CWILL(Trustoo) Product Reviews
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very helpful. the best app for review your product. i m super happy for this amazing app thy are providing all in one solution at a place.
Thank you for your 5-star feedback! We are thrilled to hear that our app has been helpful in reviewing your product and providing an all-in-one solution. We strive to continue providing excellent service and appreciate your support! Best regards, Trustoo Support Team
Recomiendo esta aplicación hasta la fecha, Me permite gestionar de una manera muy eficiente todas mis reviews y esto para mí es muy importante, ahora el tiempo que le dedico es mínimo.
Muchas gracias por dejarnos un comentario de 5 estrellas! Es un placer saber que nuestra aplicación te ha resultado útil. Tu apoyo lo es todo para nosotros. Si tienes alguna sugerencia o comentario para mejorar nuestra aplicación, no dudes en hacérnoslo saber. Saludos cordiales, Gwen | Equipo de soporte de Trustoo
everything works smoothily, easly to install, good integration witht he theme. higly reccomended. ♥
Thank you for your brilliant 5 star review! It's great to hear that our app and services are helping you achieve your goals and streamline your processes. We are committed to providing you with the best possible service. All the best, Faith | Trustoo Support team
I'm so happy I found this awesome app! I switched from Loox to Trustoo. And the customer service is much better. They always solve my issues right away. The plan fee is more reasonable. And the free plan also has the best features compared to other reviews app!
Thank you for your brilliant 5 star review! It's great to hear that our app and services are helping you achieve your goals and streamline your processes. We are committed to providing you with the best possible service. All the best, Faith | Trustoo Support team
Ágil e prático. O acesso grátis apresenta excelente performance o que já é suficiente para quem está iniciando.
Obrigado por sua brilhante revisão de 5 estrelas! É ótimo saber que nosso aplicativo e serviços estão ajudando você a atingir seus objetivos e agilizar seus processos. Estamos empenhados em fornecer-lhe o melhor serviço possível. Tudo de bom, Faith | Equipe de suporte da Trustoo
Great Customer Service, They Will Respond Almost immediately With The Queries You Have and Will Give Proper Solution in no Time
Thank you for your brilliant 5 star review! It's great to hear that our app and services are helping you achieve your goals and streamline your processes. We are committed to providing you with the best possible service. All the best, Faith | Trustoo Support team
Aplicativo perfeito, no modo free (grátis) já e muito bom, tem bastante recurso liberado. E sim pretendo futuramente assinar um plano pois vale muito a pena, além da equipe de suporte que está a todo momento ali para nos ajudar no que precisarmos! Muito bom mesmo.
Obrigado por sua brilhante revisão de 5 estrelas! É ótimo saber que nosso aplicativo e serviços estão ajudando você a atingir seus objetivos e agilizar seus processos. Estamos empenhados em fornecer-lhe o melhor serviço possível. Tudo de bom, Faith
Highly recommended application, works perfectly and the support team are very attentive and helpful.
Thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service. Thank you again for choosing Trustoo! All the best, Gwen | Trustoo Support team ❤️
muito boa. Great support. O atendimento é perfeito e extremamente rápido. Melhor app de avaliação que encontrei até o momento.
Muito obrigado por nos deixar uma avaliação 5 estrelas! Ficamos muito felizes em saber que nosso aplicativo e nossos serviços estão atendendo às suas necessidades e superando suas expectativas. Seu apoio é muito importante para nós. Tudo de bom para você, Equipe de suporte do Trustoo
We're being using it for a while now and love how it looks. Also they have one of the best support team, fast answers and ready to help!
Thank you for your lovely review, abrica Creativa Recrear! We’re glad to hear that you have been using our app for a while and that you love how it looks. We appreciate your feedback on our support team, they are always fast and ready to help you with anything you need. Thanks for being part of the Trustoo community! Trustoo Team
Fast, polite technical support. I really liked it, the application is convenient, of course everything can be improved, and the guys do not stand still.
Thank you for your 5 stars review, TrueSeaMoss! We’re happy to hear that you had a fast and polite experience with our technical support. We appreciate your feedback on our app, we always strive to make it more convenient and user-friendly. We’re glad to have you as a customer. Thanks for choosing Trustoo! Trustoo Team
I needed new reviews app fast, because I was launching a new product. Unfortunately, Trustoo failed at the beginning. I tried to import reviews from Amzn, but when I filtered and deleted 1, 2, 3-star reviews, it deleted all of them, also 4 and 5-star. I tried to import it again and at some point app stopped importing reviews at all. A big waste of time when I was in a hurry... Messaged support and they told me there were some technical issues. When there are tech issues from the start and with such simple tasks, you can't rely on such an app in the long term, especially relying on it with your marketing when you have a bigger income. It's just money pouring out of your bucket.
Hi Paul, We apologize for your experience, Paul. We need to follow the Shopify Policy, which is why there is no bulk deletion of 1,2,3-stars reviews. But we have amazing features that you can find helpful. Also, thank you so much for giving us a second chance to show you that we have more to us. We are happy that you are back with us. We promise we will do our best to develop more amazing features for you. I apologize for the misunderstanding and bad impression we gave you. If you need anything else, please know we are one message away. I wish you all the best and success in the world. Best regards, Shan
Great and fast service. I'm happy and my website is now reviewable! The customer service is quick and here to help asap.
Wow, a 5-star review from you? Thank you so much! We're glad to know that our app and services are making a positive impact on your work or business. We appreciate your trust and loyalty. All the best, Pia ❤️
its great they helped me a lot in importing the review changing the flags also changing the dates.
Thank you for your 5-star review, Majestik Pet Supplies! I’m happy to hear that our app is great and that we helped you a lot in importing the reviews, changing the flags and changing the dates. We appreciate your feedback and your support. We hope you have fun using our app and find it useful for your business. Please let me know if you have any questions or suggestions. Thank you for choosing our app! Shan
Aplicativo intuitivo, fácil de usar, prático e rápido. Suporte atencioso e competente. Muito bom no geral, eu recomendo.
Obrigado pela sua avaliação de 5 estrelas, Victor! Eu sou Shan, o agente de suporte que te ajudou. Fico contente em saber que você achou o nosso aplicativo intuitivo, fácil de usar, prático e rápido. Agradeço seu elogio ao nosso suporte e sua competência. Nosso objetivo é oferecer um aplicativo que atenda às suas expectativas e necessidades. Espero que você goste de usar o nosso aplicativo e que nos recomende para seus amigos. Se precisar de qualquer coisa, não hesite em me contatar. Obrigado por escolher o nosso aplicativo! Shan
I am thrilled with this app especially since I can now upload Amazon Reviews to my website. When I had a problem I used the chat feature and they were very helpful in helping me. Not only was the service top notch but the response was swift. I would recommend this app to anyone when it comes to having reviews on their website.
Thank you, thank you, thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service. All the best, Jensen
Perfect service! Really kind people. Available on chat for any help at all times. Professionals!!!!!
Thank you for your glowing 5-star review! It's great to hear that our app and services are helping you achieve your goals and streamline your processes. We're committed to providing you with the best service possible. All the best, Jensen
This app looks like a very good solution for the first look. Works perfectly with Theme 2.0. Looks nice and knows all the features needed. Then the problem started: Support is fast, but useless. After I setup all the details, I started to test the emails the system send what is a key feature of this and similar systems. This app not supports to add your own domain address for the outgoing emails. If you ask the support they also not help you and say its not a supported feature. However the only problem that the outgoing emails from this system goes to spam. I tried on my Microsoft exchange account to send a test email and go to spam. Also on Google Gmail. Both take the emails to the spam folder, because the service providers outgoing email address looks like not a trusted one. This is a key problem with a system where one of the most important feature should to be, that users have to get their emails about: Review reminder, sent coupons, reply, etc. Without, this feature it worth nothing. And maybe I have too big ideals, but this feature should be basic.. I had one more little request, that the system allows you to sync the old order, to send them also review requests, but only for the past 60 days. A company like we, where we have low amount but high value of orders needs to go back more in time to 1 or 2 years. We asked to support to help us sync the older orders, but its also "not supported". Thats a smaller problem, because if the system works fine, we do it manually and send emails by ourselves. Anyway, its just an example if you need some extra, that's not possible with this provider. :(
Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io, I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business. Regarding your concerns, 1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you. 2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize. I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them. We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything. Best regards, Trustoo Team
Customer service was amazing. Really quick and helpful. Definitely recommend this to anyone that needs a reviews app.
Thank you, thank you, thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service. All the best, Pia ❤️
Great!!! Molto disponibile per aiutare... Mi è piaciuto molto!!! Andate sempre avanti cosiiii. Ti aiutano con screenshot e commenti anche...
Grazie per la tua recensione a 5 stelle! Siamo così felici di aver guadagnato la tua fiducia e lealtà con la nostra app e i nostri servizi. Il tuo feedback ci motiva a continuare a migliorare e fornire un servizio eccezionale. Ti auguro il meglio, Team di supporto Trustoo
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