AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,381
chart
#1,074
All reviews
Rating Breakdown
Review RSS Feed
Jan. 22, 2021
This has helped us streamline our returns and reduce the volume due to the data-driven decisions we can make - must-have app!
Jan. 22, 2021
Easy to use, no complaints from customers, and quick support. Helps the business run its own returns center without much prior experience to doing that. Love it!
Dec. 10, 2020
This was easy to install and customer service was attentive and helpful. I look for to using it in the future.
Dec. 10, 2020
Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.
Dec. 9, 2020
So far so good, fixes a gaping hole in Shopify where there should be return/exchange protocol. Seems to work flawlessly so far!
Dec. 9, 2020
I love this app, just didn't need it at the time. I did cancel, but it wasn't because of the app. It looks to deliver just what it says
Dec. 9, 2020
Great app so far. Customer Service, very nice and easy to help. Thank you for your help in setting everything up.
Dec. 9, 2020
Very happy with the app and providing this review after using it for 1yr+, so it's a review from extended use. Does what it says it should and does it well.
Dec. 8, 2020
Great app so far. Free and makes the website feel professional. Love it. Thank you. Very easy to download install and customize myself. I am not a web programmer.
Feb. 10, 2022
Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.
Hello, We are continuously working to improve the application. We will surely inform you once this feature is introduced. Regards, Mukul Saxena
Oct. 17, 2022
I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.
Hi there, Thanks for your valuable feedback. Let me talk to the product team here and get back to you via email updates. Best, Shahbaz
Feb. 22, 2021
It's a good value-for-money app to automate your returns & exchanges process, which is an integral customer service activity for many online retailers.
Sept. 7, 2021
We did not have a chance to use this app yet. The app appears to be easy to set up. The app has an area to track set up which is easy to follow. No concerns so far.
Feb. 4, 2023
This app has helped us automate our return process and allow customers to easily submit return requests. Customer service is great. Wish there was more styles to customize the look of the interface. Creating a style that looks like our store would be the only reason I would consider a different app.
June 12, 2024
Ankit answered all of my inquires today I am a happy customer
Thank you for your suggestions. We will consider your advice and continue improving our app. Stay tuned!
Jan. 31, 2018
Awesome service, this will be huge in regards to our team managing returns from customers. Must buy!
Jan. 30, 2018
This has a nice interface and is free and helps easily facilitate returns. Returns can be a difficult thing for any business and anything that makes it easier helps. Thanks.
Jan. 29, 2018
The app is free, but it doesn't mean that it was done bad. We use their Aftership plugin for tracking and we added this because the other app was so amazing. Returns is a pain and this provides a great way. Very easy interface, my only issue is that I wish it was more customizable.