Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.1
feedback
316
chart
#10,208
All reviews
Rating Breakdown
Review RSS Feed
June 5, 2023
I was stuck so asked for help and KenMichael got back to me. He was a huge help and sent over a load of useful links, guided me through the issues I was having and explained how to overcome them. Would definitely recommend this app. Thanks KenMichael and thanks Rush!
Hey Holulue Team! We're so thrilled to know that you appreciate our service and have chosen Rush as your shipment tracking app! Ken is a top notch guy and always ready to assist! ❤️ Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Cherry Customer Success Lead
June 1, 2023
Amazing app with amazing support. I had a problem with integration with the Klaviyo and I text to the support and he helped me with every question that I had. I recommended.
Hey edemsolutions Team! Yay! We're glad that customers like you are having a great experience at Rush. You're support is greatly appreciated. We work hard to be the best shipping tracking app you will ever have, so just reach out to us anytime if you ever need assistance, we're all ears! Cherry Customer Success Lead
May 24, 2023
Cherry, The customer support lady, Im very thankful to you for your cooperation and for fixing all my issues regarding the track order page. a very humble person.
Hey tlali•pani Team! Thank you so much for your time in providing us your feedback. We're so glad that our service has brought you such a great impression. Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊 Cherry, Customer Success Lead
May 19, 2023
Great app and great team if you need support for any question about the app! I recommend it to everyone!
Hey Grabybags Team! Thank you so much for the great rating and for taking the time to post a review. We're grateful that we had the opportunity to serve you. Should you need any support on the parcel tracking page or if you have other concerns, please do not hesitate to contact us on Live Chat or via well-known emails :) Cherry Customer Success Lead
May 18, 2023
had some issues with installation and their support helped right away and let me know what to expect in terms of updates on any pending issues they have with the app.
Hello Que Shebley Team! Your feedback made our day! We're so thankful for your patience and understanding. We work hard to keep our customers happy, but we can only do it thanks to amazing customers like you. If you ever need further assistance on the order tracking page or notifications, please don't hesitate to reach out :) Cherry, Customer Success Lead
Feb. 1, 2024
App doesn't work, keeps having bugs, have huge amout of clients reaching out, its not sustainable
Dear Koss Design Team, We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry. We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in." In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period. At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration. Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem. In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL: 1. Go to Order Details. 2. Click on the three dots in the top right corner and select 'Edit tracking'. 3. In the open model, manually update the URL to direct to your tracking page. We truly value your patience during this time and thank you for your understanding. Best Regards, Slav Product Lead @ Rush
May 3, 2023
Rush has helped us communicate with our customers about their delivery status. It has significantly gown our business. Great service and customer care.
Hey Nuzest NZ Team! Thank you so much for being one of our valuable app users! We're so glad that our service has brought you such a great first impression! Rest assured, we'll continue to assist you in any way. Just reach out to us anytime if you ever need assistance, we're all ears! Cherry Customer Success Lead
April 26, 2023
Overall great experience, super helpful as a dropshipper to get understanding of the "unknown gap" is time from China to US, before tracking kicks on. If you're saavy you can use their shipping event statuses to trigger email automation for updates on stages. I did this with Klaviyo then realized I need shopfiy plus to turn off certain emails, regardless still getting a lot of value out of the app -- it does what aftership cant for dropshipping
Hey Lunar Pooch! Thank you so much for the great rating and for taking the time to post a review. We're grateful to hear how you loved the app's features and functionalities. Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Cherry Customer Success Lead
April 25, 2023
Great onboarding experience. I had a 45 min call with Gabriel. He explained everything very good. I will start using Rush App. No doubt ! If you ar starting with eccommerce , This app is the one to go for.
Hey Dr Producto Team! Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush especially to Gabriel! We're grateful that we had the opportunity to serve you. Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊 Cherry Customer Success Lead
April 20, 2023
Well served by KenMichael today. Was a complex problem and he solved it quickly! The system works perfectly and everything is explained super clearly.
Hey FRANCHE AMSTERDAM Team! We’re grateful that we had the opportunity to help you with the setup! Ken is a top notch guy and always ready to assist! ❤️ We’re glad to hear that our team’s actions lead to one more happy customer! 🥳 Should you need any other support, please do not hesitate reach out :) Cherry Customer Success Lead
April 17, 2023
Ken was very helpful. He was fast and he helped me with eveything! I love the app. Its very easy and i really recommend it!
Hey Lukumalingerie Team! Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush especially to Ken :) Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊 Cherry Customer Success Lead
April 10, 2023
This app if the best one I have. Does everything is says it does and more. Impressed more by its features every single day.
Hey Crim Wear Co Team! Thank you so much for considering Rush as the best shipment tracking app. Your comment has given us valuable insight into the services that we provide. Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Cherry Customer Success Lead
April 3, 2023
I've been using and testing the app for a couple of days now and are very happy with the functionality and how it integrates with our store! It is customizable so that it actually works with all of our 3 websites in a different language each! I tested through all the better tracking apps, and this was definitely working best with Shopify markets feature. It is translatable with Langshop and is even customizable with Shopify 2.0 themes. Also, Ken from the support team gave us very quick support with some mobile view customizations. And one more thing - it's one of the very few apps that shows you last mile carrier, which is a very useful feature, as we are sending to many countries in Europe.
Hey Dietz Team! Wow! Saying that we have the best tracking app and a great fit for your stores are truly heartwarming! ❤️ 🥳 We value the trust you've given us. We're so glad that our service has brought you such a great impression. Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊 Cherry 💚 Customer Success Lead
March 31, 2023
Friendly customer service aways help on a time ,the customers know anytime where is the parcel.Thank you perfect app
Hey Nova Rossa Team! Thank you so much for sharing your review about the Rush great service!❤️ We are always here if you need more help on parcel tracking or order status updates. 😊 We’re glad to hear that our team’s actions lead to one more happy customer! 🥳 Cherry Customer Success Lead
March 31, 2023
I had an excellent experience with Ken's customer service. He was friendly, patient, and went above and beyond to answer all of my questions and concerns. His prompt and efficient service made me feel valued as a customer. I highly recommend Ken and the company he represents for their outstanding customer service.
Hey Farmingley Team! Thank you so much for your positive feedback. Your comments have been shared with our entire team at Rush especially to Ken! We're grateful that we had the opportunity to serve you. Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊 Cherry Customer Success Lead
March 14, 2023
super bonne ap^plication je vous la recommande a tous pour developper votre commerce un grand merci...
Hey nini Team! Wow! Saying that we are a good tracking app is heartwarming! ❤️ 🥳 Thank you so much for giving us your take on how we are doing. We're so glad that our service has brought you such a great impression. Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊 Cherry 💚 Customer Success Lead
July 24, 2023
Rush.app has revolutionized my customer retention strategy! With its shipping notifications that direct customers to beautifully designed tracking pages, I can effortlessly showcase upsells and cross-sells. The customizable options, such as brand colors, banners, and featured products, make it a breeze to create visually appealing pages that convert.
Hey Zula Mode® Sverige Team! Thank you for considering Rush as the great shipment tracking app. Your comment has given us valuable insight into the services that we provide. If you ever need further assistance, please don't hesitate to reach out! Cherry, Customer Success Lead
March 9, 2023
Att visa lokala transportörer på spårningssidan minskade arbetet med kundsupport. Tidigare fick vi negativa erfarenheter av kunder som inte kände igen transportörerna, men nu kan vi ge dem en direkt telefonlinje när de missade leveransen av deras beställning eller vem de ska ringa för att boka om och be om de sista leveransuppgifterna. Detta hjälper oss att skapa en direkt kommunikation mellan lokala transportörer och kunder, i stället för att vara i mitten.
Hey Gothenburg Mode Team! We appreciate you for giving us your best remarks on the app especially with how it helps your customers track their orders. If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) Cherry, Customer Success Lead
March 1, 2023
Ken and Cherry were very easy to talk with and were very knowledgeable on the topics. Cherry assisted with things quickly and did a good job!
Hey VikingLifestyles Team! Thank you so much for the great rating and for taking the time to post a review. We're grateful that we had the opportunity to serve you 😊 Should you need any other support on the tracking page and email notifications, please do not hesitate to contact us on Live Chat or via well-known emails :) Cherry Customer Success Lead
March 1, 2023
In summary, with Rush, you get not only a top-notch order tracking app but also a dedicated team of experts who are committed to your success. With their support and constant updates, you can be confident that your customers' tracking experience is in good hands.
Hello Gifts For Less Team! You've left a smile on our faces with your wonderful feedback. We're just so delighted to know you had a great experience with the app and our service. This truly made our day! Thank you so much 😊 Please don't hesitate to let us know if you have concerns with the parcel tracking page or shipment notifications. Cherry Customer Success Lead