Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
3.7
feedback
336
chart
#3,393
All reviews
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Aug. 20, 2021
While we've not been with you long, your customer service is amazing! They are always there to answer our questions quickly and fully. Training was helpful and the system is very easy to use and understand
Hi there, Thanks for the wonderful review! Route prides itself on offering world-class customer service. We are thrilled to hear you have had an amazing experience with us thus far. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day, Bianca, Customer Service
Aug. 19, 2021
Been with Route for over a year now and it still amazes me! I am thankful to have this relationship, for all the help it provides to our customers, which ultimately helps our company. From day 1 Route began resolving customer issues. They continue to adapt to our business and the technological needs of our market/customers/regulation etc. We also have the Best Customer Success Manager (Makaylen) who keeps on top of our company's needs and options and communicates this to us. To the future! Thank you Route!
Hello, Thank you for writing this wonderful review! We're thrilled to hear you have had a good experience using Route! Here at Route, we pride ourselves on offering world-class customer service and peace of mind for merchants! We feel very fortunate to partner with you. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks again, Bianca, Customer Service
Aug. 18, 2021
The integration process was easy, and our Reps, Easton and Karlee are super knowledgeable and very quick to respond. We are early in the adoption process however Route has already deflected several issues from our Consumer Affairs team. I expect this number will only grow from here!
Hello, Thanks for taking the time to write this kind review! We're thrilled to hear you have had a good experience using Route! Route prides itself on offering great customer service and we are pleased your account managers have been helpful. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day, Bianca, Customer Service
Aug. 17, 2021
Route is a good service to use as it takes care of a lot of the issues we simply do not have time to deal with. They work very quick and easy so far we have had nothing but good things to say about the app. They are the solution we have been looking for .
Hello, Thank you for taking the kind words. We're happy we can provide the solution for package protection. Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service
Aug. 17, 2021
Customer shipping and lost package claim processes have always been a pain in the butt. With Route, customer issues have been handled very promptly and to the satisfaction of both our customers and our internal team.
Hello, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service
Aug. 17, 2021
Everything so far has been an awesome experience. We haven't had a claims or anything yet but our customers seem to really like the added protection offered through Route. Customer service has been great as well. Our account manager just reached out to us to show new features and to see how we were doing. He is very pleasant to work with. No complaints here. Thanks Ahseante!
Hello, Thank you for writing this wonderful review! We're thrilled to hear you have had a good experience using Route! Route prides itself on offering great customer service and we are pleased your account manager has been helpful. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service
Aug. 11, 2021
It's a simple idea, yet effective. We really like that the app is free and it gives our customers an option to protect their order. We like the added tracking information and automated emails.
Hello, Thank you for writing this wonderful review! We're happy to hear you have a good experience using Route! Route prides itself on offering great peace of mind for merchants and their customers. If you have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, Customer Service
Aug. 9, 2021
So far so good. I had some technical issues with the app and received immediate help which was quite the relief and greatly appreciated.
Hello, Thank you for writing this wonderful review! We're thrilled to hear our team was able to get you taken care of. Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, Customer Service
June 1, 2021
Great CSM follow-up, questions are answered quickly, merchant portal is clear and easy to use. The help center has all the essential resources to assist with customers' questions.
Hi there, Thank you for this lovely review! We're happy to hear that you've enjoyed a wonderfully supportive Customer Success Manager, in addition to Route's easy-to-use Merchant Portal and Help Center. We feel very lucky to partner with you and your mission of creating functional yet fashionable activewear for all women. Thanks for all you do! If you run into any future questions, please feel free to reach out to your CSM directly, or our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd love to assist however possible. Hope you're having a great week, Jordan, Customer Service
May 28, 2021
I have been using Route since I have opened my online boutique... I love Route and my customers love it too!! Super Easy to install, simple set up for the customers to use, and easy process if items gets lost, stolen or damaged!!! It’s a no brainer! I would definitely recommend Route to any of my fellow business owners who ship products out!
Hi there, Thank you so much for this wonderful review! We're so glad to hear you and your customers have enjoyed the reassurance Route package protection offers, as well as the easy install and set-up. We love partnering with merchants such as yourself, and we are happy to protect your luxurious clothing line! Should you run into any future questions or issues, please reach out to our team at https://routeapphelp.zendesk.com/hc/en-us. We're here to help however we can! All the best, Jordan, Customer Service
May 25, 2021
The service and products Route offers are great and add value for our customers and gives us, as the brand, great peace of mind. I've recommended Route to a bunch of others!
Hi there, Thanks so much for this wonderful review! We're glad to hear that Route has added much value and peace of mind to your team and customers - and that you've been recommending us to others! We feel very lucky to partner with your brand and support your incredible story and thriving business. Should you run into any future needs or questions, please feel free to contact us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to assist! Hope you're having a wonderful week, Jordan, Customer Service
May 21, 2021
The Route Team provided excellent integration support and ongoing customer service for our team. On top of that, this is simply a technology that needed to be invented - well done on providing this essential service for modern D2C.
Hi there, Thanks so much for this stellar review! We're very glad to hear that Route's business model, as well as our integration support and customer services, have been crucial to your team's success. We feel very privileged to support you and your mission of creating high-quality, sustainable wool clothing. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us. Looking forward to a long partnership and supporting you however possible! All the best, Jordan, Customer Service
May 21, 2021
Route has alleviated headaches and hurdles that come with customer interaction. They've taken away the time spent tracking down every order for follow up, which has increased productivity in other areas needed. Route has been a great resource.
Hi there, Thank you for this glowing review! We're so happy to hear that Route has alleviated hurdles for both you and your customers, and that our services have freed up bandwidth for your team to focus on other areas of growth. We feel quite lucky to partner with merchants such as yourself, and to protect your beautifully unique and moving prints. Should you run into any future questions, please feel free to reach out to us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help however we can! Hope you're having an amazing week, Jordan, Customer Service
May 5, 2021
Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.
Hi there, Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages. We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products. Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist. Hope you're staying safe and healthy, Jordan, Customer Service
March 30, 2021
So far, this is great. Most of our customers are using Route. Working with the Route team has been easy and seamless. The platform is very easy to navigate as well.
Hi there, We are so happy to hear that your customers are adding Route, that our team has been easy and seamless to work with, and that the platform has been easy to navigate! We feel very lucky to work with your team and protect your one-of-a-kind mission and products. Should you run into any future questions, feel free to reach out to us at: https://help.route.com/hc/en-us and we'd be happy to help however we can! Hope you had an amazing weekend, Jordan, Customer Service
March 18, 2021
Great service. Adoption rate among customers has been very low. But we love the service so much we are considering changing our model so that we pay for route coverage on all orders rather than leaving that decision up to our customers. The integration with Shopify is great. Looks professional and i believe is easy for customers to use. The Route triggered post sale communication with customers is perfect and on point re: letting them know how to use the Route coverage/file a claim.
Good morning, Thanks for your wonderful review! We are so happy to hear that you've loved the service so much that you're considering moving to our full-coverage model. We are also glad that the seamless Shopify integration, professional aesthetic, peace of mind, and thorough communication Route brings have all benefited you, your business, and your customers. We feel so lucky to partner with you and protect your products. Should you run into any future questions, please reach out to us at https://help.route.com/hc/en-us and we'll be happy to help. Hope you're having a great week, Jordan, Customer Service
Aug. 18, 2021
Route is great. Adding the app onto our website has helped us out a lot. It makes it easier for our concierges to assist clients with their lost or stolen orders. Routes agents are on top of things and have fast respond times. They are very willing to work with you.
Hello, Thank you so much for leaving us a review! We are thrilled to hear that you’ve had a great experience and enjoyed our customer support team. Our team’s mission is simple - provide exceptional experiences to our merchants and customers alike! We have loved partnering with your team so we’re so happy to hear you have enjoyed it, as well. It sounds like everything is going splendidly but should you run into any future questions or needs, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us and we’ll get you taken care of right away. Have a great start to your week! Holly, Customer Support
March 15, 2021
HIGHLY RECOMMEND! Get this app, it is a no brainer! It adds the trust factor that new customers need to buy on a random website! Even if you're an established brand, it's a great option/service to give your customers because of all of the craziness going on with shipping these days and theft of products on doorsteps. It costs you nothing and the customer has a choice to pay a minimal fee to get incredible protection, so you have nothing to lose. The app is not perfect, but they're trying to provide a great product that they're constantly improving as much as they can within the confines of Shopify's rules, are always very helpful and have great customer support. Give them a try and be patient if things aren't perfect right away. I've had Route since Summer 2020 and have definitely seen a boost in conversions and believe that Route contributed significantly to that increase in conversion.
Hello, Thank you so much for the wonderful review! We couldn’t be happier to hear how much you have been loving working with Route. We know so many unexpected things can arise during shipping and we’re here to turn those experiences around for both you and your customers! It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help! Have a wonderful week, Holly, Customer Support
March 10, 2021
I think there are many challenges in growing a perishable small business however Route gives us the insurance to withstand unforeseen circumstances .
Hello, Thank you so much for this feedback! We know just how tough growing a business can be and are so happy to be able to partner with you to take some of that burden off. It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help! Hoping you’re enjoying a happy and healthy week, Holly, Customer Support
March 8, 2021
Before I started with Route I had customers left and right making claims regarding packages lost, stolen or damaged. Now that we have installed Route it has given us a solution where there was not one on top of us losing money and customers. Thank you Route for a no cost, easy fix resolution available to every E-commerce business.
Hello, Thank you so much for your review! We can’t tell you how happy we are to be able to help provide such a beneficial solution to you and help support your customers. That’s exactly what we are here to do! It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help! Have a most wonderful week, Holly, Customer Support