developer's notice.
March 19, 2020
Easy to set up. We haven't had any returns through it yet, but it looks like it will work well for that process. Thanks for making it easy to us and set up!
Feb. 13, 2020
I would like to be able to set rules for allowing a return from the date the item actually ships or arrives, not the order date. They also need to allow larger size pictures for the headers. Overall, great app.
Dec. 9, 2019
App works as advertised. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
Nov. 19, 2019
We use this app - great support - thanks for making returns so easy. I would highly recommend this a
Nov. 11, 2019
i like the app it works well for me and keeps customers happy. if still think there could be some changes to make it better but i still use it. Thanks
Oct. 25, 2019
I really like AfterShip Returns... with the new update of 10/2019 it has improved a lot! New multilingual features and a new simple look... Attention however, on the site is written "All features included" on all plans, while in the setting Language the multilingual is given only for higher tariff plans... not good!!