Ryviu: Product Reviews & QA
Collect product reviews and Q&A to boost sales & SEO
Rating
4.8
feedback
1,459
chart
#491
All reviews
Rating Breakdown
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Jan. 29, 2023
Total waste of money. Does no more than other free apps. Don't get ripped off like I just did. £9.99 to import Etsy reviews and it didn't even work
Hi Crystal Shoe Designs, I'm Yen from the Ryviu team and I'm sorry for the inconvenience you've had with Ryviu not importing reviews from Etsy. I have already reached out to you via email, and I hope to hear back from you soon so we can assist you to resolve that problem. Thank you for your understanding. Best regards, Yen
Dec. 29, 2022
Nul !!!! J'ai passé 1h à ecrire mes avis pour qu'au final ils ne s'importent meme pas sur ma boutique ! j'ai tout fais activé l'app sur le theme ... C'est une perte de temps !
Hi MagneTix, I'm Yen from the Ryviu team, and I'm sorry to hear that you have been experiencing issues with reviews not displaying on your store. We take all feedback seriously and want to make sure that we address any issues or concerns you may have had. I've personally reached out to you through our support channel and hope to hear from you soon so that I can assist you to display reviews. Thank you for your understanding and patience. All the best, Yen
Dec. 28, 2022
App not working well. bad application I'm trying to transfer comments but to no avail. In addition they have a monthly subscription . this is shame
Hi Monalizay, My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected. I've personally reached out to you through our support. I hope to talk to you soon so we address and clarify all your concerns. Thank you in advance for your patience. All the best, Yen
Oct. 10, 2022
Very poor customer service, it seems they can always decide when to respond to a customer's message at their whim.
Hi Maria Jewellery, I am Dan from Ryviu team. I am sorry for everything that made you have a bad experience using Ryviu. We always strive to provide you with an exceptional experience, and we are devastated when we fall short. Thanks for taking the time to bring this to our attention and still giving us the opportunity to assist you. All the best, Dan
Jan. 17, 2022
This App, It doesn't work well on my shop. When I refresh the page, the reviews disappear. It's weird, there is a cache problem with this application.
Hi Auqur, Yen from the Ryviu team here. I apologize for the problem you encountered with the Ryviu app. That issue was caused by a conflict between the BEST Currency Converter app on your store and our Ryviu app’s lazy load function. We fixed that problem by turning off the reviews widget’s lazy load option. Reviews and star ratings are displaying on your store now, please kindly check. I hope to get your feedback from you soon. Thank you so much for your patience and understanding. Best regards, Yen
Nov. 23, 2021
Product Q&A doesn't work when inserted into template. Instructions reference a theme template that doesn't exist. Deleted app.
Hi there, My name's Yen from the Ryviu Team. Firstly, I am so sorry for the inconvenience you experienced with our app. Ryviu supports Paid plans to add the Q&A widget. Therefore, it does not work on your Free account. Please check the detail in our pricing section https://apps.shopify.com/ryviu. I hope you can give me a chance to assist you. I will be more than happy to help you to set up all things you need as same as we always do with other valuable customers. I'm looking forward to hearing from you. Thanks, Yen
July 8, 2021
It does not even support bulk importing from any of the mentioned sites. If you have a large number of products do not try to install this app. I installed this app and charged my account immediately and they told me to upgrade for Unlimited Plan to bulk import from just 1 supported site (That too doesn't work). If you are a new business don't waste your money on this app, there are tons of free app available which does the same thing. Also, the user experience is so poor, I definitely don't recommend this app. STAY AWAY!
Hi there, Dan here from Ryviu. As we mentioned in our support thread, our App only supports the Bulk option import via Oberlo in Unlimited plan. And we already mark it clearly on our pricing page https://www.ryviu.com/pricing. The Bulk Import feature via Importify as your needs is not available now, and we do not mention that feature in any documents but I already passed that idea to the DEV to check and hope they can add it soon. We hope you can understand and consider about 1-star review that you already gave us. Thank you so much. Dan
May 3, 2021
I uninstalled it, but it still has residual plug-ins that can edit my products, which makes me very unsatisfied.
Hi there, Dan here from Ryviu. Maybe you are talking about Ryviu's icons on your Shopify Products section. Did you remove Ryviu's Chrome extension? Because after uninstalling, our app will completely removing and will not affect your store. Please check this instruction to know how to remove Ryviu's Chrome extension: https://docs.ryviu.com/en/articles/2922166-uninstall-ryviu-app-from-your-shopify All the best, Dan from Ryviu
April 23, 2021
Rubbish app ,Not useful at all，waste my time............................................................................................................................................................................................................................
Hi there, Dan here from Ryviu. As I'm checking, you imported reviews via CSV used incorrect file format so reviews cannot import to your product. If you don't know how to use then please contact us before leaving a bad review :( All the best, Dan
March 17, 2021
I deleted the app but the Ryviu's code still is in my code. How can I delete it? My shop works so slow.Thanks
Hi there, Dan here from Ryviu. I'm sorry to hear about what you've experienced! Please note that our code will not work and affect the speed of your store when you uninstall Ryviu app. Even app is installing, Ryviu app will not affect to speed of your store because it will load after your store is fully loaded only. In this case, I suggest you check the speed of your network firstly. Please check your email for an email from our support team. I'm looking forward to getting your reply and I hope I could help you if you need further assistance. All the best, Dan
Nov. 22, 2020
NO UNINSTALL FEATURE. Installer beware. I found other apps to be better... but that's not the core reason behind 1-Star, the core reason is this: Ryviu installs inself into your Shopify with no true uninstall option. Sure, you can delete it, but enjoy having their buttons and nonsense in your back-end product viewer FOREVER (like within your shopify interface). I messaged them asking for how to remove it; no response. Every other app Ive installed has easy uninstall options (where needed) or fast customer service. Update: it was a Ryviu chrome extension that came with the App (?) causing this on the shopify side of things. Interestingly, it was never active, but requesting access-- yet still causing this mischief. So to uninstall: You need to go into about 5 different pages (Theme pages, Product pages) search Ryviu, delete them. Then make sure that the extension (which I'm guessing installs on its own and then runs on its own without being approved) is then deleted too. Yuck. Better still, don't install this in the first place.
Hi there, Dan here from Ryviu. - You can simply uninstall our app by clicking Delete next to Ryviu - Product Reviews app from your Shopify store admin > Apps. Our app cannot remove codes that were added because when uninstalling, you removed the permission of Ryviu to connect with your store but they will not work and affect your store after uninstalling the app. - Ryviu icons you see on your Shopify Products come from Ryviu's chrome extension, you can delete this extension from your chrome then icons will be removed too. All the best, Ryviu Team
Nov. 21, 2020
When you delete the app the injected codes are not deleting so you need to go to your code HTML and delete it your own
Hi there, Dan here from Ryviu team. The codes cannot be deleted from your store when uninstalling because you removed permission of Ryviu app when uninstalling but these codes will not work and affect your store so you don't need to remove them or contact us so we can help you to remove them completely. All the best, Ryviu team.
Sept. 2, 2020
Paid twice and app never processed my subscription. Unable to use, despite having paid. Frustrating.
Aug. 24, 2020
Uninstalling, it keeps giving me the error message saying that 'URL exist' no matter if I enter a valid URL, invalid URL or no URL at all.
Hi, I'm Dan from Ryviu. Thank you for your feedback. Can you contact us and let us know a little more about the issue did you get so we can fix it for you? All the best, Ryviu team
July 2, 2020
I wanted to receive a link for the "Write a review" interface that I can incorporate in an email. After waiting for 1 week for an answer from support, was told it is not possible - really? It looks like an easy task for me. Why such lack of cooperation? Also, the emails you can set up in the app to ask for a review do not include unsubscribe link. Bad service.
June 28, 2020
The loading time of the reviews are very slow and it is not working properly. Otherwise, the idea is good but if is not works then it is not worth
Hi, Ryviu app is using Shopify API, and it will load after your site has finished loading only to make sure our app will not affect to speed of your store. It's using Lazy load also, so it only appears if you reached to Ryviu widget section only too. Best Regards, Dan from Ryviu
June 12, 2020
The support team is Rude, AND ABSOLUTELY DISRESPECTFUL! i've never ever seen such bad support team. the app is a mess. i hope you read this to help you be more professional with people.
Hi there, This is Yen from the Ryviu team. First of all, please accept my apology because our App does not meet your target. As we mentioned in our support thread and on our pricing page, Ryviu does not support Dsers at this moment. Our Technician is working on it and I will keep you posted once available. I will answer you with further details and you can ask any further questions via our Live chat. Thank you. B.regards, Yen
April 25, 2020
At first sight it looks good. If you take a closer look, a lot of points come together. 1) Wrong products are imported, that can break your shop's neck. As an example for glasses the pictures of caps are imported. 2) Email function is not clear if it really works. Logo of the app is visible, but not the logo of my site 3) On the mobile phone you can see the stars, but the text is not customizable and not responsive 4) The support tried to help, but 90% of my questions were not answered Therefore only one star
April 3, 2020
If there's an option to give zero stars, that would I choose. App wasn't working for a long time, their support wasn't able to do anything and after I gave them a bad review, they asked me to delete it and to connect them with TeamViewer ... After that, shitstorm happened, not just that they haven't been able to fix anything, they were tempering with my network and now my internet is working terrible, not loading pages, reporting errors, WiFi goes up and down so I even have to call my ISP support now, i mean FFS! I will report them anywhere I can, starting from Shopify first but for those thinking about installing this app, just DON'T, under any circumstances! SCAMMING APP
Jan. 20, 2020
The app keeps charging me every month even though I have a free account!!! Shopify even blocked my store because of this app!!!!!! I have the screenshot proving it!!!
Hi there, Our app is using Shopify payment API and it will automatically count fee every 30 days. You upgraded your plan on November 28, 2019, and canceled your plan on December 30, 2019, so you have been charged for 2 months in use. Best Regards, Ryviu team