Route Protection and Tracking
Shipping Insurance & Immersive Order Tracking | Route App
Rating
3.7
feedback
336
chart
#3,393
All reviews
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June 29, 2020
Route gives our customers reassurance that if anything was to happen to their order they will be taken care of. Their rates are affordable and their claims process is quick and seamless.
Thank you so much! We are so happy to help, and are so glad you appreciate Route!
June 25, 2020
Route has been extremely useful for my business. We make handmade, custom products and the shipping protection has been a lifesaver. They had some trouble with response times in March/April (what business didn't have trouble then), but that has recently improved.
June 25, 2020
This is a great way to avoid potential chargebacks from something that is above your control such as damaged items on arrival, stolen, or even lost packages. The claims process is simple and easy. I also love the fact that they send emails to customers as well if they purchase Route during checkout.
June 25, 2020
Since the moment I started using Route Shipping Insurance I was happy for my customers as its the best option for them. in addition, we have peace of mind as a business because we know we are offering a star class service to all our customers worldwide. Once you add this app to your shop you will be in great hands!
June 24, 2020
The Route app is very easy to use and adds great value to our website. We have had a good amount of customers use this app.
June 24, 2020
Route is an amazing company. They have great customer support, with us and our customers. We don't ever have to lose money if our customers have shipping issues. It is just one last thing we have to worry about. The best part is that it is free. As a merchant, we don't pay any fees. I highly recommend this company to anyone that has an eCommerce business.
June 24, 2020
I was so happy to come across this app from a product I ordered from another company. I immediately looked for it and it's been almost a year since we have been using Route. We love it, the app gives the customer confidence that their package is protected and if something happens the ease of us filing the claim on their behalf. 99.8% of our customers opt-in for the app. The company is responsive and easy to reach by phone or email. I highly recommend Route.
June 24, 2020
I love how easy this app is to install and use. It gives me peace of mind when customers purchase the shipping insurance especially with the shipping delays occurring right now. Highly recommend route.
June 23, 2020
As a small shop owner caring for my customers packages arriving secure and not getting lost in the mail, Route has help me to make sure my customers orders and myself are covered. What I also love about this app, is my traffic has gone up and I have happy customers.
June 23, 2020
The Route team is great to work with and our customers find this service valuable. We sell higher-priced items and when customers want to waive a signature requirement, we insist they insure with Route. The insurance service provided by UPS and FedEx always seeks to not pay a claim any way they can. Route actually pays claims. If you are looking for shipping insurance for your store, Route should be at the top of your list.
June 23, 2020
The app was very easy to install, most of our customers now use it and it has both increased our conversion rate and decreased our own risk in the event of non-delivery/loss
June 23, 2020
Route is a must have for any seller of higher priced products - 80% of our clients select it at checkout at jenshansen.com and we believe it has increased our conversion rate. And their customer service is amazing
June 23, 2020
Premium shipping insurance made sense fo my higher priced merchandise. I have been pleasantly surprised with the rate of adoption. Most customers opt to purchase Route. I believe it is trust building for my store and it is simple to add.
June 23, 2020
Loving it. Saves my customer support employee nearly 15+ hours a week and I'm getting extra orders for the lost products. This is a no brainer.
June 23, 2020
First, the customer service is amazing! Quick response and very awesome to work with. Second, this app has helped our customers who have had their packages stolen or damage in transit. We are able to send a replacement quickly once we file a claim. It is reassuring to our customers that they can receive a costly item without worry.
Dec. 9, 2021
Route Package Protection effortlessly resolves your order issues regarding lost, damaged, or stolen items at a very affordable price with just a few clicks through their claim portal. Zero hassle, instant solutions. Apart from that, you can track your order right to your doorstep. The staffs are very helpful and always find ways to help you resolve some concerns. The refund is just only for the item cost, not including any shipping costs. They cannot change the shipping addresses of the replacement orders if in case customers have an updated shipping address. So you need to contact the merchant to update it before the replacement order takes place. However, it gives us peace of mind especially if their orders are lost in the way, damaged while in transit, or even those were stolen or orders that are marked delivered but package are not received by the customers. Instead of us reaching out to our shipping partners to look for the orders and where are they or the whereabouts of the packages, Route is there to help us resolve the shipping issue instantly.
June 23, 2020
I love Route! I've been using the app for about six months and it's already protected dozens of my customers. They are easy to work with, super responsive and all around great guys and gals. I would highly recommend using it!
June 23, 2020
Awesome APP saved us thousands of dollars already they are responsive and also provide great customer service
June 23, 2020
Remove the need to worry about customers claims of undelivered, damagaed, or stolen packages. Route insurance has helped our customer service team have resources to handle the times in which a customer honestly or distinctly claims issues with their shipping service. At a no-cost for the business, the customer pays a nominal cost to have shipping service included and the integration at checkout ensures that over 70% of our customers choose to pay for this shipping insurance. I highly recommend this service for any business that has customer complaints related to damaged, stolen or undelivered packages.