S Loyalty: Rewards & Referrals

Jan. 4, 2016

Incredible app and amazing support. This is my first written review on Shopify and I highly recommend S Loyalty. Thanks again!

July 18, 2016

Final and Last Update: First off I am leaving SLoyalty for a multitude of reasons. The biggest reason is sloyalty although cheap is NOT an option if you have a POS. People will double dip and SLoyalty instead of fixing it chose to tell me ohwell or goodbye in so many words. I am sorry but this should TELL people online AND point of sale collaboration points. Then they wont disable the instore AND online together, just wont. Here is there final response "I have discussed your situation with the team. While we are grateful for your support in the past two years, please understand that our app is primarily designed for online store use cases and as much as we would like to make our loyalty program works for your business, we cannot support the requested features in the near future. We are sorry that we haven't been able to do our job good enough to keep you as a happy customer but we will be willing to offer you our free service for the next 60 days so that you will have enough time to look for another loyalty program that would work for your business. We can help to export the point balances of your customers so that you can transfer the loyalty points to the new loyalty program and make the transition as painless for you as possible. Please let us know once you have decided which loyalty program app you will switch to and we can work on the next steps." Update: The problem youre going to have is when you have an instore loyalty system and this for online. This system gives them points for in store purchases and then when they shop online they can use those points if they forget their account. There is no fix for this. It needs to be fixed asap as customers are double dipping Ok so here it is, almost 3 months since my last review. I still have this issue and it appears its not going to be fixed. The issue is people that shop in my store get a "hybrid" account they can use online where they get points in store with our rewards and for some reason SLOYALTY cannot seem to disinguish the rewards from online then in store. People are getting 4% in my store with my loyalty system in store and then go back and shop online and use their points Update: I had to take one star away because I had asked them if there was anyway to make it so it DIDNT give people points to use online when purchasing in store. Their answer was no we dont have that feature and we arent implementing it. So basically someone can buy something in my store, then go home and use the same email and register or forget password then they have points they can use online. So basically double dipping my points in my store (appcard) then using s loyalty online. Would be nice if s loyalty expanded into the pos but if thats anything like their situation with the misguided points answer its a no. Ok well I had some issues and some hiccups with this app and company for a little bit. I used them for well over a year and had 0 complaints besides they were a little slow in responding. They fixed me right up after I left them for loyalis (horrible app) thinking it was going to be better over there. It wasnt This is probably the most robust (little more than sweettooth) and easy to use app.

Dec. 28, 2015

I am sometimes hesitant to leave reviews for apps that I really like. There’s something to be said for knowing a well-kept secret. But S Loyalty is good enough that I can’t keep it secret. We happily used another loyalty app for about 9 months. But I ultimately needed something with a) more visual and textual customization, b) more and better reward options, and c) a better customer interface. While I’m not a huge fan of popup / overlay windows, S Loyalty gave me all three of those, at a great price. Notifications — An amazing array of options here. Popup windows and reminders abound, and all can be toggled on or off as you see fit. Email notifications are also available on the Silver plan or above, which means you can have email notices go to your customers for only $39/month. That’s far cheaper than any loyalty app I’ve seen. Rewards — This was what originally drew me to S Loyalty. You can do percent off, percent off collection, dollars off with minimum purchase, dollars off specific items, and more. There’s really every possible kind of reward to be had with S Loyalty. Setup — Because S Loyalty is so customizable, there are a lot of decisions to make during setup. It’s only a few extra minutes, but be aware that you’ll have lots of control at your fingertips. I think the sweetest part is that they have a bookmarklet that allows the app to generate the necessary discount codes in Shopify in a single click. I have yet to run across anything that easy. Interface — The basic customer interface on this is awesome. It’s slick, modern, clean, and pretty customizable for look and feel. It is a perfect fit for our site, and looks really pro. While the basic layout is locked down, there’s enough customization here that it looks like it would work on any site, any theme. The organization is really intuitive, and it makes it really easy—and really tempting—for customers to manage and cash in their rewards. Support — I used to be a developer, so when I install an app, I tend to bombard support teams with lots of detailed questions. Anthony and Nancy at S Loyalty handled all this with grace and aplomb. I couldn’t have asked for better help. Our previous loyalty program was wildly successful, so I was a little unsure about how the new setup would affect customers. So far it has been great—within hours, we already have people cashing in their points through the S Loyalty interface. Loyalty programs are not for everyone—after all, you’ll end up giving away a lot of free stuff—but if you’ve been considering whether to install one on your store, you really need to look no further than S Loyalty.

Jan. 29, 2016

This is a must have apps in shopify. Thumbs up SLoyalty.!!

Dec. 4, 2015

This is a great app moved over from sweet tooth and the gurus at sloyalty helped all the way. Works perfectly my customers really enjoy it. Pricing is better than competitors for a more robust program.

Nov. 20, 2015

This is exactly what I have been looking for. Customer service is extremely responsive & you can customize your own widget/icon for the rewards tab.

Nov. 17, 2015

The customer service and super fast response from S Loyalty has been very impressive and made the set up much smoother and very easy. It's a great template to use for rewards and the back end is very simple. The app is a little expensive as we needed to go for the gold version for our needs and we were not able to exclude sale items from the rewards program or customise automated emails, but otherwise very impressed so far and customers responding to the offers.

Oct. 25, 2015

Absolutely the best, has all the right options, looks and works very professional. And Very reasonable price. Thank you

Oct. 22, 2015

Great support from the team at S Loyalty. I had query after migrating to a new theme and not only did they reply promptly but they also designed the pop-ups and widgets to match my store service! 10 Star Service!

Oct. 17, 2016

The app itself works great. We haven't had any issues with it so far. When we updated our theme, the app stopped working, so we thought maybe it would need to be reinstalled. Big mistake. Removing the app wiped all of our S Loyalty data, but the fantastic support team at S Loyalty had our rewards program back up and running in no time! Their customer service is really great and we are glad we chose S Loyalty for our rewards and referral program. UPDATE: One downside of the S Loyalty app that you should be aware of is that customers can only redeem their points and apply the coupon to one item in the cart. This means that if your customer redeems a $20 coupon, and they don't have anything greater than $20 in the cart, then they won't actually get $20 off their purchase--even if their total is greater than $20.

Oct. 16, 2015

We are a small but hard working company making sewn accessories. Our customers are very loyal and buy repeatedly. This was a great way to reward them for this and thank them for their continued support. This app works great and is very simple, straight-forward, and makes sense once you use it and see it in action. We haven't any negative issues -only positive- and they even created the widget to have our logo on it for free. Much appreciated! I'll give it 5 stars when it adds a few additional features like social media sharing rewards, ability to add a free product as a reward (that doesn't let the customer choose the product color), or other ways to reward customers with points for other achievements. I don't want to manually keep track of any of this- and I doubt any company large enough to offer a rewards program has the time to do so. Cheers for having such a smooth running app! My customers went nuts for it! And our sales boosted instantly when we installed it. I look forward to tempting them with points in the future.

Oct. 16, 2015

I tried another loyalty app prior S Loyalty. The differences were significant. S Loyalty crushed them on all fronts. The integration and set up with the Shopify cart was amazingly simple. Their feature set is much more robust and clearly focuses on the consumer experience. It also provides us, the merchant, the ability to beautifully personalize the app. Lastly, their pricing plans is right on point. Bottom line, great app. Easy set up. Fairly priced. Strongly recommend!

Oct. 16, 2015

A year with this app and now I am saying goodbye. For one customer service has definitely gone down the drain. At the beginning I would ask for a feature and would be told that it would be forwarded to the development team and see if it could be integrated in the future (Which they never do). Now they don't even try and just tell you whatever workaround they can come up with which is the same since the feature is never implemented. One of the latest "workarounds" given was when I decided to offer a coupon for 100% discounts for my customers with X amount of points. I noticed during testing, and a few customers also contacted me about it, that once you redeem the reward it just takes you to a screen with the code to enter during checkout. No link to the product so they can add it to cart or anything, just the code. So I suggested adding a link to the product or maybe some explanation one can add so the customer isn't lost after redeeming on what to do. I was just told that they can go back to the reward redemption page where the link is. Great solution... something simple that can help avoid customer service tickets nope tough luck tell your customers to look for it some other way. The last straw was when I asked if there was a social sharing feature so my customers gain points if they share our page to their followers in their personal social media. A simple sorry we don't have it but may implement in the future would have been good (I have been a year with them so I know no plans to implement it are in the future). . The answer was we don't have it but you can do it manually. Seriously? Do you really think eCommerce entrepreneurs have the time to check their customers shared posts to add manually points? In that case why don't I just run a manual reward program if I have that amount of time in my hands. The whole idea of spending this much money (loyalty programs are NOT cheap) is so I can give an automated reward to my customer while I can keep growing my business. To sum it up S Loyalty doesn't care about your needs or what you think would improve their app. They rather you just keep paying month after month and if you don't like it well there's the door, literally that's how I felt after telling them I was looking for alternatives because I was tired of stupid workarounds (yes I want to be honest I used the word stupid because a workaround is not a solution). After telling them that they just said "We are sorry to see you go. Kindly uninstall our apps from your Shopify Apps page and your S Loyalty account will be cancelled accordingly." I guess they have so many customers losing $40-$70 a month is just chump change. Keep it up S Loyalty great future ahead. /sarcasm

Oct. 15, 2015

We have been using the SLoyalty app for over 6 months now and our experience has been excellent - both with the functionality of the app, and the quality of customer service provided by the S Loyalty team. The app integrates seamlessly with Shopify, which was an important consideration for us. The functionality of the app has become a key part of our ongoing customer loyalty efforts. We have been extremely pleased with the decision to go with SLoyalty.

Oct. 15, 2015

So before I installed this app, I read all the reviews and it felt like they were written by employees because they were all so good. Gave it a shot and don't regret it one bit. The app itself is amazing. It has a very easy to use wizard that gets you set up quickly and you can customize almost everything. Not only can you customize everything, they even have designers on the clock to help to provide assistance for even the smallest customizations. Customer service is easily one of the best out of all the shopify apps. The people are quick and very polite. It's very rare where I feel compelled to write a review when I have something to say postiive. App 10/10 Customer Service 10/10.

Oct. 13, 2015

The app is easy to install and fairly useful. It only can be used after checkout and customers cannot access their detail after. I had some difficulty with the customer service, but the responded quickly after they saw my frustration and helped fix the issues.

Oct. 9, 2015

I started using the S Loyalty program in late September and it has already shown great success. Just getting word out to our existing customers has been easy. I would definitely recommend to anyone who is looking to increase customer loyalty to use S Loyalty as their program.

Oct. 9, 2015

S Loyalty App is One of the Best Loyalty point app, very easy and user friendly to setup and has a lot of possibilities. Excellent Customer service support team, came back to us with some proactive suggestion and got them Implemented in no time. Very happy with S loyalty App, We will highly recommend this app for any store

Oct. 8, 2015

Love this app! So easy to use. So happy I picked S Loyalty! I checked out a couple reward apps but S Loyalty was the hands down winner!!!

Sept. 28, 2015

So far, great app! Easy, efficient, and cool-looking!