Route: Post‑Purchase Platform
Shipping Insurance & Immersive Order Tracking | Route App
Rating
4.0
feedback
408
chart
#697
All reviews
Rating Breakdown
Review RSS Feed
June 13, 2024
Save your money and use shipping insurance through Shopify. At least for our store I found there's little value that Route provides, especially for the pricing. 2-3 months of having Route installed ended up costing us over $560 for a single claim filed. Additionally they are very unclear on their pricing structure
May 30, 2024
Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.
May 24, 2024
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
May 8, 2024
They have detailed instructions for installation making it easy to use
Hi there, We appreciate your positive review! We're so glad that you've found Route’s installation process easy to use. If there's anything else we can do to help support your business, please let us know. Have a great day! Skylar, Customer Success
April 18, 2024
We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is. It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful week! Skylar, Customer Success
April 9, 2024
Great add on to my website. Customers love the peace of mind in the shipping.
Hi there, Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a great week! Skylar, Customer Success
Feb. 20, 2024
Run away! This company takes your money and doesn’t refund it. As a small business owner, I am telling you to avoid the headache of dealing with these individuals, we already have enough on our plate.
Hi there, We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution. Best, Skylar, Customer Success
Feb. 20, 2024
Route is awesome! We've been using it for years and both their product and support team have always been reliably great.
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Skylar, Customer Success
Feb. 15, 2024
This is a great resource for any business to protect orders, give customers a sense of peace and assurance plus the support from the app is top notch. Definitely recommend.
Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Have a wonderful week! Skylar, Customer Support
Feb. 9, 2024
Worst customer service, I don’t recommend i am moving to other company. They don’t help and neither provide support. Just waste your time and money when you needed customer support
Hi there, We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution. Best, Skylar, Customer Success
Feb. 6, 2024
Correspondence is very pleasant and replies are sent in a very timely manner! Thank you!
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful week! Skylar, Customer Success
Feb. 8, 2024
Very poor response time to emails. Its been 24hrs and no response at all Update After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it 2 stars but the response for my ticket took over a week which is ridiculous and not acceptable.
Hi there, We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution. Best, Skylar, Customer Support
Jan. 30, 2024
Great service
Hi there, Thank you for this positive review! We're so glad that Route’s been able to help support your business. If there's anything else we can do, please let us know. Have a great day! Skylar, Customer Success
Jan. 30, 2024
We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME. I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.
Hi there, Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a wonderful week! Skylar, Customer Success
Jan. 30, 2024
We are super thankful that Route has helped our business by approving claims from our customers. It has helped us out a ton. Getting set up was simple and the claim process was quick. Lukas has been available for all questions and walked me through the system step by step. Great product and great service.
Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Have a great day! Skylar, Customer Success
Jan. 24, 2024
I accidentally messed up and deleted Route and was having a time trying to get it back on my store front.. Skylar saved the day Thank you for great customer support
Using app
Over 2 years
Total reviews
3
Average rating
4.3
Hi there, Wow, thank you for the review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Skylar, Customer Success
Jan. 17, 2024
This insurance helps our customer claim their packages quickly and efficiently. We also appreciate the customer service.
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful day! Skylar, Customer Success
Jan. 12, 2024
Route offers a very simple and efficient way to create and process the claim. Their customer service is very prompt and efficient. One can get ahold of an actual person to resolve an issue within reasonable time. Their website is clear and easy to nativegate. And the claim process time is very reasonable.
Hi there, Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a great rest of your day! Skylar, Customer Success
Jan. 11, 2024
Hi there, Thank you so much for your positive review! If you ever need anything, feel free to reach out. We appreciate your support! Have a great day! Skylar, Customer Success