TYDAL Popups ‑ Email Pop ups
TYDAL Email Popups - Build your email list
Rating
4.9
feedback
1,935
chart
#10,172
All reviews
Review RSS Feed
July 12, 2023
I had a truly great experience, as always, when asking for something! The team is highly efficient and knows how to address your requests effortlessly. Pete did an incredible job in no time. I would love to witness the app's evolution in the future and see new features, etc.
Using app
5 months
Total reviews
1
Average rating
5.0
Thanks a ton for the amazing review! 🙌 We're so glad to hear you had a great experience and that our team was able to address your concerns. We'll keep working hard to bring you more exciting features in the future. 🚀 - Lea & Rivo Team
July 12, 2023
Let me tell you guys - Just don't think twice. GO FOR IT! They have an amazing app and super amazing support team. Arianne and Pete are geniuses. I tried a bunch of other pop-up apps before and even their support couldn't figure how to resolve the bug but these two great humans took their time and effort and coded their way to make an awesome responsive pop-up for my website. 100% recommended totally. No second thoughts.
Thanks for the awesome review! 😊 We're thrilled that you're loving our app and support team. We're grateful for your recommendation and appreciate your trust in us. - Lea & Rivo Team
July 9, 2023
I just pressed one button because I wanted to use the custom css function They gave me a quick reply, kind guidance, and suggested improvements to my shop at the same time. Thank you so much Paul for taking care of me!
Glad you had a great experience with our support team! We're thrilled to hear that our team provided quick and valuable suggestions for your store. 🎉 Thank you for sharing your feedback! - Lea & Rivo Team
July 9, 2023
When I sent in a question I didn't expect such a quick response! Pete answered my questions efficiently and to the point. He then went on to give me additional advice for my website. TOP customer service. The pop-up is also very easy to set up. It's all great. I'd recommend them.
Thanks for the awesome review! 😊 we're stoked that our team could help you out and you found our pop-up setup a breeze. Thanks for recommending us 💙 - Lea & Rivo Team
July 6, 2023
Pete was extremely helpful and fast in assisting with questions and issues. The app is easy to use and I'm confident that it will be very useful for our purposes.
Thanks so much for the awesome review! We're glad you found our app easy to use. 🎉 Your confidence in our app means the world to us, and we're excited to continue being at your service! 🙌 - Lea & Rivo Team
July 6, 2023
great app! IT'S FREE! and customer service is the best. Definitely a must have app for your store!!!
So thrilled to hear you love our app! 🙌 Our team is here to help you whenever you need assistance. Can't wait to see how our app boosts your store! 🚀 - Lea & Rivo Team
July 5, 2023
Super Awesome experience! Pete helped me out big time and even made suggestions that would help me with the look of my store. I am a newbie, so all the information he provided was much needed. Thanks again!
Thanks a ton for the awesome review! Happy to know we could be of help. Thanks for choosing Rivo! 🙌 Don't hesitate to reach out if you need any more help! - Lea & Rivo Team
July 5, 2023
Just downloaded, the app is clean and straightforward and the customer support is very helpful. Recommended!
Thanks a bunch for the awesome feedback! 🎉 We pride ourselves on providing top-notch support, and we're glad to hear you had a great experience with us. Thanks for the recommendation! 🙌 - Lea & Rivo Team
July 4, 2023
I got help right away from the chat box when I needed it. Very helpful and friendly service. Thanks so much.
So glad we could assist you when you needed it! 😊 Our team always aims to provide helpful and genuine support. Thanks a bunch for your kind words! 😊 - Lea & Rivo Team
July 4, 2023
Pete was really helpful and really quick to help with the installation. Really good customer service and so quick! Thanks very much!
It was our pleasure assisting you with the setup! 👍 Your kind words mean a lot to us. Let us know if you need anything else. Have a fantastic day! 😊
July 3, 2023
Great customer support experience with a quick and immediate response. Always impressed with Rivo's apps.
So glad to hear that you had an awesome experience with us! Our team is always here to help, Let us know if there's anything else we can do for you! 👍 - Lea & Rivo Team
July 3, 2023
The support with Jel was amazing. She put a lot of time and effort in helping finding solutions to my problems. I would always recommend to get in touch with the Rivo customer service! Thanks a lot Jel :)
Thanks for the kind words, it means a lot! ❤️ We always strive to go above and beyond to assist our customer. Don't hesitate to reach out again if you need any more help. We're here for you! 👍 - Lea & Rivo Team
July 2, 2023
Great app (easy of use and customization) and amazing support chat! Paul was awesome and helped me enabling custom CSS ofr my site pop up. Super easy, super friendly!
Thanks for the kind words! Happy to hear you found our app easy to use and customize. We're glad our team could help with custom CSS. Feel free to reach out if you need anything else! 👍 - Lea, Rivo Support Manager
July 2, 2023
Mica was very helpful. She also suggested additional updates that I should do to my website to make more personalized.
Thank you so much for your kind words and feedback. We're thrilled to hear that our team was able to assist and provide helpful suggestions! We appreciate your support and are always here to help you out! 😊 - Lea, Rivo Support Manager
July 1, 2023
Yet to use Pop ups but the customer service executive is very friendly, helpful and provided good inputs.
Thanks for sharing your experience. It's great to hear our support team was able to provide some valuable insights. We're here to assist whenever you need help! 😊 - Lea, Rivo Support Manager
June 29, 2023
abbie was super awesome and helpful love that they actually help! it was really nice to see that theres actual help on this app
Thanks so much for the kind words! We're thrilled you found the help you needed on our app. Don't hesitate to reach out if you need anything else! 🙌 - Lea, Rivo Support Manager
June 29, 2023
Abbie was extremely helpful and fast with everything. She even went out of her way to help me with things I never even asked for. 5 stars for
Thanks so much for your awesome review! Our goal is to go the extra mile to assist and provide top-notch support. We appreciate your feedback! - Lea, Rivo Support Manager
June 29, 2023
Just installed but seems very user friendly, chatted to MICA very helpful made good suggestions and didn't take long to add css option thanks you MICA
Thanks for the awesome feedback! So glad to hear that you found our app user-friendly. Our team is always here to help, and we're thrilled you found our suggestions useful. Enjoy exploring the app! Cheers! - Lea, Rivo Support Manager
June 28, 2023
Jel was *very* friendly & also helpful (two distinct things, as you know!). Two thumbs up for her! As for the app, I'm a bit disappointed to find I have to bust out the (nearly non-existent) CSS skills in order to have some of the customization that's built in to other Shopify popup apps. Then again, beggars can't be choosers (when using free tools, no less!)...so there's that! (C:
Thank you for sharing your feedback on the app. We value your insights and want to let you know that we are constantly working on making improvements to enhance your experience. In addition, we have a lot of helpful CSS tips available on our help site at this link: https://help.rivo.io/en/collections/3690708-customizing-the-popup-using-css Please feel free to reach out if there is anything else we can do to further enhance your experience. We're here to help! Cheers, Lea
June 28, 2023
Arianne was super helpful and ensured all of my questions were answered! Fast and efficient service, would highly recommend this app based on customer service alone!
Thanks for the kind words! 🙌 It's great to hear that you had a fast and efficient experience with us. We appreciate the recommendation! ✨ - Lea, Rivo Support Manager