All reviews

Rating Breakdown

  • 5
    96% (2,161 ratings)
  • 4
    3% (60 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (8 ratings)
  • 1
    1% (22 ratings)

Reviews with Text

  • 92% (2,068)
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5 / 5 Share

Nov. 16, 2022

This is the second Rivo app I've used for my shop. Shout out to Jel for her help today! Customer service is 12/10 and the app is pretty user friendly. Definitely recommend.

Using app

30 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Wonderful! 🎉Thank you so much for using our apps, and we are always here, anytime you need us. Your positive review is very much appreciated! All the best, Kevin

5 / 5 Share

Nov. 15, 2022

Setting up this app was very easy and personalized service available to answer any questions initially. It was great speaking with Abbie who showed a true interest in my business' website and making it better in general. I look forward to taking advantage of the benefits of this app.

Using app

About 24 hours

Total reviews

1

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are satisfied with our support and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

5 / 5 Share

Nov. 15, 2022

Abbie was very helpful and quick to get the stuff i needed help done. THank you, cant wait to try this app out!

Using app

17 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for using our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Best regards, Kevin

5 / 5 Share

Nov. 15, 2022

Best follow-up from support ever. Paul was there for the few things I needed help to do. Looking forward to get my first reviews:-)

Using app

About 1 hour

Total reviews

8

Average rating

5.0

Developer Reply

We're so excited that you are happy with our services! If you have further questions or need help along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Thanks, Kevin

5 / 5 Share

Nov. 14, 2022

Fantastic support and app very supportative staff. Recommend everyone to use it once its totally free and amazing.

Using app

8 minutes

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

5 / 5 Share

Nov. 12, 2022

Therese responded with fantastic speed to a very important matter, I am very satisfied. I'm sure he's a true professional in his field. If I need anything, she can help me quickly and efficiently every time. Thanks to the smart lady for the work!

Using app

21 minutes

Total reviews

19

Average rating

5.0

Developer Reply

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Nov. 11, 2022

I love this app. I always get great customer service! Abbie was SUPER helpful, & answered all of my questions. Even helped me navigate the site and provided me with some quick tips!

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

5 / 5 Share

Nov. 10, 2022

I absolutely love the Rivo app its so easy to use and the staff are extremely helpful! Thank you to Abbie for helping me out today! I've had nothing but positive experiences so far, Highly recommend!!

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! Best wishes, Kevin

5 / 5 Share

Nov. 10, 2022

Maria from the support team was friendly and super helpful in assisting me with setup and getting onboarded with the app after installation! The interface is clean and user-friendly on both the front and backend, and I'm looking forward to collecting reviews.

Using app

21 minutes

Total reviews

3

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our customer support and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

5 / 5 Share

Nov. 9, 2022

One of the most effective installments for your store! Very easy to add and set up, most of the things are self-explanatory. However, when I needed some customer's support, I effortlessly got it! Abbie was fantastic and knowledgeable, assisted me with branding removal and was really proactive helping me to make a few more improvements. Really excited to experience the benefits of having this app on my website!

Using app

About 5 hours

Total reviews

5

Average rating

5.0

Developer Reply

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin

5 / 5 Share

Nov. 8, 2022

Die App ist recht einfach aufgebaut, was der handhabung gut tut und Pete vom Support hat mir direkt geholfen und einige gute Tipps gegeben, die nicht direkt etwas mit der App zu tun hatten, aber dennoch super hilfreich waren. Außerdam hat mir Pete super schnell geantwortet und war ausgesprochen nett.

Using app

32 minutes

Total reviews

6

Average rating

4.5

Developer Reply

Du bist unglaublich! ✨ Vielen Dank für deine Komplimente und netten Worte. Wir sind Kunden wie Ihnen sehr dankbar und wissen die Nutzung unserer App sehr zu schätzen. Wenn Sie unterwegs weitere Hilfe benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Hier bei Rivo steht die Zufriedenheit unserer Kunden an erster Stelle. 🎉 Prost, Kevin

5 / 5 Share

Nov. 5, 2022

another great app by rivo, simple and easy to use. Thier support team is unmatched, Lance was extremely helpful in assisting me with my request and made the experience seamless, thankyou

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! Best wishes, Kevin

5 / 5 Share

Nov. 5, 2022

I love the customer service team with RIVO. The app is simple to navigate. We completed the upload in less than 5 minutes. Thank you Mica for making this experience pleasantly efficient.

Using app

About 13 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy that you love our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Nov. 4, 2022

Customer support is excellent. Fast and knowledgable. The app is so easy to use. User interface is excellent as well

Using app

38 minutes

Total reviews

6

Average rating

4.8

Developer Reply

It's music to our ears that you are happy with our customer support! Thank you so much for the positive feedback and 5-star review! Much appreciated, Kevin

5 / 5 Share

Nov. 3, 2022

mon interlocutrice est très réactif et en plus très efficace, j' apprécie les services proposés je recommande Abbie

Using app

About 14 hours

Total reviews

1

Average rating

5.0

Developer Reply

Merci beaucoup pour les aimables paroles et pour nous avoir recommandés à la communauté Shopify ! 🙌 Nous sommes toujours là pour vous chaque fois que vous avez besoin de nous. Bravo, Kévin

5 / 5 Share

Nov. 3, 2022

Just started using it and I really appreciate the quick customer service on any questions I have, plus the quick automated way to send out and collect reviews without having to think about it. The rep also suggested some quick things to do to help my site.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin

5 / 5 Share

Nov. 2, 2022

Great app to use and speedy support! The customer service team helped with the setup of the app and any other questions we had.

Using app

42 minutes

Total reviews

2

Average rating

5.0

Developer Reply

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. Much appreciated, Kevin

5 / 5 Share

Nov. 2, 2022

The best customer support!!!! What a great app, the dashboard makes it super easy to navigate. Quick, friendly, and helpful live chat for any questions!

Using app

18 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We're so pleased that you are satisfied with our customer support. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

Nov. 2, 2022

quick response in helping remove the branding. gave extra advice to help me increase my brand awareness.

Using app

22 minutes

Total reviews

3

Average rating

4.3

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

5 / 5 Share

Oct. 31, 2022

Die Abwicklung zum entfernen des Brandings für die product reviews ging sehr schnell. Mica konnte mir innerhalb von Minuten weiterhelfen und hat somit sehr gut Arbeit geleistet. Der Kundenservice ist eine 10/10

Using app

22 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Wir freuen uns sehr, dass Sie mit unserem Kundenservice zufrieden sind. 🤩 Vielen Dank für die 5 Sterne! Wenn wir unterwegs noch etwas tun können, zögern Sie bitte nicht, uns dies mitzuteilen. Alles Gute, Kevin