TYDAL Product Reviews App
TYDAL Reviews – Collect photo reviews and ratings
Rating
5.0
feedback
3,840
chart
#392
All reviews
Rating Breakdown
Review RSS Feed
Sept. 3, 2024
great app, fast response
Glad you're enjoying the app and our quick support! Thanks for the positive review! 😊 - Kevin & TYDAL Team
Sept. 3, 2024
Outstanding and cooperative support. They helped me with all the basic setups. I recommend it to store owners.
So glad we could assist with your setup! Thanks for recommending us—it means a lot. 😊 - Kevin & TYDAL Team
Sept. 3, 2024
Great experience so far and Adrian has been a great help
Awesome! Thanks for the kind words. We're here to help anytime! 😊 - Kevin & TYDAL Team
Sept. 3, 2024
Great Customer Service!
Thanks for the shoutout! We're happy you enjoyed our customer service. 😊 - Kevin & TYDAL Team
Sept. 3, 2024
Incredibly helpful customer support. and User friendly app
So glad you found our app user-friendly and our support helpful! Thanks for the great review! 😊 - Kevin & TYDAL Team
Sept. 3, 2024
Excellent communication from Jamie today, so seamless and pain free. She went above and beyond to even improve the look and feel of my store. So happy with the help I received and would 110% recommend.
Thrilled to hear this! Thanks for the awesome review. We're glad we could help make your store even better. 😊 - Kevin & TYDAL Team
Sept. 3, 2024
Jamie was super helpful, quick in responding and really polite! Aboslutely recommend this service, they even went above and beyond in recommending me some changes to my site - which was greatly appriciated!
Thanks for the fantastic review and recommendation! We're thrilled to hear our team was helpful and that our suggestions were valuable. We appreciate your feedback and are here to help anytime! - Kevin & TYDAL Team
Sept. 3, 2024
amazing customer support
Thank you! We're thrilled you had an amazing experience with our customer support. We appreciate your feedback! - Kevin & TYDAL Team
Sept. 3, 2024
Customer support, particularly from team member like Sam, is frequently praised for being responsive and helpful. However, some users noted that the app lacks certain features, such as a dedicated review page and the ability to display reviews on the homepage. Despite this, the overall feedback is positive, with many merchants recommending the app for enhancing customer trust and improving store reputation.
Thank you for your valuable feedback and recommendations! We're glad our support team has been helpful. We appreciate your suggestions for new features and are always looking to improve! - Kevin & TYDAL Team
Sept. 2, 2024
So far so good. I've not had any issues and the setup was easy.
Thank you! We're glad the setup was easy and you're having a good experience so far. Here to help anytime you need us! - Kevin & TYDAL Team
Sept. 2, 2024
pretty good
Thank you! We appreciate your feedback and are here whenever you need us! - Kevin & TYDAL Team
Sept. 2, 2024
The support Team (Sam) is a really really nice person, he helped me everything I asked for, and even give me advice on how to improve my website, and the app itself works really well too!
Thanks for the wonderful feedback! We're so glad our support team could assist and offer valuable advice for your website. Thrilled you're enjoying the app as well! - Kevin & TYDAL Team
Sept. 2, 2024
Jamie was fantastic in helping me get verified and set up. She even shared valuable links to make sure i got off to a good start. Totally recommend Jamie!
Thank you for the recommendation! We're thrilled to hear about your positive setup experience and that you found the additional resources helpful. We appreciate your feedback! - Kevin & TYDAL Team
Sept. 2, 2024
Tydal does exactly what is says, and really well. The best part was the support, Sam was super helpful and super quick at assisting to get it set up. Thanks again!
Thanks for the great review! We're thrilled Tydal meets your expectations and that our support team was helpful in getting you set up quickly. We appreciate your feedback! - Kevin & TYDAL Team
Sept. 2, 2024
Amazing customer support
Thank you! We're thrilled you had an amazing experience with our customer support. We appreciate your feedback! - Kevin & TYDAL Team
Sept. 2, 2024
A great app to start your Shopify store with
Thanks for your feedback! We're glad you find our app great for starting your Shopify store. We're here to support your journey! - Kevin & TYDAL Team
Sept. 2, 2024
Great people best customer service. Highly recommended. Sam great guy. App is also very good
Thank you for the glowing recommendation! We're thrilled you're happy with our customer service and the app. We appreciate your kind words! - Kevin & TYDAL Team
Sept. 2, 2024
The app was easy to set up and customise for my store, and Adrian was so kind and efficient. I am still setting things up in Shopify, but I'm so appreciative of the very kind customer support and the very affordable app (at a time when I'm not making sales yet!).
Thank you for your kind words! We're thrilled you found the setup easy and our support helpful. We're here to support you as you grow your store. Thanks for choosing our app! - Kevin & TYDAL Team
Sept. 2, 2024
TLDR: Awful app, Had a horrific time with the support staff in the end had to uninstall this app and move to a different review service that we are beyond satisfied with. Installed this app, didn't look too bad, had a alright feature set for the price, shortly after installing we noticed that review requests were being sent out immediately despite having set them in the app to send 14 days after dispatch, we flagged this to support and a ticket was opened after months of chasing and asking for a timeline on the resolution we got nothing, not being able to bear the harm being caused, and not receiving any reviews due to the immediate request(Before customers had received their orders) we were left with no choice to remove this app from our store and move over to a different provider that we are extremely happy with. We will not be using this service ever again and I encourage you not to either!
Sept. 1, 2024
Gostei muito do aplicativo e do atendimento do Sam, prontamente ajudou a resolver e ficamos satisfeitos com todo o funcionamento!
Obrigado pelo seu feedback! Estamos felizes que nossa equipe de suporte conseguiu resolver seu problema prontamente e que você está satisfeito com nosso aplicativo. Estamos aqui sempre que você precisar de nós! - Kevin e equipe TYDAL