TrustWILL Product Reviews App
Build trust with customer photo&video reviews, testimonials
Rating
4.9
feedback
1,464
chart
#838
All reviews
Review RSS Feed
July 6, 2023
Great and fast service. I'm happy and my website is now reviewable! The customer service is quick and here to help asap.
Wow, a 5-star review from you? Thank you so much! We're glad to know that our app and services are making a positive impact on your work or business. We appreciate your trust and loyalty. All the best, Pia ❤️
June 30, 2023
its great they helped me a lot in importing the review changing the flags also changing the dates.
Thank you for your 5-star review, Majestik Pet Supplies! I’m happy to hear that our app is great and that we helped you a lot in importing the reviews, changing the flags and changing the dates. We appreciate your feedback and your support. We hope you have fun using our app and find it useful for your business. Please let me know if you have any questions or suggestions. Thank you for choosing our app! Shan
June 29, 2023
Aplicativo intuitivo, fácil de usar, prático e rápido. Suporte atencioso e competente. Muito bom no geral, eu recomendo.
Obrigado pela sua avaliação de 5 estrelas, Victor! Eu sou Shan, o agente de suporte que te ajudou. Fico contente em saber que você achou o nosso aplicativo intuitivo, fácil de usar, prático e rápido. Agradeço seu elogio ao nosso suporte e sua competência. Nosso objetivo é oferecer um aplicativo que atenda às suas expectativas e necessidades. Espero que você goste de usar o nosso aplicativo e que nos recomende para seus amigos. Se precisar de qualquer coisa, não hesite em me contatar. Obrigado por escolher o nosso aplicativo! Shan
June 29, 2023
Great customer service! always there to help if you need it. Very happy with this app. Just what I needed for my website.
Thank you for your 5-star review, Jacob! I’m Shan, the customer service agent who helped you. I’m delighted to hear that you found our customer service great and that we were always there to help you if you needed it. We strive to provide the best customer service possible and to make you happy with our app. I hope you find our app just what you needed for your website and that it helps you achieve your goals. Please let me know if you have any questions or feedback. Thank you for choosing our app! Shan
June 25, 2023
I am thrilled with this app especially since I can now upload Amazon Reviews to my website. When I had a problem I used the chat feature and they were very helpful in helping me. Not only was the service top notch but the response was swift. I would recommend this app to anyone when it comes to having reviews on their website.
Thank you, thank you, thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service. All the best, Jensen
June 25, 2023
In “high-strung tuning” (also known as “Nashville tuning”), the bottom four strings are tuned an octave higher than standard tuning, like the second set of strings on a 12-string guitar. The top two strings are pitched to standard tuning. Because the strings are a thin gauge, they are by definition light gauge.
Wow, a 5-star review from you? Thank you so much! We're glad to know that our app and services are making a positive impact on your work or business. We appreciate your trust and loyalty. All the best, Jensen
June 24, 2023
Perfect service! Really kind people. Available on chat for any help at all times. Professionals!!!!!
Thank you for your glowing 5-star review! It's great to hear that our app and services are helping you achieve your goals and streamline your processes. We're committed to providing you with the best service possible. All the best, Jensen
June 17, 2023
So far the app is really great. Glad I chose it. Looking forward to utilizing it more. Good chat service too.
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us. All the best, Pia ❤️
June 17, 2023
This app looks like a very good solution for the first look. Works perfectly with Theme 2.0. Looks nice and knows all the features needed. Then the problem started: Support is fast, but useless. After I setup all the details, I started to test the emails the system send what is a key feature of this and similar systems. This app not supports to add your own domain address for the outgoing emails. If you ask the support they also not help you and say its not a supported feature. However the only problem that the outgoing emails from this system goes to spam. I tried on my Microsoft exchange account to send a test email and go to spam. Also on Google Gmail. Both take the emails to the spam folder, because the service providers outgoing email address looks like not a trusted one. This is a key problem with a system where one of the most important feature should to be, that users have to get their emails about: Review reminder, sent coupons, reply, etc. Without, this feature it worth nothing. And maybe I have too big ideals, but this feature should be basic.. I had one more little request, that the system allows you to sync the old order, to send them also review requests, but only for the past 60 days. A company like we, where we have low amount but high value of orders needs to go back more in time to 1 or 2 years. We asked to support to help us sync the older orders, but its also "not supported". Thats a smaller problem, because if the system works fine, we do it manually and send emails by ourselves. Anyway, its just an example if you need some extra, that's not possible with this provider. :(
Hello Q&C Merchant, this is a letter from the CEO of Trustoo.io, I sincerely apologize for the inconvenience that our app has caused you. I understand that time and details are crucial in the business world. Please know that we are dedicated to providing our users with quality and all the necessary tools that will bring something good to their business. Regarding your concerns, 1. We can actually retrieve all the previous orders that you had and send email requests to these customers just like you requested them. However, we may need to send a request for certain access so we can work on this. I will then assign one of our best developers to help you sort this out. I know it is hard to trust again once it is broken, but please allow us to redeem ourselves and be in use to you. 2. For the emails going to spam, this is indeed a very important concern that has to be addressed, and I will be honest with you, this has been a problem for a lot of apps in Shopify that send emails. But then again, reasons are not needed, but solutions are, and we promise you that we are already optimizing the apps and the codes to make it more easier for users to customize. I know you have uninstalled it already, and you are entitled to do that because I wouldn't do differently if I were in your shoe. However, I would like to ask for another chance. Please allow us to retrieve all your orders so we can send emails to them. We are thankful for your feedback and, at the same time, sad about losing someone as valuable as you. We will always be here to help and be of service to you. Please don't hesitate to reach out if you need anything. Best regards, Trustoo Team
June 17, 2023
Customer service was amazing. Really quick and helpful. Definitely recommend this to anyone that needs a reviews app.
Thank you, thank you, thank you for your 5-star review! We're so happy to have earned your trust and loyalty with our app and services. Your feedback motivates us to continue improving and delivering exceptional service. All the best, Pia ❤️
June 9, 2023
Um dos melhores aplicativos de reviws, muito completo, um layout muito bonito, e o suporte deles é incrível, recomendo!
June 8, 2023
Thank you so much Shan and your team.Very good job,professional also and i recommend all to download this app.
We're thrilled to hear that you had a great experience with our app and our team! We strive to provide excellent service and solve problems quickly and easily. Thank you for recommending our app, and if you ever need anything else, just let us know! Shan
June 5, 2023
Great!!! Molto disponibile per aiutare... Mi è piaciuto molto!!! Andate sempre avanti cosiiii. Ti aiutano con screenshot e commenti anche...
Grazie per la tua recensione a 5 stelle! Siamo così felici di aver guadagnato la tua fiducia e lealtà con la nostra app e i nostri servizi. Il tuo feedback ci motiva a continuare a migliorare e fornire un servizio eccezionale. Ti auguro il meglio, Team di supporto Trustoo
May 31, 2023
they have a great support team and they never hesitate to help whenever we reach out. You can be sure it is the best possible review app for your store!!!
Thank you so much for leaving us a 5-star review! We value your comments and we are dedicated to improving our services best for you. Should you need any help, feel free to contact us. We are glad to help！ All the best， Trustoo Support Team
May 29, 2023
Awesome!! Really impressed with trustoo, my friends recommended it to me and Im really satisfied with it. I recommend it to everyone.
Thank you for your positive feedback! We appreciate your recommendation and look forward to continuing to provide you with a great experience. If you have any questions or concerns, please do not hesitate to reach out to us. Best regards， Trustoo Support Team
May 22, 2023
love this app its so easy and fast you save alot of time customer service reply on time they are so kind would recomend it to every store owner
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated. Jazel❤️
May 29, 2023
dopo vari problemi sono riuscito insieme all'assistenza a ricevere il corretto supporto e ad installarla al posto di loox (che richiedono un maggior pagamento dopo aver ricevuto un certo numero di ordini)
Mi fa piacere sapere che hai risolto i problemi e che hai ricevuto il supporto necessario per installare il software. È importante avere un'assistenza efficiente per garantire il corretto funzionamento dei programmi. Spero che tu possa ora utilizzare il nuovo software senza problemi. Distinti saluti, Chiara ❤️
May 18, 2023
easy to use and will help you get more reviews Recommended this app to use with your store and get as many reviews as possible
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us. All the best, Claire ❤️
May 18, 2023
Sehr guter und schneller Support!!
Vielen Dank, dass Sie uns eine 5-Sterne-Bewertung hinterlassen haben! Wir freuen uns zu hören, dass unsere App und unsere Dienste Ihre Bedürfnisse erfüllen und Ihre Erwartungen übertreffen. Ihre Unterstützung bedeutet uns alles. Alles Gute, Claire ❤️
May 17, 2023
Claire helped me with an issue and now issue resolved! I love this app and it doesnt slow my store at all!! Also customer service is great as well but I do have the paid plan.
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us. All the best, Claire ❤️