AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,398
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
July 19, 2020
The app is useful so far. I'm not sure if i have settings wrong but i don't receive some email notifications.
July 16, 2020
Looks good. I am a new user. I am still trying to figure out how it works. Some options like customize the returns are useful.
July 23, 2020
The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it. Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.
July 5, 2020
The app has a very easy setup, I had issues with the logo sizing but otherwise, everything was great.
July 12, 2020
I haven't used the app yet. I actually launch my website today so I'm hoping it works well. I have the forever free plan but i'm confused about what happens if i get more than 3 returns for the month. Will i be charged? So it's been a little over a week since I have launched and when I tried to create a return for the customer it says that the items are non-returnable even though they should be eligible.
June 23, 2020
App is fairly easy to setup. It was a little quirky when adding photos or if you choose to use different photos for your portal. But its not a show stopper
June 23, 2020
Nice to have. Good experience in app. Nice support and nice help from the team. Had to write more than 100 characters
June 3, 2021
Awesome customer services, you can ask everything with the online support. Almost instantly. And useful app to track the return of our store.
June 16, 2020
love this app it really makes things simple, providing tabs that allows you to optimize how and when to set your return products
June 15, 2020
i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you
July 24, 2020
This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.
June 15, 2020
Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things. What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either. In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.
June 4, 2020
It's ok, difficult to pay. I dont know where i can make the payment. And I have to leave a review.
June 4, 2020
Good interface, but some support issues and multi store set up not clear. A lot of going around in circles
June 1, 2020
the app is well made. runs smooth and was very easy to install. i currently use aftership as well as returns center as it provides customer trust and that's vital if you want to be successful.
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May 28, 2020
This is a good app to have however for someone new to e-commerce it can be confusing and there's no options to chat with anyone if you need help.
May 28, 2020
This app is very helpful. The setup is a little bit difficult, maybe tutorials would be great. it would be even better if we could chose another language (french).
May 27, 2020
The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.
May 26, 2020
This app helped out a lot with my business start up and was very manageable, I'm still figuring out how I like it though
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