AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,398
chart
#1,023
All reviews
Rating Breakdown
Review RSS Feed
May 22, 2020
There is some room for improvement, but overall an amazing asset for our shop! (if exchanging an item, for example, I would love for my current inventory to show up for the customer to pick from)
May 22, 2020
it seems pretty straight forward. just downloaded and im looking forward to putting the app to use.
May 21, 2020
excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo
Thank you so much for taking the time to leave us a rating.
May 16, 2020
The app looks very nice and useful. I will try to turn it in french, if no I will have to delete the app
May 8, 2020
Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
May 7, 2020
simple to use and very effective to connect with your customer and the aftership help your business to look more trustable with your customer
April 27, 2020
Portal de devoluciones de autoservicio de marca Aumente la lealtad de sus clientes con una experiencia de devolución amigabl
April 26, 2020
App was easy to use but would be better if I could add the find order section to my own web page like the tracking button.
April 24, 2020
helped me and my store figure out our returns page, made things a lot easier for us and our team, dont regret it
April 24, 2020
I use this app to handle my store's returns. It works very well. I wish the free plan would be expanded to at least 20 returns
Thank you for your review. We'll surely pass this feedback to our concerned team. Please let us know what we can do for you in the future.
April 22, 2020
It looks simple, easy set up and friendly experience for customers, I'll try the 14-days free trial and see how it works.
Sept. 26, 2023
Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.
Using app
Almost 5 years
Total reviews
3
Average rating
4.3
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
April 19, 2020
great app, support is great also the only thing I can recommend is it be a little cheaper but other than that great app thank you
April 18, 2020
The setting is pretty simple. I just started using it. I'll test it more and I'll update the review.
April 17, 2020
Good App but a Bit Expensive. I am still testing this. Let see how it goes. I have hopes that the app will be as expected.
April 18, 2020
Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
April 15, 2020
The description stated the free plan allows 5 returns per month. The free plan on the app itself states 3.
April 15, 2020
Good and easy to use app to manage returns. Tried it for a few months now and im very happy with their app.
We are incredibly grateful that you took the time out to leave us a review.
April 15, 2020
Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.
April 15, 2020
Good app but some functionality is frozen until a review has been left... Other then that it is alright....