All reviews

Rating Breakdown

  • 5
    98% (4,548 ratings)
  • 4
    2% (80 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (6 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 11, 2024

I contacted the live support as i was needing help with my store and i was helped right away by Abbie whom was such a delight! She answered all my questions i needed help with, she was very knowledgeable with what i needed help fixing and she also made wonderful suggestions on how i can improve my store easily! i love this app for my store and customers and the live support is top notch.Highly recommend this app for any business owner out there.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin

5 / 5 Share

Sept. 23, 2022

This app was very easy to set up and customize and has a very clean look. The entire process was quite seamless and Jel was happy to answer all my questions

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying the app and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

5 / 5 Share

Sept. 23, 2022

VERY QUICK AND HELPFUL TO USE. SO SIMPLE TO ADD AND USE POP-UP TOOL TO START COLLECTING EMAILS AND BUILD CUSTOMER LIST.

Using app

16 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the awesome review! We greatly appreciate you using the app! Cheers, Kevin

5 / 5 Share

Sept. 23, 2022

Super easy to use and the customer service is fantastic! I'm a beginner at this and I was able to set it up in under 5 min.

Using app

25 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for choosing our app and for the positive 5-star review! 🙌 If you ever have further questions or if we can help along the way, feel free to reach out to us anytime! Cheers, Kevin

5 / 5 Share

Sept. 23, 2022

Quick and easy-to-use app. Great customer service! Jel was super-helpful and provided extra value-added tips!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Wonderful! We're happy that you like our app and customer service! Let us know anytime if there's anything else you need along the way. Best regards, Kevin

5 / 5 Share

Sept. 23, 2022

Great service from Jel! Responded quickly and helped me with everything I needed! She’s the best. Thank you for being so quick to our needs!

Store

NADYA

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

So pleased that we were able to help you with what you need. Thank you so much for the 5-stars and for using our app! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

4 / 5 Share

Sept. 23, 2022

The User Interface is easy to use and the support team is good at their job. We can also customize design for pop up mail.

Store

Dudsco

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time out of your day to leave us a review! Our team here at Rivo is always striving to exceed your expectations, so if there is any specific feedback you would like to give us that would have scored us a 5-Star review, please let us know, and we would be happy to see where we can improve. 🙌 All the best, Kevin

5 / 5 Share

Sept. 23, 2022

Really nice! And great service from Alex It's nice that it is free aswell. Easy setup and nice design.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words are very much appreciated! 🤩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin

5 / 5 Share

Sept. 23, 2022

Great service from Alex - really pleasant experience, many thanks!!! Installation is very simple and rrady to go within a few minutes!

Using app

9 minutes

Total reviews

3

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin

5 / 5 Share

Sept. 23, 2022

Ich habe die App gerade erst installiert, daher kann ich über diese leider noch nicht all zu viel berichten, außer dass sie einfach zu bedienen ist. Ich habe jedoch gleich den Support Chat beansprucht um das Branding los zu werden und dabei wurde mir Alex zugeteilt. Sie hat mir innerhalb von Sekunden geholfen und war mit Abstand die netteste Person die ich jemals in einem Support Chat getroffen habe. Vielen lieben Dank Alex! <3

Using app

About 5 hours

Total reviews

5

Average rating

5.0

Developer Reply

Vielen Dank für die Installation unserer App! Wir sind Kunden wie Ihnen sehr dankbar und wissen die Nutzung unserer App sehr zu schätzen. Wenn Sie unterwegs weitere Hilfe benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Hier bei Rivo steht die Zufriedenheit unserer Kunden an erster Stelle. 🙌 Prost, Kevin

5 / 5 Share

Sept. 22, 2022

Lance was very helpful and even provided suggestions to make my shopify experience easier. Thank you.

Using app

40 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and 5-stars! 🤩 Much appreciated, Kevin

5 / 5 Share

Sept. 22, 2022

Lance was great! His responses were quick and he was super friendly. Overall great experience so far!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to see that you had a great experience! We're always striving to help you and your business succeed! Thanks, Kevin

5 / 5 Share

Sept. 22, 2022

Lance was a quick and efficient helper!! All questions answered right away and with great sympathy!!

Store

SLOW

Using app

About 2 months

Total reviews

5

Average rating

5.0

Developer Reply

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

5 / 5 Share

Sept. 22, 2022

Works perfectly. It is simple to setup and use. And its FREE! Highly recommend it. Yaci with the customer service team was a great help as well.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Your review made our day! 🤩 Thank you so much for the 5-stars and for recommending us to the Shopify community! Cheers, Kevin

5 / 5 Share

Sept. 22, 2022

It's a lovely app and the support team has been very helpful. The best thing is that it's totally free.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our app and support! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

5 / 5 Share

Sept. 22, 2022

I used the app to notify my costumers about shipping times. Jel was really helpful. great app and costumer service!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

We are so glad you are happy with our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin

5 / 5 Share

Sept. 22, 2022

The app is simple and support team is just awesome! One of my favorite support teams i ever dealt with, Thank you Jel

Store

Lebsee

Using app

36 minutes

Total reviews

3

Average rating

5.0

Developer Reply

So glad that you are enjoying our app and services! 🙌 Thank you for the wonderful review! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Sept. 22, 2022

Just installed the app, so I'll update my review in a few weeks after using it for a while. However so far, I'm very impressed by these guys Customer Service. 5STARS PLUS! Super quick, helpful and so friendly. Alex is Awesome! You definitely give lessons of how customer service should be! Thanks again:)

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate you choosing our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin

5 / 5 Share

Sept. 22, 2022

The customer support is insanely quick. I haven't used the app yet but I would update my review in a few weeks after scanning the performance. Thanks

Store

Laazka

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for using our app! If you have any questions, please feel free to reach out to us anytime. We are always here and happy to help. 😊 Much appreciated, Kevin

5 / 5 Share

Sept. 22, 2022

this app is one of the best app that i have used . I appreciate your work thank youuuuuuuuuuuuuuuuuu

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We truly appreciate the 5-Star review! These reviews make our day here. 😊 Thanks, Kevin