Scalify: Facebook & Google Ads
Launch, analyze, optimize and scale your ads faster with AI
Rating
4.0
feedback
92
chart
#8,543
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July 25, 2024
Poor Customer Support and Accidental Subscription Issue I recently started exploring the Scalify app and was initially impressed with its features during the trial period. However, things took a turn for the worse when the app was accidentally approved for a subscription while we were still in the trial phase. Despite reaching out to both Scalify support and Shopify support immediately, we received no response from Scalify for over 15 days. As a result, we were charged $49.00 USD (₹4,149.92) for the Basic Plan (2024-07-03 to 2024-08-02). We had hoped to resolve this issue swiftly and continue evaluating the app, but the lack of response and support has been highly disappointing. We request a refund for the subscription charge and urge Scalify to improve their customer service to better assist users facing similar issues. Until this matter is resolved, I cannot recommend this app to others
Hi M'Foks, We sincerely apologize for the frustrating experience you encountered with our app and customer support. We take your feedback seriously and have already processed a full refund for the accidental subscription charge. We acknowledge the unacceptable delay in our response time and are taking immediate steps to improve our customer support processes. Your experience does not reflect our standard of service, and we are committed to doing better. We appreciate your bringing this to our attention and would welcome the opportunity to make things right. If you're open to it, we'd like to offer you an extended trial period to properly evaluate our app without any charges. Thank you for your patience and feedback. We're dedicated to earning back your trust and providing the level of service our customers deserve. Best, Maria Chanaoui Communication Manager
Nov. 26, 2023
We installed this app but by mistake it got uninstalled immediately and after that it is not being installed again and the payment was also made on monthly basis, this is not right. When we install it again, the issue comes and then they get it installed at the end of the month so that they can take our payment again.
June 15, 2023
Stay clear of this app. The scaling options are good an easy, but thats the only thing that works. Its full of bugs, you get errors on almost every page. apart from that its missing important advertising options. Also, they say Google Analytics is supported while it really is not. (old versions yes, GA 4 not) Lastly, the customer support is absolutely aweful. it sometimes takes weeks before they reply, and when they reply their answers are not helpful. Please, do yourself a favor and stay clear of this app and company.
Hi Plebs en Snobs, Thank you for taking the time to review the Scalify: Facebook & Google Ads app. We're sorry you didn't like it. Kindly share with us the errors you faced on every page so our team can take a look at them and assist you in resolving them. We experienced a temporary issue with our CRM that caused delays with our email replies, all is fixed now and this issue won't happen again. We apologize for the inconvenience this issue has caused you. Regarding GA4, as mentioned in our email reply, this feature will not be included in our upcoming app version, which is why we're in the process of removing this feature from the app. Please don't hesitate to reply to our email thread if you have any questions or concerns. Best, Maria
Dec. 10, 2022
I really wanted to like this app but unfortunatly it's not as good as I thought. No template pre-made to help building the ADS, no active support, and when you start an ads "worldwide" only Indian people and bots visit your website, thats kinda strange right ? Oh and talking about account attached to the app, it's buggy. I had to add my Google account many times for it to finally... not work. Bad experience :(
Hi CherryGoddess, Thank you for trying Scalify and taking the time to review the app. Kindly note that Scalify is a badged Meta Ad Technology partner; we use the same API as Meta's own Ads Manager. If you've attempted to launch the same campaign via the Ads Manager, you'll get the same results as both platforms—Scalify & Meta—use the same API. Now, when you launch a campaign with worldwide targeting, it's normal for the algorithm to favor a specific location if it detects good CPA (Cost-Per-Action) coming from that location. This is in fact, documented by Meta themselves: https://www.facebook.com/business/help/285255905140138 Regarding bots, please note that Meta sends bots to your website to determine if it's eligible for ads and to verify if it's working or not. You don't get billed for these bot visits. This has been documented by thousands of advertisers, and you can learn more here: https://autoleadstar.zendesk.com/hc/en-us/articles/360039889971-Facebook-Google-Bot-Traffic Regarding support not being active, please note that you can access support from "?" on the bottom right of the page. If you have already submitted a ticket and you have not received a reply, kindly share with us your ticket ID as we could not find any ticket associated with the email address associated with your account. Regarding not being able to connect your Google account, this has been indeed an issue that was fixed shortly. We're not quite sure which other bugs you're referring to. We hope this answers your concerns about the app considering you've wanted to like it. Should you require any assistance, please note that you can reach out via the contact us link on our website or our email address [email protected]. Kind Regards, The Scalify team
Sept. 17, 2022
Great App! Great Support. Helps creating ads at scale in minutes and automation is best part. Analyse is great too
May 24, 2022
Fantastic support team together with a gem of a product. Thank you. This is a time saver. not sure how else to mass create custom audiences and ads
Feb. 10, 2022
Great app that helps manage FB ads with ease. Also, the analytical tools help consolidate all the data in one place to help with decision-making. Support is great and very responsive. Thank you!
Feb. 2, 2022
They need chat support. My account disappeared and it took me many emails to find out why when if they had support I could have done it in 5 minutes. Also, I replied within 1/2 hour of their email to me and it's late the next day before they get back to me in EST. It's a Madgicx wannabe. They need a lot more development before it is on par with it. I got a LTD so it will be worth it in the long run I think. It is simpler to use than Madgicx at this time because it doesn't do all the same things. ***Update. I guess someone read this review and although it was by email I was finally able to go back and forth with the lovely Maria and get my issue and a ton of questions I had answered within a couple of hours today.
Hi Active Life Living, Thank you for taking the time to review Scalify. We appreciate you for sharing your feedback with us and the Shopify community. You are absolutely right about chat support. Our team is growing, and we can't wait to provide you with instant support in the future. For now, we're more than happy to offer you support via email that you can access through the Help section on the app. Each Scalify account is independent, for security reasons, when you create multiple accounts and forget the email addresses, we, unfortunately, can't tell that they belong to the same person. For your security, we ask you to provide us with the email address linked to your account. Kindly note that Scalify is an independent product with its own development team, vision, and learning curve. Scalify is unlike any other product on the market as you can see through the hundreds of reviews across the web (Shopify, G2, Capterra, etc). Please don't hesitate to reach out to us if you need any further assistance. Kind Regards, Maria from Scalify
Oct. 7, 2021
Great and fast service and support. Havent tried the app yet but looking forward to see how it works :)
Oct. 6, 2021
This is an excellent app, It is very user friendly and help me with the creating Facebook ads campaign with ease. It saves me so much of time, which otherwise I would need to spend with the facebook ads campaign. Highly recommended.
June 25, 2021
I've been getting Scalify ads since forever so I took the free trial. The UI and UX are great and the support team were very responsive at answering my questions. I tried both Revealbot and Magicx and neither had solid features like Scalify.
April 9, 2021
I love this app. Been using it for over a year to launch new lookalikes. With the new I can now also launch new campaigns much faster than on facebook. There are also tons of great features that am still discovering. The support team has always been quick whenever I needed help. Keep it up.
Oct. 15, 2020
Here's your ticket ID: 2851 this has been issued to me for some time but yet no response from the support. I have paid $29 for the subscription but could not access the app even my URL is correctly input. I had it uninstalled thought I could reinstall again but when I did eventually reinstalled the app, it asked me to pay for a subscription again in order to access the app. I did not pay for the 2nd for installing the app and therefore I am stuck. You mean I am supposed to pay twice? I am very frustrated as I need to work on my FB ad urgently. I am now thinking to ask for my money back now.
Hi ouimissy.nz, Thank you for taking the time to evaluate Scalify and share your experience. We acknowledge the delay of the response the time this review was issued. We apologize for the inconvenience it cause you. Since the time of this review, we put in motion a system that help us avoid this issue in the future and we have contacted Shopify's billing team to initiate a full refund. It has been successfully refunded back to your account. We hope that upon your further experience, give Scalify another try. We wish you the very best of luck with your business endeavors. Kindest Regards, Maria from Scalify
Sept. 9, 2020
It could be faster by saving previous models of scalling. Like we can predefine settings on audience and number of audiences for each event, and just select campaign, ad post and model.
Hi Atlantica, Thank you for taking the time to evaluate Scalify and for providing us with your feedback. We're so excited to inform you that the feature you mentioned is currently in beta testing and will be released soon. Please don't hesitate to contact us if you have any other suggestions or features you'd like to have in the upcoming Scalify version. Stay safe, Maria from Scalify
Aug. 14, 2020
Bad. when you create audiences to quickly and adsets like in scalify. you have more of a potential to get your ad rejected and possibly banned. Also cutsomer service was not good. I tried to ask if you make a custom audience and as soon as the custom audience is created you make all these lookalikes.. won't the lookalikes not be as powerful since it takes time for the custom audience to gather your data.. so basically your making lookalikes off low data from a custom audience that has not finished populating. Also weird how as soon as i made ads with scalify i got like 60 ireland visitors within a minute. This app is not very useful to me
Hi General Village, Thank you for taking the time to evaluate Scalify and we’re sorry it was not useful to you. Publishing an ad through the Facebook UI or through the Facebook API is not different. Scalify uses the Facebook API and is an approved app by both Facebook and Shopify. So there is no reason to think that Scalify was responsible for Facebook not approving your ad. As for your question, your lookalike audiences and custom audiences sync; you don't have to waste your time waiting for every custom audience to populate in order to create a lookalike audience, as the lookalike audience will update its size automatically once the custom audience is done populating. Scalify’s role is restricted to automating the process of audience creation using Facebook’s API, it is indeed strange to get spam traffic from your ads. You can get in touch with Shopify’s support team for more info or get in touch with other merchants who have experienced the same issue using this link: https://community.shopify.com/c/Shopify-Discussion/Spam-Traffic/td-p/581201 Once this is fixed, we'll be more than happy to restart your free trial, so you can get to test Scalify and scale your ads, without external issues. Stay safe out there, Maria from Scalify
Aug. 6, 2020
Great app to save a lot of time when your shop is going big! Lookalike audinces, video audiences, customer audiences, all perfect
Aug. 4, 2020
Hoorible customer service and bad app , did not get the audience but guess what they charged 3 month for not using the app plus you can not even chat via messenger ..if you try to send an email you can not you can not contact them via mobile , only desktop and you can only press get started to wait a response that will never come worst experience ever ..not worth 1$
Hi Boutique Maman, Thank you for taking the time to evaluate Scalify. Please note that Shopify handles billing for all Shopify apps. We don't have any access to your billing information nor the ability to charge you. That's why we went ahead and issued a refund request to Shopify's billing team on your behalf and cc'd you in the email the same day of this review. (Please consult the email chain for updates from Shopify). You should have the amount back to your balance by now. Such mistakes do happen with merchants, had you emailed us when this happened, we would've requested a refund to Shopify's billing team immediately, no questions asked. We apologize for this inconvenience and the frustration it caused you. However, your comments about the mobile version of our support page were extremely helpful and we're trying our very best to improve our customer service experience. If you'd like to use Scalify again, we'd be more than happy to assist you every step of the way, until you're satisfied and get the most out of your subscription. If you'd rather not, we understand. We wish the best of luck with your business :) Stay safe out there, Maria from Scalify
July 31, 2020
I used this app to help me do retargeting so fast. I really like this app Get it now save time !!
July 27, 2020
The BEST and ONLY app I use to scale my stores. HUGE time saver! It pays for itself and then some after you see your sales increase. They will!