AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,397
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
Oct. 15, 2020
I am enjoying using this app so far. It's very simple to get started and does what it says. Love it!
Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us. You can always use the chat option on your Returns center account if you need any assistance. We are available 24X7. Kind regards, Sumit
Oct. 13, 2020
I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.
Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us. You can always use the chat option on your Returns center account if you need any assistance. We are available 24X7. Kind regards, Mudit
Sept. 29, 2020
I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.
Sept. 28, 2020
I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.
Sept. 25, 2020
I just installed, and I think it neatly matches my store. Easy installation process and setup. I hope this will make returns easier for my store.
Sept. 21, 2020
I used this app for one page return. i am using this it is very for customer return .This app solve my problem.
Thank you for reviewing the application. We have initiated a communication over the email so that we can share a detailed explanation of the features of the application.
Sept. 17, 2020
Nice App, unfortunately, automatic return labels aren't possible in EU... Big bummer for us. Hopefully, you guys get on it soon.
Sept. 15, 2020
free plan is too basic, i expected more to be honest and a lot of other features are over priced for no reason but when it comes to technicality its awesome
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 13, 2020
I love the customer service and that they offer a free plan! It helps to assure me as a small and upcoming business that I can grant my customers an easy way to return their orders.
Hi there, I will certainly pass this as feedback to our team. Your reviews keep us going and deliver customer-oriented features. I am also dropping you a personal mail. Stay tuned! Best, Shahbaz
Sept. 12, 2020
Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 8, 2020
This app has made the returns process SO much easier. What appealed to me is the easy setup process.
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Sept. 3, 2020
A bit difficult to learn at first, however it is the best option for automated returns in the US in my opinion.
Aug. 28, 2020
Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!
Hi there, Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback. Best, Shahbaz
Feb. 24, 2021
When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.
Thanks for the review but surely some misunderstanding is there. Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any challenge you are facing.
Aug. 18, 2020
Hola buenas tardes. Muchas gracias por su aplicación, es útil para el cliente y de gran ayuda para el administrador de la tienda.
Aug. 16, 2020
Really really good so far! I deeply recommend this app, for all your returns, shipping etc.okokkkk kmo
Aug. 6, 2020
This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.
Hi Budo Brothers, Thank you for leaving us a 4-star rating. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. However, we want the experience to be 10/10 for you and would love to have your sincere feedback on what more we can do to make the experience 5 star-worthy. Would appreciate your constructive suggestions on the same so we can serve you better.
July 24, 2020
so far so good. easy to set up. great document. I wish I don't have to be forced to review when I choose free plan and haven't got time to test it out yet!
July 22, 2020
Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.
Thx for your review! 🤟 Your feedback means a lot to us. Our app supports customizing your branded returns page, email notifications and other return settings that in accordance with your return policy. Would you mind letting us know the customisation feature you'd like to have? We are always glad to help! Thank you!