Route ‑ Protection & Tracking
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Great app! Super quick and helpful responses.
Hi there, Thank you so much for the great review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a great day! Best, Skylar, Customer Success
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
Hi there, Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a great day! Best, Skylar, Customer Success
I love using Route. I can’t wait to implement this with my customers
Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Best, Skylar, Customer Success
We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is. It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful week! Skylar, Customer Success
Great add on to my website. Customers love the peace of mind in the shipping.
Hi there, Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a great week! Skylar, Customer Success
This is a great resource for any business to protect orders, give customers a sense of peace and assurance plus the support from the app is top notch. Definitely recommend.
Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Have a wonderful week! Skylar, Customer Support
Correspondence is very pleasant and replies are sent in a very timely manner! Thank you!
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful week! Skylar, Customer Success
Great service
Hi there, Thank you for this positive review! We're so glad that Route’s been able to help support your business. If there's anything else we can do, please let us know. Have a great day! Skylar, Customer Success
We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME. I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.
Hi there, Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a wonderful week! Skylar, Customer Success
I accidentally messed up and deleted Route and was having a time trying to get it back on my store front.. Skylar saved the day Thank you for great customer support
Hi there, Wow, thank you for the review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Skylar, Customer Success
This insurance helps our customer claim their packages quickly and efficiently. We also appreciate the customer service.
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful day! Skylar, Customer Success
Hi there, Thank you so much for your positive review! If you ever need anything, feel free to reach out. We appreciate your support! Have a great day! Skylar, Customer Success
We have had Route for a few months now, but I wish we had it sooner for our shop! We had a VERY rude customer claiming she didn't receive a FedEx package. We looked at the tracking together and she even confirmed that the photo of the package was on her front porch. She took NO accountability for needing to file a claim on her own, but I was finally able to walk her through the Route process. Route approved her claim as "theft" and she was refunded. I then had some questions regarding our company reimbursement that were answered very clearly through the Route Merchant Support. As rude as the customer was and as much as I didn't want her to receive a refund, I do feel like both the customer and my company were able to have a good resolution, ALL BECAUSE OF ROUTE!
Hi there, Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Thanks, and have a great rest of your day! Skylar, Customer Success
Extremely happy with route!! Our customers have experienced an easy, fast and efficient process of filing a claim and being reimbursed. We are so grateful the hassle of lost/stolen mail is handled so well for us and our customers with route. A special shout out to Maddi for always handling issues effectively and right away for us!
Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience, and that you've found Route and our team to be quick and efficient. If you ever need anything, feel free to reach out. We appreciate your support! Have a great day! Skylar, Customer Support
I was skeptical as to whether my customer would opt in to Route. I have been pleasantly surprised as to how popular this protection option is. Our conversion rate improved and while we have made only a few claims, each claim has been approved in minutes. I am very pleased with Route and highly recommend.
Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Have a great day! Skylar, Customer Support
Much needed app! The team at route are friendly and helpful! I get someone within 24 hours to respond and resolve any issues I have. They look after your business but most importantly, your customers. Always happy when customers purchase route with their order! If you’re considering, do it!
Hi there, Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a great day! Skylar, Customer Support
The team at Route is crazzzzy good at what they do!! I've received the best customer service from any app/service I've ever used. It seems rare to get face to face customer service with online services – and that's exactly what Route offers! Everyone I've spoken to at Route have just been genuinely nice people. Hayes, Robert, and Carson have gone above and beyond to tailor Route to best fit the needs of my online business. Route has saved me time and money, and given my customer peace of mind when their packages go missing. It's a win win! I 100% recommend Route to other merchants! Thank you Route team!!!
Hi there, Thank you for your review - we're so happy to hear this! We always strive to provide great customer service, and we're so glad that we have met this expectation. We value your partnership, and we're thrilled that you would recommend Route to other merchants! Thank you for choosing Route, and have a great rest of your day! Skylar, Customer Support
Route's been a game changer for not just our shipping protection but a tremendous value add on the customer service side and creating confidence for customers. The team's always diligent and helpful as well and addresses exceptions as needed. Really appreciate the team especially Justin!
Hi there, Thank you for your review! Your satisfaction is our priority, and we're so glad that we have been able to provide valuable customer service to your customers. We appreciate your feedback! Have a great day! Skylar, Customer Support
Route has been a great addition to our tech stack and has alleviated many customer service headaches when it comes to lost and damaged packages. The install of the app is easy and the team is always responsive when we have requests or questions. Very happy with the relationship we have developed with the Route team and will continue to exclusively offer this to our customers.
Hi there, Thank you so much for this great feedback! We're happy to hear that partnering with Route has been a positive experience. We strive to provide great customer experience, and we're so glad that we met this expectation. Thanks, and have a great rest of your day! Skylar, Customer Success
Super-fast responses and incredible support from the team. Hassle free and ready to action any change that is needed, we can only appreciate that. Saves us a lot of time and our customers are happy :)
Hi there, Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been hassle free, and has saved time for your team. We appreciate your partnership! Have a wonderful day! Skylar, Customer Support
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