All reviews

Rating Breakdown

  • 5
    98% (1,890 ratings)
  • 4
    2% (40 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (5 ratings)

Reviews with Text

  • 99% (1,920)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 28, 2023

Signed up and within seconds they were sending helpful information on improving my store. Friendly and fast. So far so good!

Using app

23 minutes

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for your feedback! Awesome to hear that you had a great experience with us! We're glad to have been able to provide helpful tips for your store. We're here to support you all the way! 💯 - Lea, Rivo Support Manager

5 / 5 Share

June 28, 2023

A fantastic app, very easy to use, looks great, and the customer service from Jel was first class. Big thanks.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2023

I was immediately contacted by chat as soon as the app was installed. The rep not only answered all my questions but also made simple change on his end to make my site more professional. He sent me links with step by step instructions and answered all my questions. If the app works as great as the customer service rep this is score for my business!!

Using app

44 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind review! It's great to hear that our team was quick to reach out and answer all your queries. We're always here to assist and provide top-notch support for your store! 🎉 - Lea, Rivo Support Manager

5 / 5 Share

June 27, 2023

The app is amazing! Custom Service unparalleled! I had the pleasure to talk with Mica, she not only helped me with what I asked for but also gave me free advices to improve my store! Highly recommended!

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

So glad to hear that you're loving the app! 😄 We take pride in going above and beyond for our customers Thanks for the kind words and recommending us! 👍 - Lea, Rivo Support Manager

5 / 5 Share

June 26, 2023

Paul was extremely helpful when I chatted with him after first downloading the app! He even made suggestions for me for my site that I was totally unaware of. Above and beyond customer service-- he answered all of my questions with knowledge, expertise and even links to supporting articles.

Using app

41 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a bunch for the awesome review! We're thrilled to hear you had such a great experience with our app and support team.😊 We're always here to help you out and provide those extra tips. Let us know if you need anything else! 🙌 - Lea, Rivo Support Manager

5 / 5 Share

June 26, 2023

Very easy to use, and Pete was able to help me very quickly setting up the css advanced feature. So far so good loving the app!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for your feedback! 😊 We're thrilled that you found our app easy to use and that our team could assist you with setting up the CSS feature. Enjoy exploring the app further! 🚀

5 / 5 Share

June 26, 2023

Awsome service, easy to handle App. Can only recommend it. Fast way to create Pop ups. It works so easy

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome review! 😃 We're glad you enjoyed our support and found our app easy to use! We appreciate the recommendation. 🙌 - Lea, Rivo Support Manager

5 / 5 Share

June 26, 2023

Sehr guter Support und die App funktionier auch sehr gut. Man kann alles sehr leicht einstellen und verändern.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Vielen Dank für Ihr tolles Feedback! 🙌 Wir freuen uns zu hören, dass Sie mit unserem Support und der App zufrieden sind. Wir bemühen uns, die Einrichtung einfach und problemlos zu gestalten. Wir freuen uns über Ihre Unterstützung! - Lea, Rivo Support Manager

5 / 5 Share

June 25, 2023

SImple app but very effective. I have really noticed an increase in newsletter opt-ins per day. Very good customer support.

Using app

11 months

Total reviews

7

Average rating

3.6

Developer Reply

Thank you for sharing your experience! It's great to hear that our app was able to help you increase your newsletter opt-ins. And we're glad you had an awesome experience with our customer support team! 😊 - Lea, Rivo Support Manager

5 / 5 Share

June 23, 2023

Excellent customer service. Mica was very fast and helpful. The app is definitely helpful and many features are free of charge.

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your experience with us! We always strive to provide top-notch customer service and make our features accessible to everyone. Thanks for the feedback! 😊 - Lea, Rivo Support Manager

5 / 5 Share

June 22, 2023

Very helpful! Even offered suggestions not related to their product to help me improve my store. Thanks!

Using app

About 12 hours

Total reviews

21

Average rating

5.0

Developer Reply

Thanks for your feedback! So glad we could assist! We're always happy to help out in any way we can. Let us know if you need anything else. 👍 - Lea, Rivo Support Manager

5 / 5 Share

June 21, 2023

I had an amazing experience with Minigance products! I highly recommend them to others. one of the best apps

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome feedback! Glad you had a great experience with our app. We appreciate the recommendation! 😃🚀 - Lea, Rivo Support Manager

5 / 5 Share

June 21, 2023

it's helpful to get more subcribers for my shop. And Mica is really nice and professional. get problem fixed done very soon.

Store

Mefirt

Using app

About 21 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're glad our team was able to assist you promptly and professionally. Don't hesitate to reach out if you need further assistance, we're always here to help! - Lea, Rivo Support Manager

5 / 5 Share

June 20, 2023

Pete from Rivo was very helpful and attentive. He was very understanding with my requests and supported me until they were complete. Thank you

Using app

30 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! We're glad we've provided you with excellent service. We value your satisfaction and look forward to assisting you again in the future. - Kevin

5 / 5 Share

June 20, 2023

Unlocked the CSS, a lovely experience from Pete at the CS team. App looks great so far and excited to see what it will do when we launch.

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 🙌 - Kevin

5 / 5 Share

June 19, 2023

Pete was very helpful immediately. Not only that but he didn't have chatbot responses. He was a human. The app is great. I love the Shopify apps they just do their job.

Using app

40 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! Our team takes pride in offering genuine human support to our customers. If you have any further questions or need assistance, please don't hesitate to reach out. Our team is here to help! - Kevin

5 / 5 Share

June 16, 2023

Very helpful we got the job done she even help me things I did not even no I needed help with great customer service

Using app

27 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words and positive feedback mean the world to us! Thank you so much for the review, and we are always happy to help at any time. 🌟 - Kevin

5 / 5 Share

June 15, 2023

Amazing service - very fast at replying and enabled my pop ups for free. I highly recommend everyone to use this app!

Using app

28 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your recommendation and are thrilled to have earned your trust. Thank you for taking the time to share your experience with others. - Kevin

5 / 5 Share

June 14, 2023

This is a great, little free app that does exactly what it says it does. It works better for newsletter sign-ups with unique discount codes than any of the paid apps we have tried. Also, their tech support is great and quick!

Using app

4 months

Total reviews

9

Average rating

3.7

Developer Reply

Thank you so much for your kind words! we're so glad to hear that our support team was helpful and quick in resolving any issues you had. We appreciate your business and hope to assist you again soon! - Lea, Rivo Support Manager

5 / 5 Share

June 14, 2023

She was so supportive and helpful, I really recommend this app and would love to try their other apps as well.

Using app

31 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that our app has been helpful to you. We'd love to have you try our other apps too! - Lea, Rivo Support Manager