AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,376
chart
#895
All reviews
Rating Breakdown
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April 30, 2018
Was great, until they changed it to an expensive overpriced app. No longer worth it. If you was like me and looking to find a free alternative try ClickSit Return Center. I did today and it works much the same and is FREE!
April 30, 2018
These guy's business sense seems to be way out. Paying $799 for over 100 returns seems more like a joke. Will uninstall all aftership apps.
April 30, 2018
The app is easy to use and I would not have minded paying something for it. But the price point you guys are asking for is really unrealistic. I guess you are probably counting on the - most likely - many shopify users who will not pay attention and just update to the new version not realizing that they will actually start paying in 14 days time. I think you should re-evaluate. 5 euros for up to 20 returns ok. but not what you want to charge!!!
April 24, 2018
it is crazy, they offered free now too much monthly fees, not worth at all..going to uninstall now.
April 22, 2018
GREEDY AFTERSHIP Aftership must be on a mission to lose customers. They have lost us. I’m not paying $89 per month to upgrade. I don’t particularly like returns and I’m certainly not going to spend $89 for a impossible to set up Return Center. Super disappointed
April 19, 2018
I loved this service until they changed it and have ridiculous pricing starting at $40 . Wont be back
April 12, 2018
I agree with others: Using app for a while now and now they are charging a ridiculous amount of $$ for a more complicated version. They should also allow us to use this lite version and charge less as I don't get many returns, it's not worth it to me. Now I am looking elsewhere as well. Disappointed.
April 11, 2018
really nice app. but not loving the huge price increase. for such a simple app, the cost is not merited. and on top of that, you only get 20 returns a month for 40 bucks. that's highway robbery. that's a sure fire way to slowly start losing customers. sadly I will have to start looking for a better alternative. ugh!
April 9, 2018
I really liked this app a lot, but now they want to start charging $40 a month just for basic. NOT WORTH IT for that price. I will have to now find a new app.
April 7, 2018
I was in love with this app but sadly they are discontinuing this one and make you pay a lot for a new one which is worse and more complicated. Very disappointing. I will look for another app
April 17, 2018
This person who developed this either greedy or just plain stupid for thinking people will pay him $40 USD each month for 20 returns. Atleast he is not getting the money from us. It cost $500 USD to develop some thing similar for life time coding that you own. It's greed and highway robbery for this price. You should charge us per return and not $40 for 20 returns.. What if I had 3 returns in a month? Stay away completely from this company including there aftership which useless as hell PREVIOUS REVIEW WHEN IT WAS FREE Not bad.. But people please remember this is in beta and once beta is done we will be charged.. check out the pricing.. As long this app is free my 5 star review stays up, the second we have to pay i'm removing it down to 1 star and delete it.. www.socheap.ca *** DO NOT FORGET TO DELETE THE PRIVATE APP YOU SET UP WITH THEM ***
April 22, 2018
Cant believe this will not be free after May 31st. This was so handy, why did they have to change it I’m sorry but I’m not paying $89 per month for returns, as this is how much it will cost for the amount of returns I receive. Really disappointed. Aftership are just greedy!!
April 12, 2018
(Edit 12/04/18) We were having trouble with upgrading to their new platform as this one will be discontinued so we followed the steps and the API would not work as much as we tried so we contacted customer support and thats when the hell began. What a bunch of incompetent people, never have we dealt with a company who does not know how their platform service integrates with shopify and having to tell them how the collaborator feature works for them to fix the bug. This problem has been going on for around 1 month and is still not fixed. Very disappointed and will happily be switching to another cheaper platform. (Original post) Easy to use interface have been using for about a month or so, the only downside is there is no way you can customise the emails when you select shipment received. So therefore for you to let the customer know you have the return package it will also tell them that you will be refunding them yet what if they need a return for exchange not a refund? For that reason we have had to find a new returns system.
April 27, 2018
Now this app has gone upto $40 for 4-20 returns it doesnt make financial sense to keep it running in our store. such a shame as it had the basics for returns to be organised easily. review Pre charge easy to install and setup. makes returns a breeze for my customers and keeps them organinsed for me. its a win win. thanks www.petnpony.co.uk
April 18, 2018
Was my favorite app until they decided to get rid of the FREE app and start charging $39 a month. I was planning to upgrade because it was so easy to use but trying to configure the new app was so complicated, I gave up and moving on. Would've been nice if they offered the FREE one or charge maybe $10 a month and I would've stayed on without having to reconfigure it. Very disappointed customer.
April 19, 2018
Updated review after their change to the new app: I used to like this app very much, but their decision to change to the new app is just absurd. Starting with ridiculous price of 40$ per month (really??), then followed by taking the app outside of Shopify dashboard (very uncomfortable) and ending in the new so-called new design of the returns page (tiny store logo, hero image non-responsive really, and most of all - no place or formatting options for the important returns policy information for the customers).... I´ll have to look for something else now, very disappointed... My old review: Great app, incredible that it is free! Works perfectly for my shop www.lemiche.com till now and its very practical for the customers and the workflow, I´d definitely recommend it!