All reviews

Rating Breakdown

  • 5
    98% (4,548 ratings)
  • 4
    2% (80 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (6 ratings)
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5 / 5 Share

Sept. 4, 2022

Great App! and also Paul is maybe the most helpful guy i ever met in a support section of an app! Well Done!

Using app

8 days

Total reviews

5

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin

5 / 5 Share

Sept. 3, 2022

Maria was super helpful! The app is extremely easy to use and I like that the code populates right on the screen after the email is entered. Definitely recommend!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Sept. 3, 2022

Customer service rep, Pat, might be the best that I've ever come across. I'm currently setting up the app now. This is all totally new for me. Yet thus far the experience has been simple. I wanted an app that would provide the discount code immediately after signing up...so they wouldn't have to leave the site to check email. Plus, I love that if a person dismisses the sign up...they can still retrieve it later on.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

5 / 5 Share

Sept. 3, 2022

I got an amazing help from Paul. i had issues and questions about the app and he explained and hendled everything for me. he did an amazing job and i felt super comfortable.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

5 / 5 Share

Sept. 2, 2022

Super easy app to use, simple instructions. Vicky in customer support was extremely helpful. Would recommend!

Using app

28 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🌟Cheers, Kevin

5 / 5 Share

Sept. 2, 2022

Super customer support, very friendly and helpful staff! Jel from Rivo helped navigating the app as well as shared some helpful tips towards my own site! Best pop-up app and people behind it? Most probably!

Using app

19 minutes

Total reviews

3

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! 🤩 We're always striving to help you and your business succeed! Thanks, Kevin

5 / 5 Share

Sept. 2, 2022

Miss, Jel - at Rivo, was the most attentive and helpful person I've worked with all year. She willingly went well beyond the call duty and helped me with the install of EMAIL POP UP widget. If their app works as well as the service Jel provided, I am expecting great success. Thank you Rivo and Thank you Jel for your amazing customer service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We always make sure to provide our customers with the best service possible and are so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

5 / 5 Share

Sept. 2, 2022

Excelente atendimento da Ms. Yaci, super prestativa e educada, realizou o atendimento super rápido! O App é excelente e funcional, atendeu minha necessidade sem problemas algum! Estou super satisfeito!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Estamos muito satisfeitos por você estar satisfeito com nosso aplicativo e atendimento ao cliente. 🤩 Muito obrigado pelas 5 estrelas! Se houver mais alguma coisa que possamos fazer ao longo do caminho, não hesite em nos informar. Tudo de bom, Kevin

5 / 5 Share

Sept. 2, 2022

I have added this app for both of my businesses. I like how easy it is to set up and how quick the support team takes things into their hands in order to help. Still, I'm going to keep both eyes on how the app will perform.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

We love helping businesses like yours and truly appreciate you using our app! If there's anything else we can do to help along the way, please let us know. Our team here at Rivo will be pleased to help you. 😊 Thanks, Kevin

5 / 5 Share

Sept. 2, 2022

i love her so much alex you are 11/10 amazing girl you rule best service in the world amazinggggg wowowow

Store

AVE 55

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our customer service! We're always striving to top your expectations and love the feedback! Best regards, Kevin

5 / 5 Share

Sept. 2, 2022

Abbie was extremely helpful in getting the app set up for me. The appears to be very professionally designed and easy to follow. The customer service given by Abbie was the best customer I have received whilst using Shopify and would highly reccomend Abbie and EMAIL POP UPS | Opt-In Popups to anyone looking for a similar app.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

5 / 5 Share

Sept. 1, 2022

great assistance from abbie. she was really helpful and answered all the questions adequately and promptly

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

We truly appreciate the 5-Star review! These reviews make our day here. 😃 Thanks, Kevin

4 / 5 Share

Sept. 1, 2022

I am using this app to create popups on my website. Customer service is great so far! Can't wait to make my first poop up!

Using app

About 1 hour

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time out of your day to leave us a review! 🙂 Our team here at Rivo is always striving to exceed your expectations, so if there is any specific feedback you would like to give us that would have scored us a 5-Star review, please let us know, and we would be happy to see where we can improve. 🙌 All the best, Kevin

5 / 5 Share

Sept. 1, 2022

Installed this app and was so amazed by the customer service. Abbie was so nice and helpful. I definitely recommend trying this app out and they offer so many free features!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words mean the world to us! Thank you so much for installing our app and for helping share the word about us! 🤩 Much appreciated, Kevin

5 / 5 Share

Sept. 1, 2022

Abbie was the best and so helpful!!! love how easy this was! Best customer service everrrr! thanks so much

Using app

29 minutes

Total reviews

3

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Sept. 1, 2022

abbie helped me so much. she was very kind and thoughtful. she also followed my business and gave me tips to better improve it!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

We are so thrilled that you are happy with our services. Thank you so much for the kind words and for leaving a 5-star review! 🌟 Much appreciated, Kevin

5 / 5 Share

Sept. 1, 2022

I used this app to set up my email pop-ups, and Abbie was a great help! Super friendly and helpful. Thanks Abbie!

Using app

11 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for using our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin

5 / 5 Share

Sept. 1, 2022

Excellent app to drive sales and build customer email list. Excellent support to set it up quickly. Thank you

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

We work hard in creating apps that are easy and quick to install but, most importantly, boost sales! Thanks so much for the review! Let us know anytime if you need help along the way. 🤩 All the best, Kevin

4 / 5 Share

Sept. 1, 2022

great customer service, I was able to chat with someone quickly and they were able to help me easy to use and user friendly hundred percent free love it :)

Using app

About 1 hour

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for the positive feedback! But we want all our merchants to have a 5-Star experience, and we'd like to hear from you about how we could have done that. Feel free to reach out to us anytime. 😊 Best regards, Kevin

5 / 5 Share

Sept. 1, 2022

Maria (customer advisor) was extremely helpful & explained things clearly. App was easy to install, up & running instantly.

Using app

7 months

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us. We greatly appreciate you using the app! 😊 Best wishes, Kevin