Ryviu: Product Reviews & QA
Collect product reviews and Q&A to boost sales & SEO
Rating
4.8
feedback
1,481
chart
#496
All reviews
Rating Breakdown
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Jan. 20, 2020
The app keeps charging me every month even though I have a free account!!! Shopify even blocked my store because of this app!!!!!! I have the screenshot proving it!!!
Hi there, Our app is using Shopify payment API and it will automatically count fee every 30 days. You upgraded your plan on November 28, 2019, and canceled your plan on December 30, 2019, so you have been charged for 2 months in use. Best Regards, Ryviu team
May 18, 2020
A lot of bugs (reviews that don't appear on a huge amount of products, translation that doesn't work etc...) of course the support is always there to fix, but you always have to keep an eye to see if everything is correctly visible. Moreover it is impossible to download all the reviews in a single csv file. We have to do it in an infinite amount of files.
Hi there, This is Dan from the Ryviu team. I'm sorry to hear about your experience with our Ryviu app. I see that one of our colleagues has been in touch with you regarding your issues via the Live chat. She provided a clear explanation and assisted you in resolving them. We have reached out to you through our support channel and hope to hear from you soon, please let us know if you need further support. Thank you for your patience and understanding. Best regards, Dan