AfterShip Returns & Exchanges

April 19, 2018

Updated review after their change to the new app: I used to like this app very much, but their decision to change to the new app is just absurd. Starting with ridiculous price of 40$ per month (really??), then followed by taking the app outside of Shopify dashboard (very uncomfortable) and ending in the new so-called new design of the returns page (tiny store logo, hero image non-responsive really, and most of all - no place or formatting options for the important returns policy information for the customers).... I´ll have to look for something else now, very disappointed... My old review: Great app, incredible that it is free! Works perfectly for my shop www.lemiche.com till now and its very practical for the customers and the workflow, I´d definitely recommend it!

April 18, 2018

JESUS CHRIST, THEY CHANGED THE FREE APP TO $40 a month?? well i guess even if one person stays he is going to be happy, he will be getting A LOT MORE than what he invested! totally not worth it. STAY AWAY FROM THESE PEOPLE AT ALL COST, ALSO THEIR CUSTOMER SERVICE IS TERRIBLE. THEY WOULD NEVER GET BACK TO YOU. Clicking on my store logo implies it should take the customer to my store, but it does not so, When asked support about this fix, they said they won't care because there are not enough requests for it and they won't care about my request! Basically if a customer click on that link and is taken away to their page, their only way out of that page is to click on BROWSER's BACK button, or to close that tab and open a new one, Can you imagine such poor design and they are not willing to do this easy fix because I am the only one who told them about this bad design.

Sept. 22, 2017

i have earn a free traffic I will tell you about the feature result

Sept. 15, 2017

Doesn't allow you to change the email template that autosends to your customer. This is a huge deal. I don't want just anything sent to my customers. Please fix this and we will change our rating.

Oct. 5, 2017

Ive only had multiple problems with this application and I contacted the customer service and got a generic response of little help with each problem. www.vibeclothingcompany.com

April 20, 2018

I am changing my review as they took this app off Shopify, charge now $40 and do not communicate at all.. bye bye, easier to put a packing slip in the package and have them send it back by checking off the reason box. have to save money.

April 28, 2018

UPDATED: Sorry guys, I totally understand charging for the service, but your price points are so far wrong it is not funny in the app ecosystem. Uninstalling. Running an apparel business, if I didn't have a rock solid returns system for wrong sizing I am not sure the business stays viable. AfterShip does the job better than the others I have tried. https://onlinecyclinggear.com

June 9, 2017

Customers were not getting approval/ denial emails and we were not getting emails letting us know that customers submitted a return request. The app kept crashing and would not even open. Extremely unhelpful and wasted our time. Caused more headache than cure.

June 9, 2017

Awful app. Cannot customize the email. So it says from AFTERSHIP and not our company name. Support takes way to long to answer and they don't have phone support. Do not recommend.

May 4, 2018

I lovED this app! Note the PAST tense. I get that you have to charge for your service BUT I am a very small business who has little to no returns and the new update with price charges is not a fit at all for me. Disappointed as this was a great help to me. Original Reveiw ->This app ROCKS! Super easy to set up, looks amazingly professional, and it is free! Super impressed and thank you for building such a great app for free for us small up-starter businesses! I love it and highly recommend it!

May 8, 2018

There is a notice at the top of their site that states you must switch to the new version before 5/31 and they cut off my service prior to that with no notice at all. Original Review: Would be a great app if you could customize the online return form a little more, as well as customize the verbiage in the return notifications sent to your customers.

Oct. 23, 2020

Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!