Searchanise Search & Filter
Advanced Search and Filters by Searchanise
Rating
4.7
feedback
1,669
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#934
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Sept. 2, 2022
We've been with this app for over 2 years and I would rate them 4 out of 5 stars but recently they changed their pricing and cancelled our old plan was $27 and now $59 for the same thing. I guess inflation hitting hard on everything.
Hello, Thank you very much for your feedback. We understand that increase in prices is always not a pleasant event and sorry that we had to put you through it. As to why we had to change the prices, it was necessarily to do as it allows us keep improving the experience of our clients. Our development team puts a lot of effort adding new features and improving the old ones. Some of the big new features are new widget designs and compatibility with year/make/model apps. Currently, we are working on implementing image, voice search, and some other functionality requested by our clients. Please also note that the pricing model that was used before had been adopted in 2013. We understand that keeping the prices steady is important and kept them the same for almost 9 years, but the time for changes has come. Lastly, we would like to address the part about cancelling active subscriptions that you mentioned. To our regret too, it indeed has happened as it was necessary due to technical reasons. We converted your subscription into an equivalent trial one to prevent the subscription from being automatically renewed, while not cutting out the service. We have sent several notifications about this via email, added a banner to the app's admin panel, and also added information about the changes to our official site prior to this. All of this has been done out of necessity and we will do our best to avoid this practice in the future. Hope for your understanding. If you have any questions or suggestions, please feel free to message at [email protected] at any time. We will be glad to do all we can to help. Best regards, Searchanise team.
Aug. 31, 2022
Great app and good support :) Plenty of variables and manual configurations make the search and filters easy to manage.
Wow, what a lovely review! Thank you from the bottom of our hearts. We will do our best to only improve our app to provide you with the great service :) Best wishes, Searchanise team
Sept. 1, 2022
Previously, I would have given this app 3.5 to 4 stars. However, after putting in months of work installing and configuring it, Searchanise increased the price of our plan by 400%. That's right: 400%. The exorbitant and abrupt price change feels like a bait and switch. Searchanise only gave a week's notice of the price change. Changing search apps (or changing a theme to avoid the need for a search app) is not something that can be accomplished in a week or so. Accordingly, we felt like Searchanise was extorting us with the abrupt price change. They were essentially saying: "Pay 400% more or we'll break your webstore". Moreover, the app has significant problems with its search algorithm, which is the key feature we required from it. The Searchanise algorithm has difficulty identifying variations on the same word. For example, we sell pom poms as a craft item. But the app is not able to recognize variations on that term. If a customer searches for pompom, pom pom, pom-pom, pompoms or pom-poms, the app will not return search results that include items containing the term "pom poms". The app includes a synonym function that purports to allow you to manually define related terms to correct deficiencies in the algorithm. Manual programming should not be required for a search algorithm to treat such similar terms as synonyms. Moreover, the synonym function in the app does not work properly. We have tried at length to use the synonyms function to resolve problems with the app's search algorithm, but the synonym function produces undesirable, inconsistent and unpredictable results. It changes the order and contents of search results in really unpredictable ways. We have read all the literature that Searchanise has provided on the synonym function, so we are aware of all the guidance on its use. Despite this, we have largely had to discontinue using it because it produces such inconsistent and unpredictable results. We have had to resort to using tags and revising our product descriptions to try to capture common variations on search terms to make up for shortcomings in the app's algorithm. That is very time consuming and should not be required. The fact that the app has difficulty recognizing the singular and plural form of words as synonyms is particularly problematic (eg. pompom and pompoms). So, before considering using this app, beware of its functionality shortcomings and the risk of exorbitant price increases instituted on short notice after you have spent days, months or years trying to configure the app.
Thank you for your detailed feedback. We are truly sorry to see you disappointed in our app! The last thing we wanted is to make an impression of our clients being forced to sign up at the new rate. It truly wasn't our goal at all and we are sorry if we made it look this way. As you also contacted us via email, we already addressed your points in detail there. Still, we would like to let you know that we made sure our clients received several letters about the price change. If you indeed got only one notification a week before, please let us know via email. We will investigate it. Regarding the search issues you faced, we'd like to note that we apologize for this whole manual process being necessary. We understand that it can be very frustrating so our development team got your feedback on this matter. If you still experience those issues and they are not fixed manually, please provide us with details via email. We will be glad to help and do all we can to make this process easier for you. We hope that the offer we made via email will make you consider staying with us because we would really not want to lose you as a client. Yet, we will respect your decision whatever it may be. Let's stay in touch! Best wishes, Searchanise team
Aug. 26, 2022
Very easy to use and program. Makes our store shopable without having to have perfect data. I would recommend this app! Thanks Homeplumbing.com
Thank you, it feels great to see our app being so handy! Your feedback on the easiness of the setup and usage means everything to us. Best wishes, Searchanise team
Aug. 26, 2022
Great app.. www.westcoastvapesupply.com uses it and so does www.superstrain.com works great. It's really nice the way toi shows up..
Thank you very much for your kind words! As we understand, you're using our app on two of your stores. If so, it's a great bonus. Feel free to let us know if you need help with anything. We are always here to help! Best wishes, Searchanise team
Aug. 24, 2022
Can't give it enough stars. It is super easy to setup and does everything that more expensive search apps do for a fraction of the cost. The support is excellent. Normally picking apps from the marketplace is hard but this one should not be a hard choice. We use it for all of our stores.
Thank you for such high praise! It's always delightful to see that people choose our app out of all other search apps. What is even more pleasant is to see our clients using our app on several stores. We truly appreciate your loyalty. Best wishes, Searchanise team
Aug. 24, 2022
On 21 Jul the search engine was down and stopped working. There was no notification on the downtime and our web store was not showing the intended search results. Our conversions were affected because customers could not find what they want. Today we realised the search results were not showing a complete listing and we had no idea how long the error has been going on for. Several important SKUs were missing from the search results page although the search query keywords were consistently included in the product titles. Our conversions were affected and we're still waiting for a response as we speak. These episodes of downtime have clearly shown that the app is unreliable. I would not recommend using it as the risks are too high.
Hello, Thank you for your feedback. We are very sorry for the issue and we take responsibility for it. In the reply to your email, we did our best to explain why this problem happened in the first place. In short, our inner price conversion processes caused a heavy load on our indexation. Of course, it's not an excuse in that situation but we wanted to keep you posted on what was going on. As we remember, the issue was fixed with a re-indexation and we advised you to set up automatic re-indexation in your store. Recently, we checked your store and noticed that you indeed set up the automatic re-indexation like we advised. Glad to see that! As we see, our widgets work properly in your store at the moment. Still, if you have any other questions on this matter, feel free to contact us via email. We are always ready to help with any problems or queries related to our app. Best wishes, Searchanise team
Aug. 17, 2022
It was a very good experience working with the developers, they solved our requests efficiently.
We are pleased to see you decided to share your experience with our development team here. Thank you! This is what we aim for, to keep your clients satisfied and make sure they get their requests done. Feel free to contact us again if any other queries appear. Best wishes, Searchanise team
Aug. 17, 2022
This is a very robust search tool for customers on our website! Been using it for two years. Very happy with it!
It honestly feels like a gift to receive praise from our long-term customers. Thank you so much! If you ever have any questions or problems with our app, please make sure to contact us. We will be more than happy to help you. Best wishes, Searchanise team
Aug. 17, 2022
I have a complex issue that's giving me a lot of headaches. I'm glad the support team responded immediately. Stacy helped me analyze the problem and Paul wrote the javascript code to fix my problem. This is a fantastic experience! The support team is absolutely the best!
Thank you for taking the time to share your experience! Responding faster in critical situations is actually our goal and we are happy to see such positive results. Now we aim to not stop there and keep going to provide the best customer service for our clients. Thank you again for supporting us on our path to this goal! Best wishes, Searchanise team
Aug. 16, 2022
I think this is one of the best available plug-in tools available to quickly and easily improve the search experience on Shopify stores.
Wow, what an honor to receive such high praise! Thank you for taking the time to let us and all visitors here know what impression we left on you. We will do our best to not disappoint. Best wishes, Searchanise team
Aug. 16, 2022
The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.
Hello, Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages! We understand that forcing re-indexation isn't always convenient when you create new collections, especially a lot of them. However, we'd like to point out that there are certain limitations in Shopify API that make it necessary for this action to be done in order for new collections to be displayed properly. However, we took into account your opinion and we are happy to tell you that we added an option to set up the automatic re-indexation in the stores. This way there is no need for you to click it manually each time you modify the store because you can set up the automatic re-indexation by schedule. You can read more about this feature in our help portal at the link: https://docs.searchanise.io/set-up-automatic-indexation-shopify/ We really hope you’ll like it! If any questions appear feel free to contact us via email. We are always here to help you. Best wishes, Searchanise team
Aug. 15, 2022
we have been using it for over 3 years,the Searchanise team really went above and beyond to help us,great services.
It's always a delight to see to see our long-term clients be so happy with our app and our team. We couldn't ask for more so thank you very much! Best wishes, Searchanise team
Aug. 10, 2022
Thought this app had great functionality. We have been using it for months and their support is always responsive. Unfortunately, they did a plan change and we did not realize so we did not select a new plan before the deadline. It is not like we canceled and forgot to turn the app off, they just changed their plans and left us hanging. Instead of reverting back to our normal collection page, this app just acted like our free trial was up and hid all of our products. Even if it was a trial, this app should revert back as if the app was not installed, and not just display nothing on the website!!! We lost out in $1,000s of dollars in revenue while our website was down. This can not be an acceptable way for this app to work. Updated - App developer contacted me and explained why it stopped working. Until they figure out a way to just "disable" the app when a trial ends instead of rendering collection pages useless, I would be very careful.
Hello, We are very sorry to see you faced this problem! We totally understand how huge it is. As you contacted us via email as well, we made sure to explain this whole situation to you in detail there. In short, it was all caused by the fact that Filters on collections are set up via HTML files of your theme. Still, the problem itself was crucial and we understand your frustration. We will consult with our team to find a way to prevent such cases further. Even though it was a negative experience for you, we'd like to thank you for letting us know about it so we can improve our functionality. If you still have any questions about it or anything else, feel free to contact us via email. Best wishes, Searchanise team
Aug. 9, 2022
The development team really went above and beyond to help us achieve a pretty complicated solution between our code and another 3rd party integration with theirs. They were extremely responsive and worked with us towards our deadlines and launch.
Thank you for sharing this review! We are thrilled to see you think highly of our development team. It means we doing it right. By the way, if there is still something you'd like to improve about the way our app works in your store, feel free to contact us again. We will be happy to help you! Best wishes, Searchanise team
Aug. 5, 2022
Amazing app, we have been using it for 3 years and it really helps our customer to find what they want. Also great customer service!
Thank you so much for your review! It is always nice to hear from someone that has been with us for so long, especially when they share positive feedback :) We will do our best to keep it up and deliver the best search experience for you and your customers for the years to come!
Oct. 4, 2022
Searchanise raised the cost after I subscribed so I moved to rapidsearch. I like it better as a product, it has a stronger feature set and is priced quite a bit more competitively. Despite uninstalling the search anise app, unsubscribing from their emails, repeatedly asking them to leave me alone, and filing a support ticket to figure out why none of these steps worked they still send me unsolicited emails. Regret not exploring other alternatives before I gave these folks my email address
Hi, Thank you very much for your feedback. Sorry to hear that you had such an experience due to us switching to the new subscription model. We indeed can't apply discounts now and might not have been able to disable one of our automatic emails with a discount offer in time. Please accept our sincere apologies for the confusion. Please message us at [email protected] and provide more details about the discount you mentioned, so we could see what we can do for you instead of that discount.
Aug. 3, 2022
Is very good , better and simply communication to the customers will help , youe email sometimes are confuse
Glad that you enjoy using our app! We will do our best to improve the app an our mailing practices even further in the future, thank you for your feedback!
July 29, 2022
Works exactly as I want it. Had Great Support from Tatiana with a change I wanted to make and was helped quickly. Very pleased with the app
Happy to hear that we live up to your expectations! If there is anything else our support can help you with, please feel free to message us at [email protected] at any time. Will be glad to help!
July 28, 2022
Initially tested the app and now run it on all our shopify stores. It is the user experience of much more expensive solutions, it is ridiculously simple to install, and support is fast and helpful when required.
Hi there, Thank you very much for your review! Providing a highly effective search and filter solution while keeping interactions with the app user friendly is one of our main goals. Glad to hear that we are moving in the right direction!