Route ‑ Protection & Tracking
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There are thousands of apps available that promise to improve the customer experience by offering this bell, or that whistle. While many actually do what they say - Route is the only app we use that has been equally beneficial to the customer and the brand owner. It was incredibly easy to install, well supported and costs us exactly zero dollars per month. Route has improved our customer experience by making it easy for customers to obtain replacement shipments for products that are lost, damaged or stolen. At the same time, we've reduced our customer interactions for these events and cut our connected losses by a whopping 100%. (Let that sink in.) If you sell and ship products online, Route should be among the first updates that you make to your store - your customers and your bottom line will thank you.
Hi there, Thank you so much for such wonderful feedback! We are so thrilled to hear that both you and your customers have enjoyed working with us. That is exactly what we strive for! It sounds like things are going splendidly but should you ever need additional support or assistance, please don’t hesitate to reach out at https://help.route.com/hc/en-us. We are here to ensure you continue to love your partnership with us! Happily, Holly, Customer Support
Route is a Godsend for small business owners like us. We have had issues with the post office reliably delivering our packages and have lost a lot of revenue having to resend or refund orders. Being able to insure all our packages through route has boosted our confidence in sending out our orders. Thank you so much for this amazing service!!
Hi there, Thank you for this lovely feedback! It is truly our pleasure to partner with you and provide peace of mind for your business, shipped products, and customers. We are so happy to hear that Route has been a great support during some postal challenges. Should you run into any future snags or questions, please feel free to reach out to our team at https://help.route.com/hc/en-us and we'll be happy to help! Hope you and yours are staying safe and healthy, Jordan, Customer Service
Route is pretty much automatic and makes tons of sense for both us and our customers. We've replaced countless "lost shipments" so having Route for backup is really nice.
Hi there, Thanks for your lovely review! We're so happy to hear that Route has offered both you and your customers an easy, stress-free shipping experience. We similarly feel lucky to work with merchants like you. Should you run into any future questions regarding lost shipments or otherwise, feel free to reach out to our team at https://help.route.com/hc/en-us and we'll be happy to assist! Hope you're having a wonderful week, Jordan, Customer Service
This app has been amazing! It has removed a lot of customer service issues off of my team by offering insurance on the package. Route handles the customers claim and allows my team to focus on sales and shipping!
Hi there, Thanks so much for your glowing review! We are so happy to hear your team and customers are enjoying the ease and peace of mind Route brings, especially as it allows you to focus on sales and shipping. Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us and we'd be happy to support however we can. We feel very lucky to work with merchants like yourself, and we look forward to continuing the partnership! All the best, Jordan, Customer Service
Our account rep is incredibly helpful and responsive when we have questions about a claim, which lifts a lot of my stress. I don't know what I would do without Route.
Hi there, We are so happy to hear that you are enjoying working with Route and your Customer Success Manager, Shaylee. We think she’s pretty incredible, as well. We are always here to help however we can so should you have any questions please feel free to reach out to [email protected]. Thank you, again, Holly, Customer Support
App works great and their team is awesome for customer service. Ahseanté was very informative and a huge help.
Hi there, Thank you so much for sharing your feedback! We are so happy to hear that you’ve enjoyed our Customer Support team and also working with Ahseante. We love having him, as well! If you are ever in need of more support, always feel free to reach out to [email protected] and we’ll be happy to help! Happiest of Holidays, Holly, Customer Support
I'm very happy with the quick responses I get from our account rep when I have questions or issues with a claim.
Hi there, Thank you so much for your review and invaluable feedback. We feel quite lucky to work with merchants such as yourself, and we are always looking for areas to improve. Regarding the 100% coverage statement in our Customer Marketing Kit, we do adhere to the following protection parameters: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. However, should you and your team notice any policies that are causing consistently unhappy customers or general business practice incompatibility, our team is always happy to look into merchant-specific solutions. Again, thank you for this wonderful review and feedback. We look forward to continuing our partnership! Should you run into any questions, feel free to reach out to our team at [email protected]. I have notified them of your review, and we will be on the lookout for any future communications! Hope you had a safe holiday season, Jordan, Customer Service
Route provides great peace of mind for customers at reasonable rates. Customer service is available and ready to assist as needed.
Hi there, Thank you so much for your positive feedback! We’re so happy to hear that you’re enjoying what we do best - providing customers with peace of mind. As always, our Customer Service team is ready when you need us. If you have any questions that arise, please don’t hesitate to reach out to [email protected]. Happy Holidays, Holly, Customer Support
Route Has Been AWESOME Easy to work with, save a lot of trouble for us. Can't think of any reason not to use it.
Hi there, We are so thrilled that you’re loving Route! We’re equally as excited to be partnering with you and hope your customers are enjoying the extra peace of mind Route provides. Should you need any assistance or have any questions, please feel free to reach out at [email protected] at any time. We're always here to help! Happiest of Holidays, Holly, Customer Support
Route has been great for the customers that have purchased it! Super easy to use and any issues I've had have been handled great. I wish there was a way to educate more customers on why they should do it. The only interesting thing I've seen while viewing my customer's behaviors is sometimes they get scared and back out of the sale when they see it automatically added. I wish you could do it on the back end somehow.
Hi there, We’re so glad to hear that you and your customers are enjoying Route! We strive to make both of your experiences with us smooth and simple. We would love to continue this conversation about optimizing your customers’ experience. Please feel free to reach out at [email protected]. Our team will keep an eye out for your email so we can make sure our partnership has the best and biggest impact possible. Have a wonderful day, Holly, Customer Support
We have loved having route! It's great for our customers to have them easily be able to get a replacement/refund if anything goes wrong with their shipment. Especially around the holiday season. Most of them have been adding route to their purchases which helps our customer service team as well.
Hi there, Thanks so much for this review and feedback! We have similarly loved working with your team and customers, and we are excited to continue our partnership throughout the holiday season and beyond. Should you run into any questions or issues, please let us know at [email protected] and we’ll be happy to assist! Have a great evening, Jordan, Customer Service
Route has been great to work with! Installation of the toggle switch on my checkout page was super fast and easy. They even coordinated with my fulfillment center to make sure that the skus were set up correctly with their system. Super great service! It makes my customers AND me really happy when we don't have to lose money on lost shipments.
Hi there, Thanks for your wonderful review! We’re happy to hear that you’ve been enjoying Route and working with our team to get everything set up correctly and smoothly. We feel very fortunate to have you onboard with us! If you should run into any future questions or issues, please feel free to reach out to [email protected] and we’ll be glad to assist. All the best, Jordan, Customer Service
Great service! The deadlines for filing the claim can be very confusing and inconvenient for customers whose packages are lost or just not updated for a long time, but the staff are accommodating and reply back to our emails to help us out. We appreciate it their service very much.
Candidly, I was a bit nervous about our first claim - nearly two-thirds of our customers choose to insure their purchase with Route Ins. The Rep at Route Ins took care of everything! It was simple and nearly instant! Route paid for a duplicate order, including reshipping to our customer in Italy.
Route gives our customers reassurance that if anything was to happen to their order they will be taken care of. Their rates are affordable and their claims process is quick and seamless.
Thank you so much! We are so happy to help, and are so glad you appreciate Route!
Route has been extremely useful for my business. We make handmade, custom products and the shipping protection has been a lifesaver. They had some trouble with response times in March/April (what business didn't have trouble then), but that has recently improved.
This is a great way to avoid potential chargebacks from something that is above your control such as damaged items on arrival, stolen, or even lost packages. The claims process is simple and easy. I also love the fact that they send emails to customers as well if they purchase Route during checkout.
Since the moment I started using Route Shipping Insurance I was happy for my customers as its the best option for them. in addition, we have peace of mind as a business because we know we are offering a star class service to all our customers worldwide. Once you add this app to your shop you will be in great hands!
The Route app is very easy to use and adds great value to our website. We have had a good amount of customers use this app.
Route is an amazing company. They have great customer support, with us and our customers. We don't ever have to lose money if our customers have shipping issues. It is just one last thing we have to worry about. The best part is that it is free. As a merchant, we don't pay any fees. I highly recommend this company to anyone that has an eCommerce business.
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